WoodSprings Suites reviews and complaints 1
View all 414 complaintsWoodSprings Suites - cleanliness of room
Blood stain was found on sheets in one of the beds.
The tub was dirty.
There were roaches in the kitchen and bathroom.
Phone did not work.
My husband and I attended the 2019 Essence Festival, and we were there from July 4-8. Each day when we came back, our room smelled like marijuana.
Hotel was booked, so we were not allowed to change rooms. I made a complaint to the manager, and I have not heard from anyone. I would like a refund for my stay. We were uncomfortable the entire time, not knowing if we were sleeping on clean sheets or if bugs would crawl on us or be in our luggage. This was the worst experience I've ever had staying at a hotel, and I've stayed at plenty!
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