Morgan Properties

I reached out to the Property Management office in the middle of July to discuss several of the issues I have been having with the apartment and the property, see list below. The only response I received was the schedule an in-person discussion. I immediately responded to explained that this was difficult as I am normally at work during the hours the office is opened. I never received another response back. I tried stopping over in person a few times but the property manager was never available. She also never responded to the notes I left with her staff asking her to call me. I have attached copies of the email communication from the middle of July.

1. Between the photos I was shown online and the apartment tours I was given, I was lead to believe that there would be microwave above my stove. On the day I got my keys, I brought this up to your office staff. At first I was told that microwaves only come with the premium upgraded apartments. After informing him that my apartment was supposed to have all of the upgrades (the price definitely reflected this), he stumbled and went to speak with someone. He came back and informed be that microwaves are no longer being added to the apartments but since I was led to believe I'd have one that they would work on adding one to my kitchen. I stopped by a few more times and each time I kept getting the brush off. Unfortunately the kitchen is not really conducive to adding one on the counter and there is only has one outlet which is right next to the sink and above the DW, which seems more like a fire hazard than anything else. Point blank, this is one of many deal breakers on my list. Had I know about this I would not have signed a lease.

2. Before I moved/signed a lease, I had several conversations with your office staff about the parking situation. I have a sister who visits frequently who has a medical condition that can make walking painful. I was told that included with the $10/month parking fee, I would be getting one complimentary parking pass. This would enable my sister to park as close as possible to my building. This is very important to me and ultimately was one of the big reasons I signed a lease with Columbia Pointe. I also appreciated the ability to buy additional parking passes for $3/day. Fast forward a few weeks I hear about this new parking program. I was disappointed about losing the ability to buy the daily passes, but thought I still at least had my complimentary pass. Turns out my pass was also going away, which meant that if I was having two people visit for the weekend I went from spending at the most $6 to park two cars to now paying upwards of $100 which is absolutely ridiculous. On top of all that, parking, which wasn't previously an issue, has now become an issue as there are now areas that we used to park that can now only be used by visitors. Again, this is another huge deal breaker for me.

3. Since I moved in, I have had consistent issues with flooding through the fan in my bathroom. I have called and reported this issue at least 6 times, possibly more. It took three or four times for them to state it was coming from an overflowing tub in the apartment above me. I was told that they were working on putting things in place so that it wouldn't be an issue again. Of course it did happen again a week or two later. At this point, I was told they repaired some pipe and the issue was fixed. Two days later I walked into my bathroom to find it covered in water again. This was the week of July 4th. Since I was going on vacation the following week, I was told that they would be spending the time digging into the issue and probably cutting a hole in my ceiling to determine where the issue was coming from. I was also told that another issue mentioned during this visit (running toilet) would be fixed while I was gone. I got back from a trip the evening of July 14th and discovered that once again my bathroom was wet and my toilet was running. This means that none of them items that were going to be looked into/fixed were done. At the beginning of August, I had another major leak/flood that involved a hole being cut in my ceiling to fix a pipe. A few weeks later on August 25th, I had a massive flood that led to both a hold in my ceiling and wall and another pipe having to be replaced. It took them over a week to fix everything which meant that for a week I had a hole in my ceiling. I have videos/photos of the water rushing out of my ceiling. I have brought up several times to both the maintenance workers as well as the property management office that I am quite certain I most likely have a mold issue due to all of the water leaks.

4. On July 15th, I woke up at about to 4:30am to no power. I assumed that it was a power outage and reported it as such to BGE. A few hours later on my way into work I called BGE to follow up on the outage. At this point I was told it was not an outage with them and then I needed to reach out to my maintenance department. I ran home just to confirm that the power was still off, which it was. I then called the Maintenance Emergency line around 8am to let them know about the issue. I had to get into work, so I was unable to stick around the apartment. In the past they have always been pretty good about getting back to me after I leave a message. I got stuck in several meetings and realized at 12:30pm that no one had called me back. I reached back out and spoke to someone in the office who let me know the issue was being worked and was just about back on. When I got home at 6pm last night, I discovered that the power has only been on for about 30 minutes meaning that it was not almost back up when I called previously. I also discovered that my AC was not working so I called the emergency line again. Unfortunately I was unable to stay as I had plans. When I got home at 10pm last night my AC was still not working, plus I never received a response from someone via the emergency line. I called again and left another message asking that someone please come out and take a look at the unit. I never received a response to this message either. I was finally able to get a hold of someone in the office and he simply put in a maintenance request and honestly didn't seem overly concerned that one of the residents has now been without AC for over 24 hours. This was during a heatwave and the only solution they had was to put a temp A/C for the rest of the week in my Living Room. The average temp of my Living Room was 80 degrees - I couldn't sleep in my bedroom for a week due to the heat. A week later on July 25th I came home to an apartment set at 71 degrees but registering at 79. I called the emergency line right away (current outside temp was in the low 90s). The on-call person was in class so they couldn't take care of anything until after that was over (10pm or so). Why would they have someone 'On-Call' if they are not actually available to assist with anything? By the time they were able to take a look, the outside temp had cooled to something in the 70s so they were no longer required to do anything that evening.

5. One of the huge things that attracted me to this community was the fact that this is a smoke free community. The management company goes as far as to have everyone sign something with out lease regarding this policy. Unfortunately it is definitely not something enforced. The amount of times I smell smoke or see cigarette butts is astonishing for a supposed 'Smoke Free Community'.

At the point the only resolution I would like would be to be let out of my lease early with no penalties (this includes my security deposit). While I have only lived at this community for about 5 months, I never account the amount of issues in all my years (10+) of renting.