USAA
Reviews and Complaints

USAA did the same thing to me. I also carried everything with them for 25 years. They have gotten really sleazy and are now PREDATORY lenders. They also decreased our home value on equity loans and our credit union appraisal came back significantly higher. They have turned pure evil. I heard they no longer are run by military people...is this the reason they are pure evil? LIARS and no LOYALTY to customers. Oh, they screwed me on some insurance claims also but that is a different issue. Someone totalled my car and they paid me signficantly less than any book value out there. They used the WHOLESALE AUCTION PRICE for payment when I pressed them as to where they got the low comps. They tried to slip it by me. Nice, huh?

D.O.I. insuance complaint department. You make a complaint to them and USAA will be VERY helpful.

I'm completely ticked off at USAA. One of their clients is the at-fault driver in a collision in Texas. USAA is trying to force me to accept inferior junk parts (reconditioned) to repair my car. Does anyone know WHERE can I find information about my RIGHTS as a Texas auto insurance claimant?

DO NOT GO WITH BANK OF AMERICA! Google BANK OF AMERICA complaints and your computer will burn up. Go with Security Service Federal credit Union in San Antonio and don't give up on USAA. Have your main checking with SSFCU and have money sent each month from SSFCU to USAA to pay for your insurance. They give you a 10% discount for have automatic withdrawal. All the insurance companies are bad look at ALL STATE being sued by attorney generals in many states. Bank of America is HORRIBLE HORRIBLE HORRIBLE. I had them for 3 pay periods (3 active duty checks) and they bounced over $$2500 worth of checks because my money was NEVER EVER deposited on the day the military paid me. BOA would wait at least 2 but sometime up to 4 days to deposit my money all the while telling me they would "honor" any checks they came through. This was in 2000. My USAA auto and property insurance came out on payday and my mutual funds a few days later by AUTOMATIC withdrawal not by check. ALL BOUNCED! It was the single most frustrating horrible experience of my life. I had a $2000 overdraft signature loan with BOA (like I did SSFCU which I never closed thank God) and BOA made sure they RACKED UP EVERY CENT of it in bounced check fees $39 each. I thought I was done paying the BX and Wal-mart etc. and then stormed into BOA to close my account and found out they ran the same check for $6.00 for lunch I cashed at the BX 3 or 4 times just to rack up that signature loan which I had to pay off before I could close the account. I kept all my BOA statements PROVING they never deposieted my military checks for DAYS after payday but was exhausted working on my masters degree and working and raising a child. I was screwed and worse my airmen all said "I TOLD YOU SO" because they had already been through the experience. When I had my military pay going back to SSFCU, SUDDENLY NO MORE BOUNCED CHECKS! TO ALL FIRST SERGEANTS OUT THERE: BEFORE YOU THROW OUT ANY AIRMAN SOLDIER OR MARINE OR SAILOR out of the military, HAVE THEM DUMP BOA FOR SSFCU and their checks will not bounce.

Been on phone over two hours trying to close credit card! Passed to 5th person then says hour wait! Getting the run around and will file complaint with MD Attorney Generals office.

I work in a secure area and cannot have cell phone. So sitting at my desk I CANNOT get customer service to help me. They say they HAVE to verify me thru text.

i am writing because i been a member for 24 years and because of individual mix up ,i had to renew my membership and charged additional fees.

This is the third time. Why..

usaa is holding my social security payment from me, due to possible fraud against me. i showed them what is going on and now they are holding my funds for 60 days, I am disabled and need my meds but have no money to pay anything

I have NOT been able to log in. My account was locked. Have tried to phone, every time I try the lines are busy.

I'm a bit discussed. When will I get to check my account?

I would like to check my account.

Jean Jacob

[protected]

USAA are not paying claims for Members to our hospital. When we call we get the run around. We get hung up on. USAA owes $360,000 on one member. I have called twice a month for several months. I have 7 times. We have sent medical records 4 times.

This claim Must Move Forward. I am Tired of sending pictures to Tiffany in Tampa. How many more pictures does she need? Is there a company standard? What is it, 73, 22, 51, "more"? Get this claim moving, or reassign this claim from Tiffany in Tampa. Now, please.

Edward BOHANNON

The adjuster has not contacted me regarding the claim for over a week and has delayed the repair to my vehicle to the point that my rental car coverage will expire prior to my repairs being completed.

why does usaa kep off the internet site to pay my bill every month,instead I have pay my with a check. I change my phone because i change phone number,now what my new phone is [protected], David Blackwell any help would be pleasing for me,my new mailing address is 1500sandyspring road unit 70 Houston Texas 77042

I have had USAA auto insurance for over 60 years. Payment is automatic each time. I just need proof payment to show DMV.

CS person mailed check to dealership instead of me. Now the dealership does not have to forful my request of what I wanted done to my vehicle. Now I have a car not complete . Damn damn damn! And I like USAA, but never thought they would do me, ex military person like this.

Stuart blain parker CEO Lives at 16 De Zavala PL Shavana Tx A S SFace

I am asking you to take a look at your involvment with the NFL.
I don't think it's good that a company that is based on our military should do business with the NFL as long as players disrespect our flag.

Do the right think, you need to put your clients first.
Until the apologize & Protestant a different time you should pull your ads.

usaa is the worst company I have ever dealt with and only the ingorant / people whom have never had to make a claim would make a comment such as "usaamember" did. shop around and guarenteed you will find ie: state farm homeowners $500 less per year then usaa and auto ins. for two vehicles for a year is $400 less. WOW! The only thing you get with usaa is them saying it's special insurance catered to military and miltary family members...THAT IS IT! WOOPEE! THEY SUCK! I am in the process of taking them to court. My lawyer has taken the case with no money up front and says that they are negligent and that we have a solid case against them. That is all I'm able to say at this time but trust me USAA in my opinion is very CROOK-ED! Do your homework with the rates...you'll see. Check out all the complaints to. There are thousands of them. Legitimate ones! This company should be ashamed of themselves! So should the THREE people that defend them.

I followed this link out of curiosity because I've never heard a complaint about USAA. I've been a USAA member for 32 years (that means I'm insured with USAA).

The previous posters have pointed out the obvious. You're trying to harm the reputation of this company because they didn't pay you $150, when it was YOUR responsibility to collect the information from the party at fault. As has already been pointed out, the USAA driver was not at fault, and USAA should not pay.

This is a classic case of transference. You're transferring your anger at yourself for not getting the driver information from the party at fault to the innocent USAA drver.

As another poster suggested, call your insurance and ask if they'd pay in the same scenario.

You're the one who is responsible for your inability to collect from the party responsible. Sometimes the truth sucks.

You are being ridiculous. It was your responsibility to get the at fault party's information. USAA did exactly what any other prudent company would do. The policy contract says liability it used to pay bodily injury and property damage if you are negligent and af fault for the accident. The person behind you is your equal in the senario.

If the situation was reversed , then would you expect your insurance company to pay for the other person's damages, regardless of cost? Why did you not stop the person from leaving? It is not fair that the woman who was pushed into you should pay for your damages. Contact your insurance company and ask if they would have paid. I've worked for several different insurance companies and not a one would pay if their insured was not at fault.

As a Highway Patrolman I understand, but I side with USAA. That accident is what we call a domino accident. The first domino fell so the rest collapse. Well the first domino is at fault and information should have collected from the first vehicle that rear ended the second vehicle.