The UPS Store reviews and complaints 2
View all 355 complaintsThe UPS Store - fraudulent charges
Worst customer service ever! Ups store 190 haverhill st methuen, ma 01844. 1/13/16. I had to report this store because that is actually how bad they are in there! I have been twice now, the first time they charged us $1.00 for tape to tape the box, which no ups store ever has, but we paid and that was that. So we went again today and taped the box, now they want to charge us $2.00 to tape the label! I called customer service this is not even allowed! They never charge! So this store is doing illegal charges! They were laughing and waving making fun of my fiance. I called to speak to the manager he wouldn't give me his name and hung up on my face. I was so nice too! This is just wrong what they are going over there! Hopefully me filing the complaint with the company I will get somewhere so others do not get fraudelantly charged! Save yourself the aggravation and take the extra time to go to ups in salem, nh!
The UPS Store - no receipt
On 8.28.2015, I brought two boxes into the UPS store in Methuen, Massachusetts with prepaid return labels on the boxes. The clerk (Barry) said "you're all set", as I placed the boxes on the counter. I said, "could I have a receipt"- Barry replied "no, we don't give receipts." Incredible!
I'm going to leave over $1000 worth of merchandise that I'm returning with a UPS clerk and walk out without any proof that I dropped off the boxes. At every other UPS store that I have been to, I am always asked whether I would like a receipt.
I informed Barry that I have dropped off literally hundreds of packages at UPS over the years and have always gotten a receipt. If this guy owns the franchise he should be ejected from the franchise system, If he is an employee he should be fired. Hopefully, UPS corporate does something about this person who gives the entire UPS brand a black eye.
I will never go back to the UPS store in Methuen, MA. I will drop the boxes off at the UPS store in Andover, MA where I always get a receipt.
Dear mentally challenged person...your tracking number is your receipt... U can following packages all the way to its destination and even see who actually signed for them.
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