USAA

Due to USAA putting me “accidentally at fault” for a wreck in January 2019 while I was PREGNANT, they screwed up my insurance score so badly that when they finally CORRECTED the at fault party, the (All state driver that totaled my car and almost killed me and my unborn baby) my new quoted rate was almost $900! I have been with Usaa for TWENTY YRS at the time and I was 4 months and they put me, their insured at 100% at fault “ACCIDENTALLY.” It was not until 2021 that I recorded the Ceo representative stating it was the worst bad faith scenario possible! I lost my job, my car because they refused to fix it and was hospitalized with the baby! I had no vehicle to bring my baby home in thanks to these frauds!

Now, finally we bought a car! Called Usaa on OCT 26 for them to add full coverage from the NON OWNER POLICY I was forced to carry thanks to their “accidentally putting me at fault for the 2019 wreck being on my insurance credit score!”

The policy was supposed to be in place after I received the link to ACCEPT POLICY!

Well guess what? HIT AND RUN happened on 11/7 and guess what USAA says? Oh, you only have a non owner policy still! For FIVE DAYS I have relentlessly fought with these clowns!

Again they admitted “OOPS, we had a glitch in the system and it didn’t upload!”

On Thursday 11/10 I spoke to a man named Nick Evans. A policy advisor SPECIALIST. He literally stated “OK WE DROPPED THE BALL, it did mot get uploaded but do not worry because you bought the car on 10/8 and the wreck was within 30 days so even though the non owner policy was all you had in place WE HAVE TO FIX RHE CAR AS IF YOU HAD FULL COVERAGE DUE TO AN AQUISITION CLAUSE! My fiance is a lawyer and heard this [censored] on the phone PROMISING if I allow them to upload the policy at that time it will not impact the repairs that he said they are obligated to make!

I said ok but it’s REALLY LATE! I have been on the phone with you people for 6 hours a day for 5 damn days and took 2 days off of work! I am exhausted and the phone is about to die! He said it’s fine, your claim is good that you filed and we will FIX THE CAR.

I called the next morning to tell the mechanic the GREAT NEWS. Then I called the idiots at usaa claims department back and spoke to a complete degenerate named LOUIE! I reiterated what NICK had guaranteed me the evening before and the degenerate Louie, claimed to have called Nick Evans and Louie stated Nick denied ever telling you anything of that nature! I said WHAT? I has 3 witnesses and recorded the [censored]! He said play me the recording or file suit because Nick says you’re lying. Then the retard Louie HUNG UP ON ME WHEN I asked to transfer! I was transferred no less that 18 times after and bounced from policy to claims back and forth. Three representatives and myself left messages for Nick Evans at ext 79038! He refused to answer any of us! The representative in policy said he can see Nick is making edits to notes but I may not hear anything until Monday!

I said the car is in the shop because NICK SAID THE DAMN CLAIM WAS GOOD TO GO!

He said well that’s not right because an adjuster must come out first! I said TELL NICK TO STOP LYING TO PEOPLE ABOUT HIS EXPERTISE and it wouldn’t BE THERE!

I demanded a copy of the call from Thursday evening and want a subpoena issued to retrieve the call Nick EVANS MADE TO ME! He FLAT OUR LIED IN AN ATTEMPT TO GET ME TO CHANGE MY POLICY SO THAT HE COULD TURN AROUND AND SAY “Oh, well since you have this new policy you are screwed. “

Sorry NICK EVANS, POLICY ADVISOR WITH USAA I want the car fixed like you SAID IT WOULD BE BEFORE I make ANY CHANGES TO MY POLICY!

I AM EMAILING THE INSURANCE COMMISSIONER AS WELL BECAUSE THIS IS THE SECOND BAD FAITH IN THREE YRS!

I do not card if USAA “DROPS THE BALL,” “makes a GRAVE ERROR IN FAULT!” I CARE THAT THEY LIE TO YOU AND RUIN YOIR DAMN LIFE AND PUT YOU IN DEBT THEN SAY TOO DAMN BAD!