Sonic Drive-In reviews and complaints 1
View all 1804 complaintsSonic Drive-In - exceeding long wait times and stale, uneatable boneless wings
Two weeks ago I went to the Sonic Drive-In in Ville Platte, LA. I ordered some boneless wings and a Coke. After waiting for about 30 minutes for my food a worker came to my vehicle to inform me that my order had gotten messed up then forgotten about! But I would be out shortly. About 10 minutes later they brought my food. When I got home I tasted my Coke to find out they had given me Dr. Pepper and my wings we cold and stale. They tasted as if they had been sitting out all day and I could not eat them. So I told myself I was never going back to that Sonic.
Well my girlfriend asked me a while ago if I could take her to Sonic to get a shake. I went against my better judgement and previous vows to never return and agreed to bring her to get a shake. I ordered a medium cookie dough Sonic Blast for myself and a medium Oreo cheesecake shake with no whipped cream for my girlfriend. After waiting for roughly 20 minutes I grew impatient and pressed the red button again to inquire about my order. I waited another 10 minutes and my call was never answered so I signaled a worker as she walked passed my vehicle after delivering food to another customer. I explained to her my dilemma and she said I'd be right out. Well at this point I told her I was not in need of my order anymore and would just like a refund (I had paid with a credit card so the transaction had already taken place). She informed me that she would let her manager know. A few minutes later she returned to my vehicle saying that since it was a credit card purchase it would take 24 hours before the refund was back in my account. So I asked her if I can have a receipt or some kind of proof of my refund. She said yes she'll get that for me then returned to the kitchen. After waiting ANOTHER 10 minutes I pushed the red button again to see if they would bring my receipt out. They told me it would be out shortly. A few minutes later the manager brought a receipt to my vehicle with proof of the voided transaction.
Needless to say, Sonic Drive-In in Ville Platte, Louisiana will never be receiving my business ever again and I hope the same thing doesn't happen to other customer.
Latest Sonic Drive-In Reviews
milkshake/glass in it Service Incorrect order Unable to tip server via credit card Ingredients of the sonic burgerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!