Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks USAA Vehicle storage issues
USAA

USAA review: Vehicle storage issues

R
Author of the review
10:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First of all, a big ‘Thank You’ to John at USAA for his patience and determination in helping me resolve my vehicle storage issues within his capabilities 👍🏻👍🏻👍🏻

On the other hand, I have experienced some problems with my vehicle storage expiration especially since talking with the previous rep on April 27 for more than 1:20:00. Because of technical issues with verifying my membership and not having access to my U.S. phone number from overseas, I even made a special trip back to the US to deal with this issue in April 2024.

Just a few days ago, I received my usual notification of upcoming insurance payment through auto withdraw and noticed it was the higher rate (vehicles not in storage) which I thought was already resolved. So, John told me there is nothing he can do to correct the charge for June but can certainly correct the storage dates reflected in the system to show they are in storage until August 31, 2024 (when I plan to return to the US).

Through no fault of my own after due diligence, I’m being charged the premium without the storage discount for June; this happened for the four months I was out of country last year and the reps could not discuss the issue with me bc I did not have access to my U.S. number to receive the six-digit security code through text message!

I have documentation proving the vehicles are and have been in storage and our passports showing we have been out of country, but those don’t seem to matter in the end.

Please consider this issue the next time you have meetings about customer complaints and satisfaction as I have been a faithful member for 23 continuous years.

Recommendation: Please be aware of the storage dates and the possibility that not much can be done to go back and correct payment amounts once they are made. Likewise, do not just ‘take it in the shorts’ as a loss. If the error was truly through no fault of your own, stand up and submit you’re detailed complaint and require a response.

More
Send message
Copy link
Report
Helpful? 0 0
Share
Reply
0 comments
Add a comment

More USAA reviews & complaints

USAA - horrible mortgage servicing 61
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
USAA - cam and cheating! 47
USAA - cam and rip off! 23
USAA - usaa's unfair business practices! 33
USAA - possible fraud? 9
USAA - Auto rental charges
USAA - service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
USAA - banking
USAA - car insurance
USAA - NSF fees due to crime - bank elsewhere
View all USAA reviews and complaints

  1. USAA Contacts

  2. USAA phone numbers
    +1 (800) 531-8722
    +1 (800) 531-8722
    Click up if you have successfully reached USAA by calling +1 (800) 531-8722 phone number 6 6 users reported that they have successfully reached USAA by calling +1 (800) 531-8722 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 531-8722 phone number 20 20 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 531-8722 phone number
    Customer Service
    +1 (210) 531-8722
    +1 (210) 531-8722
    Click up if you have successfully reached USAA by calling +1 (210) 531-8722 phone number 3 3 users reported that they have successfully reached USAA by calling +1 (210) 531-8722 phone number Click down if you have unsuccessfully reached USAA by calling +1 (210) 531-8722 phone number 22 22 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 531-8722 phone number
    Customer Service
    +1 (800) 472-8722
    +1 (800) 472-8722
    Click up if you have successfully reached USAA by calling +1 (800) 472-8722 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 472-8722 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 472-8722 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 472-8722 phone number
    Individual Retirement Accounts
    +1 (877) 899-6325
    +1 (877) 899-6325
    Click up if you have successfully reached USAA by calling +1 (877) 899-6325 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (877) 899-6325 phone number Click down if you have unsuccessfully reached USAA by calling +1 (877) 899-6325 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (877) 899-6325 phone number
    Trust Services
    +1 (800) 258-4060
    +1 (800) 258-4060
    Click up if you have successfully reached USAA by calling +1 (800) 258-4060 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 258-4060 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 258-4060 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 258-4060 phone number
    Real Estate Rewards Network Assistance
    +1 (800) 531-8555
    +1 (800) 531-8555
    Click up if you have successfully reached USAA by calling +1 (800) 531-8555 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 531-8555 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 531-8555 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 531-8555 phone number
    Roadside Assistance
    +1 (888) 452-7754
    +1 (888) 452-7754
    Click up if you have successfully reached USAA by calling +1 (888) 452-7754 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (888) 452-7754 phone number Click down if you have unsuccessfully reached USAA by calling +1 (888) 452-7754 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (888) 452-7754 phone number
    Auto Glass Repair & Replacement
    +1 (877) 314-2255
    +1 (877) 314-2255
    Click up if you have successfully reached USAA by calling +1 (877) 314-2255 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (877) 314-2255 phone number Click down if you have unsuccessfully reached USAA by calling +1 (877) 314-2255 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (877) 314-2255 phone number
    Financial Planning
    +1 (800) 292-8294
    +1 (800) 292-8294
    Click up if you have successfully reached USAA by calling +1 (800) 292-8294 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 292-8294 phone number Click down if you have unsuccessfully reached USAA by calling +1 (800) 292-8294 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 292-8294 phone number
    Survivor Relations Team
    +1 (210) 456-6310
    +1 (210) 456-6310
    Click up if you have successfully reached USAA by calling +1 (210) 456-6310 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (210) 456-6310 phone number Click down if you have unsuccessfully reached USAA by calling +1 (210) 456-6310 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 456-6310 phone number
    Accessibility
    +1 (210) 282-1888
    +1 (210) 282-1888
    Click up if you have successfully reached USAA by calling +1 (210) 282-1888 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (210) 282-1888 phone number Click down if you have unsuccessfully reached USAA by calling +1 (210) 282-1888 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 282-1888 phone number
    210-531-USAA
    210-531-USAA
    Click up if you have successfully reached USAA by calling 210-531-USAA phone number 0 0 users reported that they have successfully reached USAA by calling 210-531-USAA phone number Click down if you have unsuccessfully reached USAA by calling 210-531-USAA phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling 210-531-USAA phone number
    800-531-USAA
    800-531-USAA
    Click up if you have successfully reached USAA by calling 800-531-USAA phone number 0 0 users reported that they have successfully reached USAA by calling 800-531-USAA phone number Click down if you have unsuccessfully reached USAA by calling 800-531-USAA phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling 800-531-USAA phone number
    More phone numbers
  3. USAA emails
  4. USAA address
    9800 Fredericksburg Road, San Antonio, Texas, 78288, United States
  5. USAA social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2024
USAA Category
USAA is ranked 13 among 414 companies in the Banks category
#11 DBS Bank DBS Bank #12 SoftBank Group SoftBank Group #13 USAA USAA #14 GE Money Bank GE Money Bank #15 Wise Payments Wise Payments

Most discussed complaints

terrible service!
4
(opinions to this review)
 Homeowners insurance
1
(opinions to this review)
 Banking service
1
(opinions to this review)
 Roadside assistance completely ineffective
1
(opinions to this review)
USAA Alternatives
Woodforest National Bank 256 reviews BB 1 review Banco Bradesco 1 review Populardirect 3 reviews Banco de Oro / BDO Unibank 268 reviews