The UPS Store review: Unfair charges - misrepresentation of brand

This is now my 6th attempt to file a complaint with the UPS store as my first attempt has not been responded to since my submission on January 30th. Their website claims all inquiries will be responded to withing 2 business days. All three of my inquires have been ignored completely. I have also filed a complaint with the Better Business Bureau and emailed the CEO.

On January 30th, I received a written quote directly through UPS (using Facebook Messenger) to ship 4 unboxed car tires. One of the 4 tracking number is 1Z6E966A0378661674. The other 3 end in 992530, 997491 and 999971. I sought the UPS quote because there is not an option to ship unboxed tires through their online services. The quote was returned with an estimate of $19.25 per tire. The next day, I received a ride to the store to ship my tires as I do not own a vehicle large enough to hold the tires. The UPS store rang up my tires with a price of $84.73 to $93.37. I showed the representative my quote directly from UPS and they could not figure out why there was such a significant difference. At this point I had no choice but to ship as my ride had left.

I called UPS and was told that sometimes UPS "stores" have different pricing but this is nearly a 400% increase. My complaint is due to the fact that a consumer would not know the difference between UPS and UPS store as they both bear the same name, same logo and same colors. This is a deceptive sales practice that even the UPS employees are unaware of. I am requesting a refund of the difference

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