Red Roof Inn
Reviews and Complaints

we booked a room in Evergreen AL.

the property has just changed hands from Quality Inn to Red Roof. This fact and the following was not disclosed to us before we booked a non-cancellable reservation.

The facility is undergoing complete renovation.

Only a few rooms are finished or partially finished.

Our room was only partially completed.

There was no "Red Roof Inn" sign, making the building very hard to find.

Upon arrival, it does not look like a hotel but a construction site.

We checked in very late.

The new owners were apologetic about the conditions.

The next morning a crane arrived to take down the Quality Inn sign,

operating just outside our room about 7AM.

Spent the night there on March 8th, paid 200 dollars for a room that was filthy, the bathtub and bathroom wall was peeling and filthy. Our feet turned black just walking across the floor. There was no coffee maker, hair dryer, bath mat, kleenex, hangers, or lining for the ice machine. The lighting was bad and the lock on the door didn't work. We had already paid for the room and it was late when we got there so we put up with it, but got out of there very early in the morning. Been to many Red Roof Inns and it was the very worst and most expensive, if it had been my first time in one I would never go to another, and I would advise my friends not to use it either. on a scale from 1 to 10 I would give it a -50.

I booked a room at the red roof inn on 2/11/2022 to 2/13/2022. After arriving there, my grand daughter, Jahneishia Hobbs, had to use the rest room and there was a young man that told him she is a student and yet he denied her. As soon as I checked in, I told Jahneishia to go to the room and go ahead and use the bath room.

Tirry Bolden told him that there is no heat in this room. I went to work, Tirry Bolden, send me a text stating that "he not suppose to be in my room only me and Janeishia Hobbs and that he was going to cancel my room."

When I got off work I ask him to put us in another room. He pretend that he could not speak English. He said the maintenance man going to fix it but he never did. I ask him again and he said the maid gonna do it.

I book two adults no children. He replied, three people in my room. I told him that is not true. He replied, I have you on camera with three people in your room and you came in under false pretense. Janeshia Hobbs came to go to her job interview and stayed with her Auntie. He did not give us another room that night. The man that came in the next day gave us a room. The room was #128 and it was filthy. I do have pictures on my phone.

I reserved 2 rooms for January 15, 2022. I asked for one handicap room. When arriving to hotel I asked if rooms could be close together so my friend and I could be near each other. Want me to tell you what they said? No. I know all rooms were not reserved. I'm not sure why they couldn't do it. And because I booked through booking.com, I felt second class.

My friends' room didn't have a working lock (the one you push to the left after deadbolt) and felt unsafe. They did fix it but wouldn't a housekeeper notice it was broken?

The rooms smelled like [censored]. So bad I had to Lysol and perfume them.

No lock on bathroom door.

Men coming and going all through the night, drinking and knocking on doors.

Disgusting and extremely felt unsafe.

Never again, and I will certainly leave a review.

Disappointed.

We have stayed at the Red Roof property in Asheville, NC for 8 weeks. The last week there were a few questions about price. The manager, Donna and clerk, Penny treated us with disrespect and then banned us from the property. The reason given was that I files s complaint about the poor customer service. This is beyond wrong.

Bait and Switch?
I booked a room at the Red Roof in Statesville, NC, a superior smoke free king for a total charge of $71.23 on the ground floor, even called in the afternoon to let them know we'd be in around 6.
On arrival, the room wasn't available and we had to settle for a double bed deluxe at a cost of $89.39, a big difference of $18.16, which really affected our bottom line for travel! After driving nearly 10 hours of driving, I felt we had no choice and were forced to pay the higher rate.
Being a long standing rewards member, I am thoroughly disgusted, and will rethink staying at Red Roof in the future. We used a difference motel chain on the way home!
I am also filing a complaint with the corporate office in Hilliard, Oh as well as the BBB.
I am requesting a refund for the price difference of $18.16!
Roy Schultz

I stay at the red roof inn in Akron Ohio on November 27 for 1 night, got bitten by bed bugs stayed in room 101, I told the person at the front desk and also showed her pictures of the bites I thing I should be refunded for room, this bites burn and itch like hell,

Red roof disgusts me how they treat good paying customers and even worse a single mom the day before thanksgiving. I will be filing a formal complaint with the Better Business Bureau as well as a legal complaint depending on how much of my stuff is broken and/or missing. Discrimination is illegal and just because you may have had issues in the past with people doesn't mean I am the same. Refusing my money for a room extension and then tossing my stuff while I'm at work is disgusting. I even extended online and you abused your power by going and removing my personal belongings. My 65 year old mother going to get my things before they are stolen or the food expires makes me sick you people have no human decency and should be ashamed of yourselves. Now you owe me for the inconvenience and anything else that got broken or is missing. People that take advantage of the less fortunate are sad beings and have no right doing so.

My husband and I were traveling to NY and stopped in Bellmawr, NJ around dinner time. My husband is a veteran and disabled. Once he was registered, the clerk informed him to park on side of building. He stated he had a handicap tag which she replied you can't park there, go around the side.
This is totally unacceptable . I plan to let our veteran groups know this is how disabled veterans are treated at your establishment.
We stayed there 21 Nov 2021
We won't be staying at any again that is for sure. If you can't park in handicapped spot then there should not be any to begin with
Sincerely
Sharon Klenotiz

We spent Wednesday the the 3rd of November 2021 at Red Roof inn in Goodlettsville Tn. 37072. We rented two rooms #126 and #128. The bathrooms were not very clean and we smelt sewage and thought running water in the tubs would help and just closed the door, in the middle of the night was awakened to the sound of gurgling and black stuff coming up out of the drain. We got up in the morning and left. When we informed the front desk all that was said was they hadn't heard about it before and wrote it down .No sorry for your inconvenience or anything. On top of that we left a water pic on the sink and when we called to see if it was turned in they said it was not found. I feel we should have been offered some kind of refund or something,

We checked in to the Red Roof Inn, Columbia, Mo. on Oct. 26th through the 30th. I booked on the phone and received permission to bring 2 small dogs weighing 20 pound each with me. I have a receipt in my email to verify that.
When checking in on the 26th we told the clerk at the check in desk we do not want housekeeping because we would not be there during the day. Evidently she did not make a note of that, they did open our door and 1 of our pets run out and is lost. I have never been so very upset and heartbroken. We have had our German Spitz for 13 yrs. He is now 14 and has chronic bronchitis and is on medicine for this. It is cold, rainy and he is use living in the house. We have done everything possible to find him at no luck.
There was no card to put in the door saying no housekeeping in our room so we figured since we told them we did not want it, it would be fine.
I haven't given up hope that we will find our Scruffy but our chances are slim. He may of got hit on the highway by now. I have more to say about this, my number is [protected]

Im so upset been coming here for almost 3 times room service has walked in on me naked for no apparent reason if its not my check out day you should not use your key and open the door to ask if I need toilet paper at 8 am if checkout is at 11am last friday I come out the bathroom with only a shirt on and the owner and 2 men are standing in the middle of the floor I ask is this just what the [censored] yall do he said I knocked 3 times u said nothing mind u im coming out of the shower this morning the same thing I will give dates when somebody give me a call because I want to put in a request for video on those dates because I know I wont get a complimentary stay and corporate is not going to do anything I told him I was calling and he told me go ahead

I stayed at red roof in midtown Phoenix for one night. I have been a loyal red roof inn customer for awhile now, with many stays and no issues. However, this stay was an absolute nightmare. The quality of this hotel was a solid zero with several health Code violations. The ceiling had black mold, a syringe cap was in a filthy vent, the refrigerator leaked all over the floor soaking everything, the towel left was dirty, the pillows bumpy and janky, the room smelled of cigarettes and there were bugs. This property wasn't cleaned nor was it kept, there was dust and dirt all over the place and the shower was absolutely disgusting. I didn't dare use it. No amenities were left, and overall my concern is the actual health violation this place serves. The front desk took 20min to check in each person, (not exaggerating) & ignored all concerns about the room and property. This location needs to be remodeled!

Oct. 15 - 17, 2021 - We have been to Red Roof Inn's before b/c we have a dog that travels with us and love that it's a pet friendly motel. This is the absolute worst one we have been to and will not return. Cierra checked us in and was not only unfriendly, she was downright rude! I asked if we could be on an outside part of a building and she just said "no." No reason, I think she realized I was not happy and finally said everything is already booked. Walking the dog throughout our trip we could clearly see there were at least 2 other rooms that people had checked out of, but were not cleaned and weren't used the days we were there. There was only 1 roll of toilet tissue in the bathroom for 3 nights. Went to the office and asked for a couple more, Cierra gave me 1 roll. I asked for another one and she walked away. I have never experienced such RUDE customer service. Had to go to front desk every day to get more toilet tissue. Also, the garbage cans were full/overflowing when we arrived at check in and were never emptied the 3 nights we were there (photos below). On our way out, there were 3 people in the front office talking and laughing, perhaps someone could have emptied a trash can eh?
One of the double beds was so worn, it was sunken way in in the middle. Wish I had taken a photo of that, but didn't. One of us slept in that bed the first night and woke up with back pain. That same morning, we asked to be moved or replace the mattress and let them know we would be out for the day to please call us and let us know what the outcome was. Received no phone call. Called the office AGAIN while we were out with family for my BIRTHDAY very late in the afternoon, spoke with someone on the late shift and asked to speak with a manager. No manager there, asked them to have a manager call me, which again, no return phone call. We had to cut our plans short that day and returned early from our outing with family to make sure the mattress was taken care of or we were checking out. We went into the room and could see it had been switched out thankfully. One more thing...the heating and air control panel instructions was completely worn off. Could not read which was hot/cold. We had to mess around with it forever to try and get air first and then it turned cold and we needed heat. This hotel experience was upsetting and was an absolute nightmare!

The rooms, furniture, towels, mattress, equipment, etc. need to be updated to say the least. I will not return to this Red Roof Inn again...if I even return to another Red Roof Inn in the future at all! And get rid of Cierra!