Red Roof Inn reviews and complaints 3
View all 507 complaintsRed Roof Inn - Do not rent list/lies without evidence
A made a reservation for the red roof in Washington DC Oxon Hill location on December 31 of 2020 for me and my fiancé to get a room for the new year. Once we arrived we were told that I was on the do not rent list I specifically ask what was the reason the lady said because of my last visit I asked her what did I do in my last visit she said because you filed a complaint against one of my staff and I do not want you here since you filed a complaint, but I was told something different when I spoke to the new manager name Kendra Robinson, who is nothing but a piece of [censored] liar she stated that the reason I was put on the do not rent list was because of a money issue but when she called me, she said the owner put me on the do not rent list because I filed a complaint against one of the staff make it makes sense what is it because I found a complaint or a money issue I see this location like’s a lie when guest and the owner and manager doesn’t do anything about it to investigate the matter further so therefore not only am requesting that they send the evidence to prove they claim, but I’m going to file a lawsuit against them for racial discrimination
Desired outcome: The outcome I want for this situation is that the staff need to admit they lied
Red Roof Inn - Rude associate
The Association was late when we/my family arrived and had to wait to check in and when she came in her greeting was very disrespectful, no apologies just rudeness …. The associate use Profanity when I expressed how she shuffled my time then canceled my reservations… I will never recommend anyone to stay at the Red Roof Inn especially the one in Oxon Hill Maryland
Desired outcome: More customer/diversity service training or more her where she is more productive
Red Roof Inn - They put customer on do not rent for telling the truth
I was recently put on a do not rent a room for telling red roof inn that they had bed bugs in there room, they want me to keep quiet about this so other customers dont know this so I've accepted there reject and now I'm spending my money on a real hotel with better accommodation an also breakfast I will never support red roof inn again because of there selfishness, beside bed bugs problem they need to get a grip on the police looking for prostitution and there staff be helping the situation.
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This happened to me! I stayed in June and I went to check in at that location not knowing I was placed on a DNR list and I called today to ask and the manager told me I had a party and left the roof destroyed. THATS A LIE! I don’t smoke, drink or party. Further more I’m on your cameras. I told her it was literally just me, my sister and three kids……..KIDS! How am I going to have a party! She cut me off and then hung up on me. That should be a lawsuit for wrongful dismissal or something.