Red Roof Inn review: Customer service

Recently I booked a room at your hotel on West Broad St, Richmond, Va. for my son. I have done this twice in the past month, once for a week once 2 days. He got there 15 minutes early before check in, so he sat on the couch. The security guard told him he couldn't sit there, for! 5 minutes! and he was not nice about it. My son stood up, walked outside and waited in the heat. The front desk clerk was made aware, and he told my son he could leave if he didn't like it. Is this the normal treatment? I thought I was putting him at a place that he could stay and be treated with respect. The front desk guy, he was Indian, I do not know his name, but he worked on the days my son stayed, Sunday October 6th through the 8th. I would like to be reimbursed for this horrible stay. He also locked his room key and asked for a new key and the front desk guy charged him for it! I have stayed all over in all different hotels and NEVER have I been charged for an extra key. I would like to be reimbursed for the negative stay, or I won't book another day from Red Roof Inn.