Harley Davidson

To whom it many concern:
HD case number: 4086521

My 2011 Road Glide with 8, 379 miles on it stopped shifting gears. I took it to Harley Davidson of Frederick, MD. I was informed by CJ in the service department the OEM clutch basket broke and ruined everything on the inside of the housing. When calling back about when the bike would be ready, I was asked if the ABS light was on when I brought it in. I responded no, and was told after the mechanics did a warranty brake flush, they noticed the ABS light was on. I told the service rep CJ, I just changed the fluid 6 months ago and it was fine, and wondered why someone did a flush without my consent, and was informed it was a complimentary warranty flush. CJ called me back and informed the ABS module was bad and it would be approximately $500, plus labor. My totally bill from Harley Davidson of Frederick came to $3, 779.00. I asked CJ if Harley Davidson of Frederick would assist with any of the parts or labor and was informed no; that I would have to call the main Harley Davidson Customer Support. I might add CJ was very cordial and professional, and it seemed someone above him shut him down from helping me.

I called Customer Support Center at [protected]. After holding for 22 minutes, I spoke with Charles. He was cordial and took down all my information and concerns. I volunteered my bill and receipt, and was told he didn't need it. He placed me on hold, and after a few minutes, came back and told me his techs said they would not cover the bill. I asked him if they would at least assist since both Harley Davidson parts were OEM, and failed royally, not to mention the ABS was working when I took the bike in the shop. He put my on hold and again and came back and again, the answer was no. It's also worth mentioning he said he would reach out to the dealer and talk to them about the ABS, since he said the ABS light was not on when I brought the bike in. I was informed since the dealer is independently owned, there is nothing they could or would do. After the line became silent, I said I guess this is it and he said yes and apologized.

Another major issue is I had $2, 000 cash earned back on my Harley Davidson credit card. The company switched sites approximately 4 weeks ago. I went to retrieve my money to help assist with my bill, and found out I only had $1, 175 available. No one seems to know where the other $825 went. The person on the phone said he'd place a request to take a look, but as of now I've heard nothing, nor to I expect satisfaction.

I am utterly disgusted and my anxiety is through the roof. I easily spend over $30, 000 a year on my HD Visa, and have easily spent $70, 000 on both my Road Glide and VROD, not to mention am a lifetime HOG member. In the last week, I've had two HD OEM parts fail with a $3, 3379 bill thrusted down my throat. The dealer and HD customer support were very quick to refuse my any assistance and the final straw was losing $825 on my HD visa cash points.

I truly hope someone can provide me with assistance. As much as it pains me, if I can't get any satisfaction, I'll be cleaning my house of every with HD on it, cancelling my credit card and never looking back. Of course it also means I'll never get another Harley Davidson motorcycle. As much as I love my Harleys, I have to do what's right if this is how I'm to be treated.