Red Roof Inn
Reviews and Complaints

I was unable to make it back to my hotel room intime for check out my wife went to pick my clothes up they refused to give it to her eventhough they knew she was my wife they wanted her to bring them a marraige certificat which is understandable...Whan my wife came back with the marraige certificate and pick my clothes up more than half of my clothes were missing.I spoke with the manager she was acting strange, her name was vanessa usually shes very friendly, by her demeanor i felt she knew what happen to my clothes. I was informed that she was to make a report she didnt. I then called corporate they made a report and said someone would be contacting me, no one contacted me . when i called back the complaint board lady basically brushed it off and said they are not responsible. i was in that hotel for weeks and they stole my cothes and said so what... I want to know what should I do?

Sold my confirmed room out from under my Wife and I. Never refunded, sent us to another location clear across town and no where near our venue. Got to the hotel was told I could not park in any of the 4 spaces in front of the hotel as they were for "employess only" If you are looking for a place to score crack and a stanky [censored] than this is your place. Red Roof Inn Austin, TX North. If you just want to get ripped off then stay at the Austin South location. No customer service reps available to resolve problems during the weekend. We were sent an apology and a free room stay. I go to book our free room ($49) and because I did not carry the confirmation number with me they will not honor that as well. Chris in customer relations states that NO ONE in the Hotel Executive managment has the ability to rectify the situation. REALLY CHRIS? How about just paying me back for the night you sold my reservation to someone else but charged me for it?
Red Roof Inn - the worst in 30 years of my sales experience. Congrats you are #1...now was that worth the $49 bucks you saved?

on 2/11/12 I made reservations for for 1 nite on 2/11/12. When I bookes it it should reservation for 2/12/12. I immediately called them to have the correction made on the date of reservation. They stated the date change was made and that I would not be charged twice. When I got home from my trip. They had chrged my bank account twice. When I called the red roof inn I was told by them that I would have to call the hotel to have it taken care of. When I called them They told me that the manager would have to look into it. I feel I am getting the run around and will not get a refund on the extra day charged even though I canceled it. I will never stay at another red roof inn. I usually stay at Bestwestern but wanted to try a different hotel. I will not do that again. Stay Away from Red Roof Inn they are a crooked.

We booked 8 rooms an 2 of the room were awful. An the front desk clerk was rude an unorganized. We found a used contraceptive under the bed with blood in it, an the worst thing about it it was found by my 3 year son looking for his toy that hit the floor. Once we seen this we went to the front desk an asked for a refund an she told us she had dropped the money already an getting it back wasn't an option until the morning when the manage came in. Once he came in it was even worst because he instantly started being rude telling us how he wasn't going to refund the money. It was the worst experience with hotel's ever an I dnt recommend that nobody's stay at red roof in Durham North Carolina. Check out the image below an tell me what u would do?

While waiting 4 my fiancee' to book a room 4 us & our 6 year old son, a hooker pops up & ask him if he wants 2 have sex or other sexual services. We walk 2 our room and there are stains on the towels, floor, bed and chairs. The covers had cigarette burns on them as well. The bathroom smelled like urine. The toliet had urine stains all around the bottom & the tub was dirty. On the way to another room, the hooker is still approaching other customers. The second room smelled like a zoo, the carpet was nasty & more cigarette burns & stains. To top it off, in the corner was a smell piece of animal feces. I will never stay at red roof inn! I see why the one on rockside road in bedford ohio closed. They all should go out of business because I see it's not a isolated situation, it's worldwide with them as far as the nasty # rooms!

My daughter and I stayed at this hotel from June 8 to June 14 2011. Upon arrival there were several major problems. There were roach droppings on the food menu in the room, there was gum under the desk, there was unknown particles on the desk chair, and there was mucus on the chair in the room. When I told the manager (Tony) about these problems he replied in several ways including displaying a non caring attitude and demeanor, refused to give me a partial refund, offered to move me to another room and a free room night stay, and guess what... he never gave me the free room night stay. IEN is someone who works at the front desk and he was very rude! One day Housekeeping did not clean my room and I had to request her to clean it. When I requested my room be cleaned IEN responded like I did something wrong. One more important note there is a mouse trap in the laundry room. OH and last but not least when I needed change to wash my clothing in the laundry room I was told that they could not provide change because they did not have any. Please don't be fooled by reviews, sometimes they are inaccurate.

Be Safe and where ever you stay ENJOY!

i worked at a red roof inn and housekeepers are treated like crap. we come in everyday to over 20 rooms, with no linen. we have to wash and fold our own linen. first of all a housekeeper is not suppose to get over 16 rooms. red roof make their own rules. a housekeeper's daughter was at the hospital losing her baby and she had to leave our GM told her she can go to the hospital but if she wasn't back in 30mins. she would be fired, (how cold is that) every hotel starts in downtown chiago start housekeeping at 11-13 dollars an hour, red roof 8.25...we have no union so they do what they want w/housekeeping, the front desk makes more than housekeeping. a lot of us work hard and our rooms are good but they don't care all they care about is money...if we call off for one day due to sickness and we have a doctors notice that is still no good we will get a write up, you or your family can't get sick working for the red roof in cause you will be fired.that is why i quit and every week they r looseing housekeepers. there is so much to tell but they have no one to talk to, can someone tell me what they can do?

We stay at the Red Roof Inn on Ackerman Road in Columbus on February 26, 2011. When we arrived the office was locked and there was no one working the front desk. When a clerk arrived there were guests lined up with complaints. I was given the keys to our room and when step into the room was shocked...the bedsheets were on the floor the trash cans had been dumped in the middle on the room and the room smelled terrible. We had to wait 30 minutes for a cleaning crew to clean the room. We had made dinner reservations and was unable to eat dinner before the concert due the the time it took to check into the room. BAD SERVICES and TERRIBLE ROOMS! Never AGAIN!

we stayed at this red roof inn and its ridiculous. when you walk in theres these two noisy ghetto people that live there they are rude and obnoxious they have no lives. they sit in the lobby from 7 am til 9 pm being loud and swearing in front of guest and to make it so bad the women who is always here shes not even a guest she brings her 3 children up here they beg 4 food because there here for 15 hrs out the day. that mother needs to get it together and management needs to do something about this.

Stayed at the Ft. Myers - Red roof inn...front desk lied about check in time - stated 2pm on website - I arrived at 2:15pm and they said it was 3pm. Front desk was ignorant & rude.

Went to room - fridge door fell off - moved to a second room and the bathroom door was kicked inn...No maid service on the second day and compalined to front desk and was told no manager was available.

Hotel was filthy - even outdoor rooms were left ajar so hoboes could get in and sleep. DO NOT STAY AT RED ROOF INNS - ### service

I experienced a terrible stay here a while back. I had to chastise the manager that the guest --ME-- is the boss not him especially at a paltry $20.00 an hour. I changed hotels and received an apology from the corporate headquarters and a useless pass for a free night. Useless because I plan to actively avoid Red Roof Inns throughout the country from now on.

It is the maids responsibility to clean the rooms not the guests. The manager and staff have to learn this lesson. I will never stay at one of these hotels again, no matter where it is.

Housekeeper stole my laptop out of my room. I called manger of the location & he assured me that his employees do not steal. Well, I filed a police report with the Maryland Heights Police Dept. Upon their investigating, the housekeeper confessed to taking the laptop out of my room & she said that she got scared & threw it in a dumpster. Needless to say, my laptop was never recovered. I called the manager to inform him of the situation & he asked me not to call corporate; he would take care of it. Well, I called corporate anyway because I felt that request was a bit unusual. They ultimately reimbursed me for my laptop but I lost a ton of info & pics that the check they sent can not buy.:-(

I stayed at the Jessup Maryland Red Roof Inn March 27, 2010.

The room had these bugs in them, and when I called the office they came out to see the bugs. They tried to tell me they were "normal maryland bugs" that they couldn't stop getting into the room. The manager was willing to change the room, but the room he put us in had urine on the floor in the bathroom. Because it was late at night there was no house keeping, and by the next day they still didn't clean the room. We asked for a refund, but they wouldn't give it. We said we rather stay at another place, but they said the card was charged and because they were willing to give us a new room that we had to stay.
The new room had NO HEAT and smelled so bad they gave us a spray bottle to use.
We refused to stay, and the front desk lady became so nasty she insulted me and my boyfriend with slurs and threats. We left, and rent at another Hotel and when we called to complain they said they had no history of us staying there and deny all claims BUT they charged us 89.00 for the night.
I advise people to STAY AWAY from there. I wish I read these complaints before i booked there. I still have not had my money refunded.