National Floors Direct reviews and complaints 1
View all 169 complaintsNational Floors Direct - failed to fulfill conract terms
We signed a contract for wood flooring on 1/11/2010. The contract states "BUYERS RIGHT TO CANCEL: You the buyer(s) may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction." We cancelled verbally to the Sales Representative on 1/12/2010. We were told to write a letter and submit it to the Elkridge, MD office and we did. We have not received our refund of the $820 deposit. National Floors Direct claims that we did not cancel and will only issue a store credit. We have made numerous attempts to obtain our refund. National Floors Direct staff do not return calls and refuse to issue the refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Stay away from National floors Direct any where in UNITED STATES