USAA review: horrible mortgage servicing 61

20 year member with USAA. I will NEVER use them again for a Mortgage. Had wrong information about the title of my house, claimed it was a foreclosure- it wasnt, told me 1 day before closing the house it couldnt sell, lost foaxed documents at least a hundred times, pried into your personal life like you wouldn't believe.
They may be good with insurance, but they SUCK with their mortgate dept.

I have to completely agree with the complaints about the USAA mortgage division. I have always had all of my banking and insurance accounts with USAA including checking, savings, money market, life insurance, auto insurance, etc. I come from a military family and recently married an injured veteran and I would have previously praised USAA for the way that they treat their veterans. Their mortgage division is a complete exception to this. The entire process of my original mortgage and refinance have been so bad that I would consider the dealings fraudulent. My original mortgage account was immediately transferred to US Bank after closing, which was very disappointing but I was aware that the servicing of my mortgage could potentially be transferred. I assumed that USAA would only transfer my mortgage to a reputable company. I was wrong! US Bank's servicing of my mortgage has been terrible. I have had all the same problems with my escrow account as mentioned above and customer service has been no help. To add insult to injury, USAA won't even answer questions about my mortgage now that they have transferred the servicing.

On to my mortgage refinance. As I said, I recently married an injured veteran and we wanted to refinance the house from a conventional mortgage under my name to a VA mortgage under both names. The home was originally appraised by USAA at $240, 000. We would have loved for the appraisal to come out lower to be able to negotiate the purchase price but we trusted USAA to use a reputable appraiser. Only one year later, our refinance appraisal came in at $150, 000 with significant upgrades to the home. The refinance appraisal states that the original appraisal was inaccurate and that the market had only dropped 1/2% per month, which would not account for the new low value. USAA has told me that they stand by the second appraisal (so that they do not have to refinance my home) but that they cannot be liable for the first appraisal since they only chose the appraiser but did not actually conduct the appraisal. We had no choices in this entire process and trusted USAA. Now we cannot refinance and we obviously cannot renegotiate the purchase price of our home a year later.

If USAA refuses to rectify this situation, I will be pulling all of my accounts from them.

We had been satisfied clients of USAA for the majority of their services for the last 6+ years.
We remortgaged our house with USAA in 2006, and things were ok, until dec 2008 when my husband was made redundant.
We have been working with an estate agent to sell our house as we can no longer afford it on my income alone, we have had 2 offers made on the house. The first was made In february 2009, all requested paperworks from all parties were submitted and received by USAA, then we waited, and waited, and by July our Buyer pulled out because they had waited too long. A week later we were lucky enough to get another offer on the house, this time a cash offer. All paperwork again filled out, and filed, and acknowledged as having been received by USAA.
We waited, and waited and our second buy has now pulled out of the deal because of the length of time it is taking USAA to approve the sale of our house.
It's as though they are trying to force us into bankrupcy, and they refuse to discuss what the problem is with us.
Terrible experience.

To Schamness:
Your beef is not with USAA. It is with your loan servicer. And NO, your servicer is NOT USAA. It is one of thier 3 investors they use. It sounds like you are trying to do a short sale, which incase you dont know is a lengthy process. Not to mention the fact, when a bank approves your short sale, they are doing you a favor. So it is wise to be patient and not forget you signed documents stating you would have this mortgage note for 30 years!

USAA/GMAC has made my life hell. My mortgage, car insurance, home owners insurance, and flood insurance are all through USAA. Prior to October 1, 2009 I would have given USAA praise on their service, but now I wouldn't reccomend them to my worst enemy. I applied for a loan modification on October 1, 2009. It was mishandled, lost, pended, and denied. The reason for denial was that my income would not be sufficient to make a reduced mortgage payment. I don't know how this makes sense as I have kept my mortgage current by using credit cards, selling jewelry, a vehicle, cancelling my health insurance, Purchasing all of my clothing from thrift shops, eliminating eating out, movies, vacations, cutting out all non-esential spending and using all of my savings. In the same e-mail that I received declining my loan modification application, USAA offered to consider me to refinance as I had such a good payment record. They even offered to roll the cost of closing into my mortgage for a house that is currently at a negative equity of $40, 000.00. Being desperate to save my house and credit I called USAA and was finally contacted by a customer relations representative. He told me that he had looked into my denial and that I should submit an additional three month profit and loss statement and that my loan modification would be re-evaluated. On January 15th I was again turned down. Although I have called numerous times and spoken to numerous customerr service representatives, none of them can explain how it is figured that I can afford to pay my full mortgage, but I am not considered able to pay a reduced one. I was even told by two of the customer service representatives that I wouldn't be considered unless I was at least 60 days delinquent. I have reviewed the guidelines for loan modifications and cannot find this particular guideline anywhere. I think that USAA uses the Hope For Homeowners program as free advertisment to attract desperate people who they turn down so that they can offer to refinance again and gain even more profit. I have written to Josue Robles, CEO of USAA, my congressman, and even to the White House in an effort to understand the basis of my denial. So far I have gotten no answers. I am thinking about selling the rest of my jewelry and hiring a lawer to see if in fact USAA is not properly granting loan modifications. I invite anyone to explain the math to me of how a home that is at $40, 000.00 negative equity, in an area where home sales are non-existent, that is current on payments could be turned down. Even if USAA were to for close at at cost to them of about $40, 000.00 to $60, 000.00 and auction the home, it would still not even be worth the mortgage owned. I don't think I am asking for preferential treatment, I just want fair consideration in a program that is offered by the White House in a country where I pay my taxes. If I am too poor to be considered for a loan modification, why can I not then receive food stamps, medical assistance, and government aid? I don't know where to turn to at this point. I am horrified by the way USAA/GMAC has treated me and feel sick about every penny of profit they make from my business.

Dear Screwed By USAA..
I wish you luck in trying to sue USAA. You'll lose, trust me. Although I'm sure your story is a bogus overboard. May you not forget that the Homeowner programs offered by the Gov't are NOT mandated by any lender! This is a service that they abide by IF they wish to participate in this. Your cannot qualify for a loan modifictaion, if you are current and making your payment! By the way, how quickly you forget you SIGNED a 30 year mortgage PROMISING to re-pay this loan. NOWHERE in those documents did it state "if the economy tanks, and your value of you home drops, we (the lender) will modify your loan terms to meet your needs" NO, NOW DOES IT? Is it the lenders fault you can't pay your mortgage? Is it the lenders fault you lost your job? NO! Now quit whining about USAA not wanting to help you on your mortgage loan, because first of all it's NOT USAA that has your mortgage loan. They sold it to GMAC! Your writing letters to USAA and alling them to cuss them out- is NOT going to do you any good. You need to take your madness to GMAC if you want any help! You writing the CEO of USAA a letter will get you NOWHERE! This is because USAA does NOT own your mortgage - GMAC does! You did NOT apply for any Loan Modification with USAA- You applied with GMAC and they are the ones that rejected your loan mod- so don't go off on how its USAA. Do NOT forget you signed over 50 pages of documents knowing that your mortgage would be sold to them! You have nothing on this. I suggest you quit and don't waste any money on rying to get your "loan mod" to work. They don't have to approve you for anything, especially when YOU signed a 30 year mortgage.

Well it's may 2010... I, an absolute adorer of USAA, insurance, banking, credit, brokerage; am about to pull my hair out dealing with their mortgage side. Locked our interest rate for a house I didn't know when was going to close, processor NEVER picks up his phone, hasn't responded to any of our agents calls, responds to email once or twice a week, USAA staff, the USAA website, and the third party processor weren't consistent telling us what docentation needs to be submitted, they rarely update the status section online for our mortgage, all of that on top of having no branches. I am well aware of the no branches, but the customer service for my other accounts has been so good so consistently it hasn't mattered.

I can barely describe my disappointment. This is te first of many many complaints I will be lodging all over the place, especially if we get penalized for not closing on time (I.e. Them locking my rate without my authorization).

PS I don't care if the processor is not USAA, USAA is the one who has hired them to service USAA members. USAA is the one who tries to make it seemless, a single umbrella, to the USAA member. Even worse is it's my wife's first experience with USAA, she now hates them.

All the comlaints sound so much like mine it isn't funny. USAA is the worst company I have ever had to do business with and unfortunately I am stuck with them.
I had no problems until I refinanced my loan with them. The rep on the phone said they could do everything and I wouldn't have to use a third party. I agreed and then found myself working with a third party in Texas. Then the mortgage rep with USAA went on vacation and two other people who didn't know what was going on tried to handle my loan. After two weeks the other rep returned from vacation and had no idea what was going on and asked me for paperwork that she found on her desk after I said they had already been sent. I refinanced because of a divorce and had a time limit. If I hadn't been in the middle of a divorce I would have dropped them and gone with someone else but I didn't, my mistake. The rep from the title company wanted to meet me at Burger King to sign my papers because he had no office. All of the papers had my ex-wife's name as a co-borrower. I told him it was wrong and he just crossed through her name. Both companies were aware of my divorce because it was the reason for the refinance and I had to send them copies of the divorce agreement. I was VERY particular about the loan amount and what I could afford. At that time the house was worth $181, 000 and I owed $80, 000. I refinanced for $145, 000 with some of the extra to give my ex-wife based on the payments they said I would make. A year after this and 6 months after the taxes and insurance was paid my mortgage payment was increased more than $400 a month and they said the "forgot" about my taxes and insurance. They have never taken responcibility for this and when I could no longer make the higher payment they said they could not help me. They caused the problem but were not willing to help fix it and sent me a letter saying "We recommend you sell your house". By this time the economy had dropped some but still worth what I owed. Because i had been so particular about the loan I didn't qualify for the Obama plan. It doesn't help anyone trying to get a loan they can afford. Only after my house had dropped to $96, 000($85, 000+ below market value and below what I owed) were they willing to listen and refinanced my loan for 40 years at 2% and all it took was 7 months of standing my ground as they played their games.

I have been a member for over 30 years. I thought USAA could do no wrong. USAA has provided me with impeccable service; banking, insurance and investments. Great Customer Service! until now. I can't even begin to describe the problems I just went through with obtaining a mortgage through USAA USBank. Poor communications, misinformation and they even missed "guaranteed" closing deadlines. - Retired CDR, USN.

My experience with my USAA/GMAC mortgage has been great.
The customer service people are very helpful and are honestly
trying to help me. Some of what I read above is about bad appraisals
and the market... I could complain about those things as well
(the house was appraised low, and they would only finance 85%,
we had to borrow money from my partner's mother)... but does
this have anything to do with the bank? They are a business,
they have to protect themselves from the falling real estate market.
My partner left me and I have been trying to get a loan modification,
and like I say, the people are very understanding and I have no
complaints how I've been treated. Tyronne is right, the bank owes
me nothing. Not everyone should qualify for these programs, it's
basically tax money that is supporting these programs right? The
qualifications should be tough. I don't want tax money wasted on
people that don't deserve it.

I am currently in Escrow on a property and am having the exact same problems as listed above. I am not sure why I thought my loan would be the exception 45 days ago, probably because of the 15+ years of great service from USAA that I have received in the past. For the last month and a half I have spent every free moment on the phone as have my realtor and escrow officer trying to get a hold of the "person most familiar with my file" well 7 days before closing she finally calls back and "isnt so familiar." My loan was a VA (which I thought I had earned the benefits for after 3 combat deployments in 4 years) but she never ensured that the property was VA Approved (which according to the VA is the lender's responsibility) although the initial underwriter ensured me it was. She never got my certification of eligibility and she certainly had no intentions of closing on time. So now I am stuck with a conventional as my only option, paying $300 in PMI a month for a home that would have been VA approved with a 60 day notice. I am warning you, if you are like me and think that because of USAA's great track record in other arenas that they will be great with Mortgages you are WRONG. Guess they need to work on their new "Home Circle" option and make it more customer friendly.

Worst...mortgage lender...EVER! My wife and I have been USAA insurance customers for almost 20 years without a single complaint...their customer service has always been excellent. When we decided a couple months ago to refinance our original VA loan, we looked no further than USAA because of our many years of past experience with them. 45 days into the loan process, we only now realize how big of a mistake we made by selecting them for our mortgage business. There is a HUGE disparity in the quality of their insurance services and that of their mortgage services! The loan processor assigned to us was the most incompetent, lazy, and lease knowledgeable financial services professional with whom I have ever dealt. He never answers his phone, never returns messages left in his voicemail, doesn't respond to repeated E-Mail inquiries regarding the status of our loan...and when we finally contacted a "supervisor", she was quick to promise prompt action but dragged her feet for days. Consequently, we've completely missed the closing date that was originally scheduled, and USAA is now requiring documents from us that have never before been needed when we've applied for home loans and are asking the exact same questions of us that we answered more than 30 days ago soon after we first applied to refinance. USAA mortgage services are a scam...they are not at all interested in providing loans at today's low market rates. Don't walk...RUN...away from USAA financial services.

Sought to refinance our home with USAA as my husband had been a member for nearly 30 years. Prior to that, his family had been members for many years.

We turned down three other loan/mortgage companies as we sought personal customer service first vs. costs. Yet, in the end - we got the worst of both...USAA had people from various departments calling us every couple of days, title people calling with information, and within an hour of closing we still did not know exactly what our closing costs would look like, and were given a call to say "oh by the way" you need to be prepared to pay some out of pocket costs at closing. We had asked and were assured all closing costs would be wrapped into the new loan. That didn't happy.

Do your home work folks. USAA is not the best, most efficient out there. And, oh by the way - they penalize you if you are a good customer with a great credit score, no late or missed payments by charging you extra if you don't do an escrow account with them.

There are dozens of loan/mortgage companies who want your business even in this economy - and if you have great credit they will do everything possible to waive any fees that are unnecessary like escrow fees.

Please save yourself and DO NOT DO BUSINESS with USAA mortgage. I am posting in sights all over the internet. The mortgage section of USAA are filled with incompetent people. The posting above by "Johny Apples" hits the nail right on the head! The sentence "The loan processor assigned to us was the most incompetent, lazy, and lease knowledgeable financial services professional with whom I have ever dealt. He never answers his phone, never returns messages left in his voicemail, doesn't respond to repeated E-Mail inquiries regarding the status of our loan..." just made my wife and I laugh out lout! It is so true. Unfortunately for us, we also missed our closing date. Mind you, it is not because we do not satisfy all 'standards' for the loan. We more than do. The reasons are simple: USAA is ripe with incompetent people. These employees have very low education and have difficulty speaking english properly. The Supervisor there, called "Yolanda", is someone that certainly should not be in any leadership position. We bargained very hard to get the owner of this particular property to sell at a extremely low price. Now, we may lose the house because Yolanda and her "TwoPac" sidekicks don't wish to work for their income. Can you imagine? On the day of the closing, we had to haggle on the phone with these hoodlums just to speak to someone in mortgaging. Then, they have the nerve to inform us that there are documents missing that I know were either sent in the packet over a month ago or, at the least, should have been told to us were missing weeks ago.

I say: RUN and throw grenades behind you. DO NOT DO BUSINESS with USAA mortgage.

Dear 3TourVet,
From the tone of your complaint, I believe you got what you deserved. You are a racist piece of waste of space. I have USAA for all my banking, even though you may have had a bad expierance with them, you don't need to call out those poor employees by thier names. And then you go call them "twopac" and "hoodlums". Why don't you grow some balls and say your name on here? I have served 2 tours in afghanistan, been in the middle of combat zone multiple times, but would never have the class as you by calling out these people by thier names. Does your comanding officer know you do this? I do hope that USAA's GENERAL JOE ROBLES does get to read this and gets your name!

USAA Mortgage Serviess

I am utterly disgusted with USAA Mortgage Services. When I call for a status on my VA refinance, my processor barely can form a sentence in English and is also very rude. She will never return a call either. On 1 loan, this is my 4th processor assigned! None of them could speak very good english neither were they kind. Nothing against Mexican American people- however, in business, you need bright, articulate, knowledgeable staff that communicate kindly and effectively. I give up AND I also will be contacting Clark Howard to tell him my disgust! USAA Mortgage is based in San Antonio. I did some checking around and found that it is the policy of USAA Mortgage to hire and promote Mexican Americans over caucasian. Who gets hurt the blatent favortism like this? It is the Veteran! I am trying to warn everyone I can to stay away from them! In the name of "political correctness" they are hurting the customer and I am disgusted. Hmmm is it a coincidence that the CEO is a Mexican American as well? Joe Robles USAA Mortgage Services is Toxic and should be avoided.

Actually, General Robles needs to read these comments...I have been with USAA for 22 yrs...and as a CO I understand 3TourVet's frustration, but would recommend he could use a more professional tone. I agree with 99% of the complaints and could add many personal experiences not listed. Nonetheless, what my wife and I have experienced on a recent refinancing has been pathetic at best. We will certainly never use USAA for any of our future needs. In fact, the tele-flora program is probably their best operation and of 3 orders not one has been completed correctly.

RUN! When you hear USAA. DO NOT EVER USE THEM FOR YOUR HOMEOWNERS INSURANCE! WE HAVE BEEN WITH THEM FOR YEARS AND OUR HOME WAS BROKEN INTO WITH A LARGE AMOUNT OF ITEMS STOLEN FROM OUR HOME 90 DAYS AGO AND THEY DO NOT WANT TO PAY. HOWEVER, THEY WANT TO GET INTO OUR BANK ACCOUNT, OUR CREDIT REPORT, AND OUR TELEPHONE RECORDS AND WE ARE THE DAMN VICTIMS! OUR PERSONNAL INFORMATION DOES NOT HAVE ANYTHING TO DO WITH THEM. WE HAVE PROVIDED EVERYTHING THEY NEED TO COMPENSATE US, BUT YET THEY WANT OUR PERSONNAL INFORMATION! NEVER! THIS COMPANY SUCKS WHEN IT COMES TO INSURANCE! DO NOT EVER EVER USE THEM FOR ANYTHING! NOT EVEN DOG INSURANCE, THEY ARE NOT WORTH A QUARTER.

I am a realtor and have done many mortgage transactions and USAA is the very worst I've ever dealt with. My client, an Afghanistan veteran, was trying to buy his first house and had used USAA in the past and went to them for a mortgage loan. He was assigned Levi, whom I believe was an unmanned answering machine somewhere in Texas rather than a person. Levi does not return telephone calls, nor does he answer his telephone. It is possible that he was dead, and then I would feel bad about this, but nobody could tell me anything. Sometimes I would get his machine and could not leave a message; it was full. His boss, Jim, returns calls when he absolutely has to, but prefers not to. The department would not allow me to go higher up than Jim, so obviously they do not want to improve on their terrible customer service. They ordered the VA appraisal weeks after getting the application, ignoring all dates and "time is of the essence" that is in the contract. My client wasted money on an appraisal and an inspection. I did get his earnest money back and we will be placing an offer on another home using a different lender. USAA offers the very worst in insulting customer service.

There is a real problem with the PHH subsidiary of USAA and it is as described above. It could be reverse discrimination and it could be more, but they need to look into fixing it before it tarnishes the USAA reputation more than it has. I have heard from friends who are long time members that this area is a real problem and USAA is not doing anything about it.

I AGREE- USAA MORTGAGE SERVICES IS A COMBINATION OF 3 THINGS- INCOMPETENT MANAGMENT, INCOMPETANT STAFF AND GREED. MY VA MORTGAGE PROCESSOR IN SAN ANTONIO WAS A COMBINATION OF RUDE AND COULD NOT REALLY SPEAK ENGLISH! I COMPLAINED TO "YOLANDA"- A STRAIGHT UP GHETTO THUG AND NOTHING EVER CAME OF MY CONCERNS- WALK DO NOT RUN!

I am posting everywhere to let people know that USAA mortgage is a scam, a straight up scam. They hire "people' (sub human if you ask me) that are mean and will not return a call. When my VA Processor does talk to me, she is rude and uses Spanish. I feel like this is a joke being played on me and my husband. We keep re sending in the same documents and they keep getting "lost"...I am filing a complaint with the banking commisioner in TX.

I am responding to Lisa's comment mainly because it is the most recent. Iam a USAA member and have been since I reired from the Navy in 2003. At present, I live in Tacoma Washington and work for the USPS. I started my USAA refinance (due to the low rates) back in October. The person who took my call Andre Maddox was very friendly and assured me that everything would go smoothly. We did the 350$ down payemnt to cover everything, fees, etc FEDE'D the documents and 2 months (yes, 60 days) had passed before I called and inquired to my status. I was transfered to an Alberto Feria who communicated to me briefly with "yes, I am your closing agent". Within a month I received 3 e-mails from him; all about 1 sentence in length but did manage to get a final date for my closing. January 19th, the notary from Chicago Title arrived and politely informed me that I would have to pay $1750 more. I was shocked. He asked me if this was the first I had been told. No I said, of course, I'm so rich, I'll just sit down here and write you a check..! Yes, I said, what is this 1700 for?. The notary said, the ammount financed and the ammount borrowed are 1700 dollars different. I said so, just roll that into the loan. We can't do that. So I signed all the documents but still needed to resolve the 1754 ammount. On 20 January 2011, I was so upset, I was spitting as I was talking.., more like yelling and swearing at the USAA supervisor. Quite frankly, if it was a local bank, I would be in jail right now.., that's how pissed off I am. I filed a complaint with the BBB and the FTC. I am also pressing forward with complaints to the Texas Attorney General and Washington State Attorney General. The last complaint will be to the USAA Board of Directors. After reading all your comments, I wish all of you the best of luck. As you all know, to be a USAA member means to be part of the biggest family in the world; the Military!

USAA is the WORST MORTGAGE COMPANY ! DO NOT TRY TO USE THEM FOR A MORTGAGE OR YOU WILL REGRET IT!
I have been screwed by them and they will NEVER get my business again.
Be warned they are awful!

USAA has something wrong at the top management. The whole organization is lacking something that is seriously wrong in the way they conduct business at all levels. It maybe a good place not to do business. Try a good credit Union!

I have a USAA mortgage. They paid someone else's taxes in 2010. Increased my mortgage note...and still haven't paid my taxes. Had me pay in $1000 to escrow to cover negative balance. My husband who is currently at war in Afgan has had to call in to try to get it fixed. Still not fixed. Going on four months. HORRIBLE! We are going to the media with our story.

I am currently comparing mortgages between USAA and two local lenders in Minneapolis, MN. I have always loved USAA and switched our checking accounts to them about two years ago. The experience with USAA's mortgage dept. has been the worst experience ever, and it is compounded by the fact that I held them in such high regard. The service has been just horrible, and time after time they have made mistakes on estimates of the most basic level.
Ultimately it makes my decision who to go with easier as I have given up on USAA, but I just wanted to voice how disappointed I am with the bad service and follow through that I received from them.

USAA Mortgage has one more dissatisfied member. My husband and I were supposed to close today, but neither us, our realtor or title company have heard from our processor, Sevag, is nearly two weeks. We are completely flabbergasted that any company would operate such as they have. Whether or not USAA hires out US Bank or not, they should take responsibility and follow through with their promises.

Our only hope is that we will hear from someone soon as we are at a complete loss and have no idea what to do next...

Man, I'm so glad I found this forum - I only submitted my application for a mortgage not 15 minutes ago. I will definately give them a nevermind when they attempt to reach me by phone to "verify". Thank you to all who took the time to submit what has been happening. It also helps that this forum dates the comments so I can tell that this is a current issue as of May 2011 and not some old archived forum from googles cache. Thanks again all - glad to have served with you all.

Honestly wish I would have found all the horrible complaints about USAA Mortgage services BEFORE we entered into a contract and moved our pre-approval onto the mortgage application proper. My active duty husband and I have been waiting 4 weeks to hear news of anything regarding the mortgage status. A week ago the realtor asked me if I had any different contact information since he was having a hard time getting through. I detailed to him exactly what method, what time and what days I had attempted to contact our loan officer (Nancy Sager) to no effect (fyi: phone, USAA customer service, email and fax to no avail). I actually included Nancy in that correspondence and wouldn't you know it, the one and only time she's contacted us in 4 weeks was after I complained about her to my agent and he replied with "wow - that's not good!" [Seriously, her response was only to apologize for the "delay."]

Anyhow, we've sent in every piece of documentation we were asked for -- on time. Come to find out she's contacted the realtor yesterday to get a copy of the contract signed by all parties. That was one of the tasks we were asked to complete with the original documentation among 7 other tasks; ALL of which were included in the original FedEx envelope used to return the documentation we had to sign; ALL of which were also flagged and labeled so that even the most menially hired person would be able to tell what exactly was in the 70+ page packet. Supposedly the appraisal on the house was for Monday (no one can confirm this apparently). Supposedly we close a week from this coming Monday.

I am beyond frustrated. At 28 weeks pregnant and with the Army sending movers in 2 weeks time we HAVE to know whether or not this deal will go through on the house. I HAVE to be in the new state in 4 weeks time per dr's orders not to travel past 32 wks. I HAVE to have a new address to give Tricare so that they can transfer my coverage appropriately. More importantly I HAVE to have a place to live that is safe and local to a MTF (I'm on Prime) to continue my prenatal care and not risk unnecessary complications to my unborn son. [The stress from this process alone has my current Dr nervous since prior to now my health and pregnancy has been impeccable and uncomplicated.]

Hubby's response is to shut down completely and leave this all in my hands since he joined my USAA account at my insistence. It's not the best response, but he's a drill sergeant right now and doesn't have the time to call and chew out a voicemail box (since you know they won't answer to any number on the account, apparently). I'm struggling to find time between class periods with which to try and accomplish the same goal (high school students are not known for patience). So much for USAA taking care of service members.

Anyone out there noticing that USAA's website for purchasing/selling is providing erroneous info? Stock quotes, estimated gains/losses, etc., are not accurate. Decisions to sell/buy based on this erroneous info have cost me big time.

Please be advised that I have done everything these people requested of me and gave them everything they ask for so I can obtain a Veterans Mortgage for a home. I have given them everything for there final approval. I balked at giving them USAA my every financial transaction they Amber USAA rep said to me on many occasions we need to know where the $5, 000 comes from I continuously told her that it comes from my USAA savings account. Right after I proved to her with a print screen from Navy Federal Credit union that the money came to them from a deposit from USAA. I called her and she acknowledged receipt of my e-mail and said she understood and will submit my packet to the underwriter. I have now received an e-mail from this Amber three hours later that I must now disclose all deposits and monies going out of all of my USAA accounts of $1000.00 for the last 6 months. Amber told me either I comply or the loan would be denied.
I have called the bank to night 23 Aug 2011 requesting to talk to a supervisor none was available for me. I ask the person to leave them a message to call me.
The person that took my call today 23 Aug 2011 said that I’m obligated to give the USAA mortgage company all of my financial dealings. I told him that I was filing a complaint against USAA he got very nasty on the phone I would say. I ask him what Federal Laws he was quoting from? I asked that a supervisor call me.
I hope I am wrong but my gut feeling is that USAA is trying not to give me the loan and pocket my $350.00 plus other monies totaling over one thosand dollars from me that I have extended out for the purchase of this home that I already paid them. I strongly feel this.

I’m still waiting for the supervisor to call me.

I have done a Thrift Supervision consumer complaint against USAA. On July 21, 2011, the Office of Thrift Supervision became part of the Office of the Comptroller of the Currency.

Thank you

I am very disappointed with USAA. I have been loyal customer for over 20 years and have used them for car loans, renters insurance, credit cards, mortgage, home equity loan, and homeowners insurance. I just expected more out of the company. They are unwilling to modify or refinance my mortgage and we've never made a late payment. In fact, I've never made a late payment to them on any of our accounts in 20 years. We had to move because of my husband's job change and the house didn't sell before we packed up and moved. I did the right thing and called USAA to start up renters insurance while the house remained on the market. USAA was the lien holder and also was the insurance company yet they cancelled my homeowners insurance due to non-occupancy. We were able to secure renters and have insurance reinstated. I just got a call from USAA and they told me their system showed the home was vacant. I sent them proof of renter occupancy over a year ago! I am very concerned about their data retention and privacy practices now. I may start shopping around to move all my accounts somewhere else.

Horrible service and inaccurate appraisal done by a hired company. Did not follow own guidelines for appraisal and would not accept a dispute that proved the appraiser wrong.
Never will use this bank again.