Sleepy's reviews and complaints 1
View all 102 complaintsSleepy's - Mattresses and So Called "warranty"
NEVER! NEVER purchase a mattress from Sleepy's...EVER! If you do happen to think you're getting a deal, I absolutely suggest that you NEVER get a warranty from this company! They will be using another company called Mattress Marshalls which is a total joke. You will not get a replacement at all. They require a 1" sag in a mattress (which they don't tell you upon sale) in order to get a replacement. First off, if you actually have a 1" sag, your back is going to break. Second, these days all mattresses are made to now show a sag unless you're actually lying on the bed! So, you won't be able to show a 1" sag in a photo (which would of course be needed). I purchased Sleepy's 800 Series mattress and box spring for a price of $3600 back in 2009. At this point the mattress has sagged so much I am now feeling back pain. So, like anyone, I go back to Sleepys and they give me a number to call for a kit... So I went thru the process of taking photos and my mattress (without me in it) has a 3/4" sag! If I was to be lying on that, it would show a 2" sag which is horrible for sleep. Lots of money spent and NEVER EVER AGAIN will I purchase anything from Sleepy's. No replacement and it has been only 6 years when a mattress should at least last 10! Consider yourself warned about their so called "Lifetime Warranty". You will be taking photos of the mattress and waiting 3 weeks to hear back only to find that you will have to show at least 1" of sag. A folded paper ruler (has no weight) placed on your mattress is used to display any sag in the mattress. This is absolutely not possible on any mattress that has individual springs within. The process of getting a replacement will only be a hassle and the mattress I purchased should still be fine with only 6 years use! The more people stop purchasing from Sleepy's, the faster they will be put out of business! I know I will never buy from them again when they SELL me a load of crap. Poor quality mattresses that will NOT last and a warranty that really is null to begin with. Please don't purchase from this company. Go anywhere else!
Latest Sleepy's Reviews
unethical business practices your exchange/return policy mattress Mattress Defective Mattresses/Bad Customer ServiceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!