Red Roof Inn
Reviews and Complaints

I stayed at the Redroof In located in monee, il on 3/10/18 with my wife and child. At about 0100 the fire alarm went off and frightened our baby to tears. Immediately I had my wife to dressed the baby to unfortunately go out in the cold. It took 20 mins before the alarm was reset and was only told with no apologies that the cause of the alarm going off was unclear. I am requesting a refund or a voucher for another stay do to both stress and inconvenience.

We stayed in the Red Roof Inn in Brunswick GA . on 2/28 checking out on 3/1/18. Confirmation # RR1511DVR1189 I booked the hotel by phone after looking at sites on line. The pictures provided looked nice, clean and comfortable. I knew it was a mistake to book it the minute we drove up. I don't know what pictures were used but the only thing that was the same was the colors in the room. The outside was shabby, the lobby was dirty and smelled. The hallways were pretty bad as well. The carpeting had stains and dirt ground into them. The room was dirty as well and had an odd odor, although it was supposed to be non smoking there was an underlying smoke odor and it seemed it was masked by another odor ( not pleasant).

I would like to request a refund of this terribly misrepresented room. I will no longer trust posted pictures on the internet as it seems they cannot be trusted.

We had called on 02/09/2018 to make a reservation for the above named motel and ended up with a family emergency and called before 1:00 PM to cancel out this reservation note we had until 4:00 PM to cancel on 02/10/2018 the night we were to stay and the manager was very rude nasty stating that he was going to charge the card anyway and he did after I got very nasty with him on the phone and now we are fighting them and Customer Relations to have this resolved I received a email form the above manager on 02/12/2018 stating a refund had been made today is 03/01/2018 and still no refund I have spoken to Sean, Maria and Jose in Guest Relations all of them have stated this has been taken care of nothing from them as well. Would I ever stay with this company again and I hope word gets out about them as well a bunch of thieves so I will be filing a police report naming all involved as well, DO not stay at a RED ROOF INN

We Left a night early due to family emergency, checked out before 11 wouldn't refund my money.
My fiancé and I checked in the red roof inn in Tulsa through hotel.com confirmation [protected]. We had a booking for January 31 through February 4. We had to check out a day early due to a family emergency on February 3 at 10:30 am we were out of the room. The front deck man stated to me that he couldn't refund our money because it was already paid for and booked through a 3rd party (hotels.com). I called hotels.com and asked for their help they tried to contact the motel for me and get my money back and they refused to them as well. Not only have i travelled all my life an never encountered some place that won't refund your money with at least a minimum stay of 2 nights but there is no way they can't refund my money because my credit card was ran when I checked in by the red roof inn not by a 3rd party. The room was terrible as well, the motel was right by the interstate and the door to the room didn't shut properly so it was cold and had wind noise and interstate noise so bad it was hard to sleep. The cleaning lady's also knocked on your door even with the do no disturb sign on it. It was a miserable 3 nights and now they won't refund my last night. They also had me sign some sort of 2 night stay policy but wouldn't give me a copy. Also when checking in you had to stand outside in the cold and speak through glass and slide your card and papers under the window. I've also never encountered a motel you can't walk into a lobby at 10pm. Very unprofessional.

Checked in on 1/29/2018 to 2/2/2018 made a payment through booking.com the housekeepers were rude and one of the mangers were rude...the tub was filthy when I got there the toilet was nasty with stains and to top it off they overdrawn my account a week after my stay but told me that the money came out my account on the 4th of february...I'm homeless because they charged my card twice to get an payment and refuse to refund me my money .. I'm a mother of 5

Says there is free breakfast and pool and hot tub but there is no breakfast and pool and hot tub do not work but yet they still charge full price for rooms has been this way for months now. I hare been staying here since end of September and out of that time pool and hot tub worked one week breakfast was available three weeks I am still staying there but I get no discount still paying full price but not receiving all the amenities

I am sending this email to complain about my previous stay with Red Roof in Pigeon Forge Tennessee. We arrive 12/26/2018 at 11:00 am and was informed we could check in early for an extra fee or wait till 3:00 or after to check in. I decided to check in after the 3:00 pm time. Upon checking in we were given room 230. My family and I unpacked our food and clothes and left for dinner. When returning back to our room it was freezing now keep in mind the temperature was 29 degrees. The heater in the main bedroom was the first room you entered and the heat was blowing out cold air and the setting was on heat. The back bedroom where the pull out couch was that heat was on 76 and very hot because it was trying to warm the room. We called the front desk and complained they said no manger or maintenance was there but they could look at it in the morning. We noticed that both the front and back door had big gaps under door which I am attaching photos of and we had to roll up blankets to put on the floor in front of the doors to help keep cold air out, we called the front desk for extra blankets and all they had were sheets. I had to go to the local Walmart and purchased 3 new blankets because the ones on our bed were being used at the doors.. The heater in the back ran all night causing the back room where our son slept to be extremely hot. The next morning they came looked at the heater while we were at shows and stated the heat was working fine and they placed towels on the outside of the door to keep the air from going in under the doors. When we arrived back to the room the heat was not working and I asked the front desk clerk to come and witness this her name was "Chris" she came up and it was not working she said she would let the AM manager know. This continued for our entire stay. They would not compensate me in any way and I did not pay $700.00 for 4 days to freeze and have my son sweat all night while sleeping. I am reaching out to you to hopefully be compensated in some way for the inconvenience of our stay before doing reviews on this location. I do look forward to hearing from someone.

Chastine Smith
[protected]

Whenever my husband and I go out of town we always stay at a Red Roof Inn. But that has changed! In December we were going to and from San Antonio because our youngest daughter was in the NICU at St Lukes Baptist Hospital fighting for her life. Unfortunately she didn't make it. Today, 1/9/18, we got a call from Chapel Hill saying that our daughters remains were ready to pick up. We weren't expecting to be called for another week. So we called to see if we could get our points from our Redi Cards combined since neither one of us gets paid until this week we were told because our last names weren't the same we couldn't! Mind you we joined the Redi Card program almost five years ago now. We didn't get mattied until 2016. But when we stay at any Red Roofs any other time and we pay they don't care that our last names aren't the same! Horrible customer service! Thanks for making this process that much more stressful and harder! Furthest thing a grieving parent should have to deal with! We have spent so much money with this company! It never mattered then about our last names! We joined so long ago we didn't realize it mattered! The military still recognizes him as my husband even though my uniform says my maiden name. Doesn't stop them. Ridiculous and horrible customer service! [protected] is my number.

Danville, KY...Ive stayed the past 3 nights and the stay couldn't be worse. Smoke in the halls and the rooms in a 100% smoke free site. A tenant above my room that tap dances in cowboy boots all night long and I have yet to have a good nights rest. I will never, ever stay at RRI anywhere again.

I only complained twice and never got any help with the all day/all nite noise.

I have stayed a few red roof inns and have problems at all of them. I stayed at one in grove City, Ohio that when I left I had forgotten my coat. Then when I went back to get it the maids had already cleaned my room so I went to the front desk and told them so they called the maid down. She stood there in front of me and said that she hadn't seen it, but she was holding a bag with my coat in it and didn't want to give it back. I then stayed a one in Westerville, Ohio and the charged me twice and when I told them they only gave half of the money back. I keep trying to a hold of the company to complain about and and they will not get back with me.

On Friday, October 8, 2017 my husband and I went to Indianapolis to attend the Caveliers vs. the Pacers.

We made reservations at the Red Roof in at 2631 S. Lynhurst.

When we got to our room (333) we discovered the room was nothing like advertised on your website. One of the ladies said that they were in the process of changing it. This is highly unlikely. There is no way that any hotel would change their website to show how those rooms look now.
The bed had no comforter (only a top sheet and a blanket), there was no sitting furniture, the telephone didn't work, and the remote for the television didn't work. There was no local directory, no pen or pad, not even a Bible or any pictures on the wall.

The ladies at the Front Desk (Allison) demeanor became very confrontational.

A third lady, a short, skinny, blond tried to convince me that the blanket was a comforter. I told her that a blanket may be considered a comforter where she's from, but from I'm from, it's a blanket.

After much going back and forth and getting absolutely no where, I asked for the Manager. I was advised that the Manager was not there. I asked Allison to call her and she responded that the Manager was out to dinner with her family and she (Allison) was not going to disturb her for this. I then requested a number to the Corporate office. Allison gave me a sheet of paper with the number [protected] to the Help Desk). I went back to our room and called the number, only to find out that it was a number to the IT Help Desk. I went back downstairs and told her that this was the number to the IT Help Desk and asked her what did she expect them to do?

She looked at me like I was crazy. I told her that I wanted to be moved to another room. Allison responded that there were no other rooms available.

I left the Front Desk and went across to the Resident Inn and they were booked. I then went across the street to the LaQuinta and they were booked as well. While I was doing this, my husband called me and stated that someone had come down the hall and kicked on our room door as if trying to kick it in. When he opened the door, he saw a gentleman entering the next room.

My husband went down to the Front Desk to complain about the incident and was told that no one kicked our room door and that they had cameras in the hallway and didn't see anyone kick the door. How they could see what was going on in the hallways and working the Front Desk at the same time is a mystery to me.

My husband is a retired Army veteran who has PTSD, among other things, since returning from Iraq and now suffers from anxiety whenever he hears loud noises.

I went back up to the room and began calling other hotels and was only able to find a room at the Comfort Inn Suites located at 9760 Crosspointe Blvd. which was 30 minutes on the other side of town. By the time we would have gotten there, it would have been 6:15 or 6:30 p.m. The game started at 7p.m. By the time we got to the Game we would have missed the entire 1st half.

I again told Allison that these accommodations were unacceptable and that I wanted a refund. She looked into the computer system and told me that the reservations where booked by a third party (Expedia) and that I would have to contact them. I know that this is a lie because we were not charged by Expedia. Our room was held with an AMEX card and they only charge if there is a no show. However, I checked my BofA mobile app and saw that my debit card had been charged $105.29 by the Red Roof Inn.

We decided to go home. Three and a half hours back to O'Fallon, IL. Unfortunately, my husband has problems driving at night so we were forced to check into the Drury Inn in Terra Haute, IN at $107.24 per night.

Just in case all of the above wasn't enough, I check my mobile AMEX app and saw that I was again charged another $105.29 for the Red Roof Inn. Not only did we not stay at the Red Roof Inn, we were charged twice.

This was the worst hotel I have ever stayed in.

I am currently staying at the Red Roof Inn in Cartersville, GA at 20 Highway 20 Spur Carters, GA 30121. When we checked in we received a smaller room than what I had booked it took 30 minutes before we were able to get moved into correct room then the TV was not working and the lady at front desk said no working cable at the moment. With a small child in a small hotel room this was a big let down and to top it all off around 7:30pm the power in the building went off. It is now 7:00 am and I am in the room with no lights no heat and it is 32 degrees outside with a small child. You would think that a corporation as large as Red Roof would have back up generators for issues like this. There are also no sufficient emergency lights which also causes very dangerous situations. I have stayed at Red Roof locations for years and have never had a complaint until now. I would like to be contacted immediately.

I contacted the Red Roof Inn located at 8296 Orange Blossom Trail in Orlando, FL on December 2, 2017. I spoke with a representative and explained to her that I had a military voucher for a FREE night (the vouchers are being handed out on bases nationwide at the ticket offices). I gave the required information to reserve the FREE night including my debit card number for incidentals (which is common when booking a reservation). After receiving the information, the rep gives me a confirmation number, but then states that the reservation did not save in her system. She asks if I had received any confirmation of a reservation via email. I then checked my email (while the rep was still on the phone) and had no record of a confirmation. She then apologizes and states that she will need to obtain all of my information AGAIN and assured me that my card had not been charged. We go through the process yet again and I AGAIN give my card number. By this point, I am only about a half hour from Orlando which is perfect because check-in is at 3PM. After the second reservation is made, we disconnect the call (still no email confirmation). I happen to have alerts on my cell phone that will notify me when there is a charge on my accounts. I received not one
but TWO alerts from Navy Federal Credit Union stating that my debit card had been charged $95.01... TWICE! I immediately called the hotel to explain what happened, and I was assured that a refund had been given and that it would be reversed and back in my account within the hour.. I thought that was strange considering it usually takes a few days when credits are made to an account. By this time its around 3:06PM and I arrive at the hotel with my family. I speak with the same rep that I spoke to over the phone (that told me my refund was on its way). I give her the military voucher and she then makes a phone call to someone else for instructions on what to do with it.in the meantime, another employee comes in I'm assuming for shift change, and the rep asks her co-worker what is the time frame for reversals/refunds on debit cards... the co-worker replies "Im not on the clock yet, but its 5-7 days". She then tells me that I will just have to wait to receive my refund. I ask for my money to be returned to me in cash, and she stated that she was unable to do that since the refund request had already been processed. At this point, I AM FURIOUS! I am in Orlando on vacation with my husband and our 2 children and we are $200 short due to the negligence and lack of training of these Red Roof employees! The rep then gives me 2 receipts and assures me that a credit is on its way (in 5-7 business days). I leave the hotel and BLOCK all future charges from the Red Roof Inn through my bank. The next morning, I get yet another notification from my bank stating that there was an ATTEMPT for a charge of $91.63 from the Red Roof Inn! I go down to the lobby and SHOW the notification to the clerk (who happens to be the same clerk from the day before). She states that it was the clerk who worked the overnight shifts fault and that she told her co-worker not to do anything concerning my room. I then demand a manager! Another worker calls a manager by the name of Shawnna Schubert who was extremely unprofessional and useless. She refused to give her supervisor's phone number but gave me an email address to contact him. She then tells me that if I am in good standing with my bank, they will issue me a refund! I am in just complete DISGUST! That was definitely my first and LAST time staying at a Red Roof Inn! On top of being charged multiple times for a FREE nights stay, the room was absolutely DISGUSTING! My husband and I went to wal mart and purchased sheets to go on the beds because the sheets were not to my standards! The floors were sticky and the room had a musty odor. Not to mention, the paper thin walls that allowed us to hear the neighbors ALL NIGHT LONG! My husband went out to our truck around 11:15PM to get my phone charger and there were crowds of people standing outside in front of other guests room doors as well as in the parking lot. There were half naked women standing around (street walkers/prostitutes) and the stairwells reeked URINE! The MILITARY is being offered 1, 000 FREE nights for any active duty service member... DO NOT STAY HERE! THEY ARE GOING TO CHARGE YOUR CARD MULTIPLE TIMES! I have also contacted the owner of this particular hotel as well as the corporate office in Columbus, OH. Very disgusting place to stay and the employees are extremely unprofessional.

I am requesting a refund for my stay at the Red Roof Inn Hayward, Ca during the week of 11/05/2017 thru 11/17/2017 in room 105. I was awaken by something biting my back and my knee. I jumped out of bed and saw a BED BUG in my bed. I had several bites to my lower back and several bites on my BUTT. This was very disgusting to say the least. I notified the front desk and showed them the BED BUG that I captured in a cup, at first they hesitated to get me another room but I demanded they change me to another room. I have traveled many places and I have stayed in several cities and this is the first time I have encountered BED BUGS! I am requesting a full refund of my stay at this Red Roof Inn. Thank you!

I reserved a room in advance with my Redicard account at Red Roof Inn Westport in St. Louis. Upon check-in, November 21, 2017, Syed told me my debit card had been declined. We used my husband's debit card at that point (from the same bank account, which MAGICALLY was not declined), but he created a new reservation and gave us a double room instead of the king I reserved online, and he charged $7 more for the room. Lo and behold, three days later, turns out my card was NOT declined, and we were charged twice. Upon speaking with the manager, who is extremely rude, has NO customer service skills, and hung up on me, she refused to refund the incorrect reservation (the one that resulted from her staff's incompetence and charged us more money.) I went to guest relations, and the manager STILL refused proper reimbursement. Corporate guest relations is sending a check for the difference. It may only be $7, but it is the principle. There are other Red Roof locations in the St. Louis area...ones that greet you with a smile, remember your repeat business without being told, and whose employees are actually competent at their jobs. Do yourself a favor...choose Red Roof Forest Park/Hampton. Skip rude incompetence.

Hi,
I write to tell you about the problem happened to me from staying on Oct 7, 2017 at Red Roof Inn (confirmation no [protected]). I made a reservation for 2 rooms on October 7, 2017 (copy of email attached).
When we checked in, the reception said he found that we booked only one room but we asked for 2 rooms as we booked. Finally he could find one more room for us . We stayed in 2 rooms and paid USD181.42 cash for 2 rooms . (Folio detailed attached but in 2 names, one is myself "Nuannoi Srirungrojana" the other is a friend of mine "Siriluck Pairojrat". That means we already paid for both rooms.

Recently I received a statement of credit card which charged me USD 90.91. We are charged 3 rooms for staying in 2 rooms, so please return me the over charged hotel cost.

I look forward to hearing from you.
Thank you so much,
Best,
Nuannoi

Three Lockheed Martin employees from Orlando stayed at the Red Roof Inn located at 777 Airport BLVD., Burlingame, CA 94010 on 11/09/2017. Overall the rooms are very worn. The room walls are paper thin and you can sleep for the noise coming into the room. The floor, furniture and desks tops were dirty. Worse item was the bed, sheets were very wrinkled and dirty looking, convinced that the bed sheets had not been changed since several other guests had used them. The bed cover was filthy. The ice machine on the 1st floor was broken and appeared to have been broken a long time. Yes this is a discount hotel, BUT... I am convinced it doesn't not pass any health laws in California.

I checked in yesterday in Atlanta Georgia and Smyrna at the Red Roof Inn I came in once I check then I came in late down got up to use the bathroom the toilet would not work and the TV was not working as well it keeps going in and out so I called the lady yesterday the front desk and explain the situation and I told her I'm assuming she must have forgot because I know she said she was tired when I spoke to her when I was upfront checking in so I called the 2nd shift afterwards and I told them I was going on the guy told me to come down I am falling asleep and then why I'm he won't switch the room like you said he was going to do I might have not been able to use the bathroom since I've been in this room and my TV is not working and I just have a feeling that no one's going to help me with this situation and I pay for this room and I can't use the bathroom and I cannot watch TV and I need someone to please get ahold of me an emergency

I'm 10/16/2017 I was charged $199.77 from Red Roof Inn Oxford, Alabama. The problem is I live in New York City and haven't stayed at a Red Roof Inn this year. I've only stayed at this Oxford Red Roof Inn was last year (December 2016) at Christmas time when my grandmother died. I traveled to Alabama for the funeral. Other than than, I've Never been to Alabama. I contacted the Oxford Red Roof Inn about the fraudulent activity and was put on hold and hung up on, twice. No one has Ever returned my phone call or even attempted to call me back. I've been unemployed since September and haven't left the state of New York at all this year. There's absolutely no records of me staying there, receipts or signature. I really want my money refunded to me and plan on taking legal action if it's not resolved. It's clear that an employee at the Red Roof Inn in Oxford is making fraudulent charges on my credit card account. Please help with me with this matter.