Papa John's reviews and complaints 1
View all 222 complaintsPapa John's - Terrible experience!
I started working at papa johns in chelmsford mass on oct 25 2007 with 30 hrs a week, i was hired for full time and for the open shift.and i have a copy of my status sheet that proves it. I absolutely loved working there and would still go back. There was 2 other girl and myself we all had reasonable hours then when they finally quit all the suddenly ended up with 3-7 hours a week (that doesn't seem to be full time huh?). Then i was the only person able to work the front i was told...
Well jan 4 2007 on friday it was my first night working with a new manager... from another store... it was the worst night i ever had at papa johns. 8 people on hold people in the store waiting and complaining while the manager was in the office on the phone with customers and customer service because our online orders weren't being received to our store... while i was the only person in the front and one pizza maker... i had to shut down the computer because the manager was messing with the internet wires and what not... i had no register i could take orders but couldn't take cash credit or anything so basically no one could pay because he was to busy in the back to assign me a till... when he was done him and a customer started arguing and meanwhile the whole store was a disaster still people waiting in the store and on the phone... when everything calmed done i clocked out at 7:58pm My shift was 5-8pm! I called sunday to find out what time i was working and the assistant manager told me that chris the new manager said i walked out and quit friday... (i never did). And went to go visit the assistant manager barry and he told me that that the new manager hired 2 new girls and might be hiring his stepdaughter... BUT i was told There weren't enough hours for me but when i supposedly quit it just so happens that there was enough hours for 3 more people when only 2 days ago there was only 3 for me? This doesn't sound too fair to me!
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I've ordered Papa John's pizzas exclusively for the past 10 years or so. I usually order double mushrooms. The last two have been way substandard. They're not doubling the mushrooms and the other toppings are a lot skimpier than they used to be. One pizza must have been what someone else ordered and not picked up because it was horrible with hardly any toppings and scanty cheese. I'm wondering if management has told the franchises to start putting less on their pizzas. I'm thinking I'll be ordering from some other place now. There are scads of pizza places around. Better ingredients, better tasting, better pizza is no longer a valid slogan.
To Whom it may Concern, , My name is Michael Theard Indianapolis, , In ...Ph. [protected] today is [protected]
I got a phone call today from a Mike Williams this man told me he was with PaPa Johns, tried to sale
me an ad listing my business on new fliers on your pizza boxs. I called a few of your DO's, , , Because
I in fact Installed the new vinyl in 30 or more stores here in the Indianapolis and surrounding areas.
The DO's had never heard of this Mike Williams ph. [protected] I am reporting this thinking it is a
Fraud ..Could you Please investigate and call me.. Thanks so much, , , , Mike Theard
On 6/12/08 at 6:57 p.m. call in for a pizza to be delivery and I told Papajohns customer rep. that I have a coupon buy one large pizza and get the one other free. When the pizza arrive the driver: Sean Hollinshead told me the amount which was $26.63 I gave him $30.63 and wanted my change back. He said that he didn't have any change so he left. Next I notice that Papajohns still charge me for both pizza. I call back to Papajohns and confirm about my coupon buy one large pizza get one free, The rep. told me that it was just for online orders only. So I re-read my coupon and it didn't say anything about online. If I wanted to see the full menu and more great offers online at papajohns.com. I call back up there to papajohns an read to them about my coupon, the manger (Jarod Williams) got on the line with me and was very unhappy because it was on their behave on the mistake they made. So I ask for the corp.# and the manger refuse too give the number or wanted to credit back the money to me. Which I didnt wanted to pay for both pizza and I would like my money back, my service was not great or nice. I'm very disappointed of the serivce with Papajohns Pizza and I hope one else go through what I went through. I would like to be a happy customer again and not feel cheated out of my money.