Camping World

Purchased from Camping World Berkley Massachusetts on April 21, 2023. As part of purchase agreement CW installed new K2 Lithium batteries. On our first trip in our Zion SRT in July, the batteries lost charge and would not recharge despite following all instructions from Good Sam Elite Tech Help Line technicians. Brought it back to CW Berkley to remedy the problem. CW Berkley technicians checked all wiring, fuses and could not determine the issue initially. CW Berkley consulted with K2 Energy Solutions and as result replaced the inverter. That, however, did not resolve the issue. K2 then advised CW Berkley to test the batteries with a K2 battery tester which had to be ordered. When battery tester arrived CW Berkley attempted to test batteries, but voltage did not go high enough to allow testing. K2 then advised CW Berkley to replace the AGM which they did and also did not fix the problem. But the new AGM did cause the voltage to increase enough to allow testing of the K2 batteries. The test indicated the K2 batteries were not holding a sufficient charge to supply power to the RV. CW Berkley reported same to K2 but K2 still would not accept their batteries were defective. The warranty for the K2 batteries is in the name of CW Berkley and therefore is their responsibility to resolve that issue. I have no legal standing to do so. This entire ongoing situation has forced me to drive back and forth to CW Berkley and leave my RV there at least ten times over the past 4 plus months. I have also paid labor costs for installation of the inverter and AGM, neither actually needed replacing. Additionally, the time lost traveling back and forth for me and my wife traveling in her car to pick me up or drop me off, fuel costs and mileage on my RV. Worse than all of that I have had to cancel all the trips we had scheduled for the summer in our RV. I asked CW Berkley to do the right thing and replace the defective K2 batteries with new batteries and resolve their issue with K2 defective batteries covered by CW Berkley warranty on their own. The answer I just received is: Bring the RV back in, we will take out the K2 batteries, send them to K2, let them test them and then we will see what they say. That is not fair for me. I have suffered enough due to no fault of my own. I bought this RV from CW Berkley which represented it as in good working condition. That turned out to be false. I expect they treat me, their customer, fairly and honor their promise in their sale of this RV to me.

We purchased the Safe T Plus steering control unit for our Thor Windsport. After the install at the Camping World in Berkley, MA we had to bring the unit back because the steering was even worse, it pulled significantly to the left. When we picked it up the 2nd time we were told that they adjusted it & test drove & it was all good. It no longer pulled to the left but we also didn't notice a big change in the handling of the RV.
When we took the RV to a different service center, not a Camping World, for a front end alignment we were informed that there was no Safe T Plus unit installed. The brackets were there but nothing else. We can only assume that instead of adjusting the Safe T Plus Camping World removed it.
I called Camping World & talked to a service tech who told me they have not documentation that it was removed. I left several messages for the service manager but have yet to get a call back.

I have lodged many complaints with Camping World trying to resolve the issues with the Class A motor coach I purchased from them at their 137 Myricks Street, Berkley MA 02779. Phone [protected] I have seen an unbelievable amount of complaints regarding Camping World and maybe that volume has hardened them to any issues that n=need resolving or even being able to take accountability for the issues created by employees actions.

My issue started 20 October 2018 when we put a deposit on a 2007 Revolution LE, 40E diesel pusher with 20, 233 miles which we were told was a trade-in for a tag along trailer. It was represented as just traded in and when we saw it it was in the service garage and told being inspected and repaired. I was also represented as being very well cared for by the former owners and we were shown manuals this supposed caring and organized couple left. My wife and I were selling our new Nordic Tug 34 and paying cash for this motor coach. My wife decided she did not like the boat and wanted something where we could take our small dog with us to visit family and friends. We received the sales pitch regarding how diesels have great longevity and how great this one had been taken care of. We were told of how the vehicle goes thru inspections and all would be in working order. I certainly knew about diesels from my boat(s). We bank wired the balance of $96, 958.00 while I was at a major tradeshow my company does 14 November 2018. 19 November after I returned my wife and I went to Camping World to do our inspection and finalize the sale. No papers had been signed and no sale was complete. All that had transpired was I had the honor of sending my balance so they were not holding the coach without having the balance. As Camping World is 110 mile (each way) drive for us and we were told a 1:00 slot was available for inspection so we arrived promptly and sat waiting for 2 hours before they could find the unit and then we were told the person showing it to us and doing the inspection "needed to learn how it worked as they normally don't do Large Class A diesel coaches" We waited and were told because we made the payment already it was covered by our insurance, even while it was on their lot, not theirs. We did not have insurance as we had not signed the paperwork and had no VIN number, and it was not ours yet. By the time inspection came we were rushed thru and we made a list of the readily apparent items. Side cameras did not work, we complained about the fact it looked like a 8 year old did the cleaning, as well as several other issues. We were told that they would fix them and put it all on paper (which they did not give us a copy of). We were forced to sit thru parts of a sales pitch on how great and wonderful the owner is and how he just purchased a chain of stores in the Midwest. We kept telling them we did not care about their sales pitch or owner, we wanted what we were told and to get thru the paperwork. We left understanding it was going to be repaired and they understood we would be back to pick it up on the 23rd. We waited and waited, told it was in the shop when it was not and pushed from one person to the next. They pushed the extended warrantee down our throats and I convinced my very pissed off wife we should buy it as we were told "It covered anything installed in the motorhome". I was told that "management denied the repair of the cameras" and never told why. I said I refused to drive it without them as its a 41 foot bus. I said OK we bought the extended warrantee from your company and then do it under that. I was told someone needed to pay for inspection of the cameras and it was already declined by management. By this point we had had it with Camping World and told them we just wanted our money back. Of course we were told no, so I told them I would pay for the inspection and then they could put that thru with the extended warrantee claim. I was told the full camera system needed to be replaced as the cameras were full of water and no parts were available. Then I was asked to call the warrantee adjuster and answerer some questions which Camping World did not know, Why Camping World did not know the defective cameras were identified during inspection is beyond me. My wife and I wanted one simple thing and that was to take a 2 week trip over the Christmas / New Years holidays to escape and rebound after a very difficult year. Not that it has much relevant to this beyond how destructive and the pain suffered by the full miss handling of this by Camping World. 2017 was a beyond trying year. I went to California January 2017 to handled the estate form my mother that had just died, 2 weeks after I arrived there my best friend died from the flu, 4 weeks after that my wife's mother died. I came home in May to a very sick wife and daughter. My wife was like a 90 year old lady and our 34 year old daughter was almost unable to walk. That is why I bought the boat, both my wife and daughter loved being on boat rides. after my wife being told she needed to see someone and work on her depression, which was the doctors diagnosis I finely drug my wife to the ER where she was diagnosed in full end stage kidney failure. Our daughter was diagnosed in end stage kidney failure. Our daughter died September 25th 2017 and my wife received my donated kidney 10 January 2018. It took until about October 2018 before my wife was past major scares and loss of energy.

Story:
https://www.today.com/health/organ-donation-man-donates-kidney-wife-40-years-t122401

Video:
https://www.today.com/video/john-rexroad-gave-his-kidney-to-his-best-friend-his-wife-of-40-years-1159645251545

We tried to take the high ground and we went to pick it up Friday 14 December 2018 so we could take that trip and try and enjoy our precious time together. They had just finished when we arrived at 2:00. I wanted to just leave, have a bit of time to clean and get it ready for us to leave 19 December 2018. But the unethical behavior continued. despite them twisting the facts to fit their needs the motor coach was not road safe. I never would have bought it with all of its issues and I was not even able to test drive it because I was told it was not registered. We made it maybe 7 miles before the siren and large warning went off twice "turn motor off". I studied for my CDL as I still considered it a bus and I wanted to be safe on the road. I knew it was not safe. But I pulled into Home Depot to ask my wife who was following me what she felt we should do. The look of her face with disappointment and stress of knowing this horrendous dealings with Camping World were just starting sticks in my mind. She said it was also making loud noises and the break lights were not working so we turned around and drove back the maybe 7 miles. As the sirens and warning went off 3 more times I knew we made the correct decision and we also knew our trip was not happening. We now have an attorney and just want the transaction canceled as it was never road safe. As they have tried to pass off the very likely things it was traded in with they simply can not be trusted and I can put my wife and others on the road at risk. Why are we any different then any of the rest that are mad at Camping World? Maybe we are not, but we certainly never received huge 41 foot motor coach that was road safe. Selling it after claiming to have done inspections, promised to make repairs (we were charged $1, 468.00 for the cameras because Camping World never gave the information to extended warrantee) and despite them trying to push off their responsibilities it never left with us other then our approx. 14 mile ride of stress and fear. I'll say this Camping World can do the right thing or force it to the courts. It can be done timely so my wife and I can begin a new search for that motor coach so we can enjoy the time we have together. Maybe I am only different because I will take this to court if needed and post so others know and are advised. Or Camping World can cancel the sale, and I can be seen on the road in a safe motor coach. To everyone I wish you a very blessed Christmas or holiday season, and certainly a fresh and blessed new years.