Truist Bank (formerly BB&T Bank)

Took my elderly parents to get their business done at the new Truist location at 19941 Century Blvd on Saturday. Once we arrived we learned that someone named Reenu has decided to close the lobby hours. Why would a bank close their lobby when on-line it states its open from 9-12?

When I called she stated its closed but you can go thru drive-thru, no apologies no sorries.Totally unprofessional!

I've been in with SunTrust since early 90s but am seriously considering changing backs.

I've been with BB&T bank for 10 years. Today went to bank and tried to deposit $1040.00. I was told I had to have my id. I asked why, and they said it is a policy, and I could be money laundering. It's a shame that I was considered a crook by BB&T. I will be taking my business elsewhere. If that's your policy, then every bank should do it, not just 1.