Red Roof Inn
Reviews and Complaints

Good morning, I'm writing to inform the highly unkind treatment of discrimination from the General Manager at a local Red Roof Inn. The location is Durham, NC on North Pointe Dr. The manager Dawn I believe her name is refused to let I and my mother book a room. My sister is a duke patient and that is the designated hotel for duke patients. The manager stated that my mother kept complaining and refused to book us a room. I believe her actions were inappropriate.

[protected] Denise Womack
[protected]@yahoo.com

There is a manager named Debbie Turner while I was staying there she notified me of late fees not being able to be waived so I said fine, and paid it with no complaints. Than my neighbor who I will leave anonymous for now notified me she didn't have enough money and said the manager at the front desk, Debbie, would purchase food stamps off her card and pay for her room and waive late fees. Normally, I do not complain, but I do feel this is not only illegal, but unfair to guests that pay there hard earned money. This needs to be looked into and reflects bad on your management team. If this is not resolved I will take this matter to the Better Business Bureau.

My daughter is moving from NC to Tucson next week to go to school. Like a good dad I reserved 4 consecutive nights and prepaid for the $5 discount. We were just informed that needs a new transmission and so that delays the trip 2DAYS. They (the hotels and the corporate office) when asked if I could bump the reservations up 2 days or give me some sort of help basically said "SCREW YOU"! I told them about our 20 years of loyalty and their answer was I'm Sorry". This has now cost us $200 plus the transmission. I am pleading for anyone and everyone to boycott this chain. My family and friends definetely are. Thank You!

My husband and I stayed at the Red Roof Inn in London, KY on 8/14/2019. The room was very neat and clean. However sometime during the night the air conditioning quit. We woke up at 4AM to a room that was stuffy and warm. Also without air we could hear every sound being made in the inn. Upon check out was requested to speak with the manager but he wasn't coming in until after we were leaving. The woman, Lori, at the desk was of no help at all. There was never a "I'm so sorry or what can I do to help". She said absolutely nothing. I called Roger Patel, the manager, later in the day to conplain. He stated that he had discount our room by $15 and that was all he could do. He stated that we should have contacted the front desk at 4am and they would have moved us. Not very convenient for us. I just feel that this was not enough conpensation for what happened and the lack of customer service by the front desk. I feel I should have had a full refund for our night's stay. Our bill was $79.32 discounted to $62.79.

Pamela Vernetti
116 Kaelyn Ln.
Port St. Joe, FL 32456
[protected]

I had a very bad experience. I had stopped in Auburn to have dinner with some friends before traveling on to Valparaiso to visit mother in law. I went to hotel after dinner to rest up after 4 hour trip. I was asked if I preferred a certain floor. I told her I would like to be where it would be quiet so I could get some rest. She gives me a room right by the exit door. so most of the night the door was slamming. I did not complain at that time. the next morning, I went to take a shower and was getting ready to dry my hair. I picked up hair dryer, turned it on it started making noises, turned all red and quit working. I called the front desk to ask if they might have one I could use. Cassandra said I don't have any rooms that you could use one. I asked do you have one that I could use? She said they are attached to wall. I don't know what to tell you. OK then. I left with my hair wet. I made a call to Red Roof Inn when I got to my car. The person I talked to didn't even know they had a location in Auburn. She asked me about my complaint. I told her and she said just wait a hot minute I will connect you to another department. I waited on line for 20 minutes. Needless to say by that time I was furious with Ref Roofs customer service. I hung up called back and same person answered, stated she had not talked to me before and proceeded to put me on hold again. I waited 10 minutes and hung up. This was my first stay at Red Roof and MY LAST.

We stopped at Red Roof in Statesville NC. The room was filthy... the ceiling was peeling off and the wall above the bed was a layer of dust webs and dust..The lamp shades were the same. There was an envelope for a rip with writing all over the back with rm #'s and how many towels they needed as if it was someones scratch papers... Water bottle caps under nite stand from previous patrons...

I was staying at Hometown Suites in Puyallup, WA waiting for my house to close. I stayed in a room with 2 beds, which I booked. I was told I needed to move rooms on Sunday May 19th. We moved rooms and left the hotel to do errands. When we got back to the new room my grandson heard water running of some sort. We opened the bathroom door and the toilet had overflowed and there was water all over the floor and going in to the kitchen. We had not used the bathroom when we checked in to that room yet so it was left that way for some time. My grandson went to the lobby to find someone to help and was given a plunger and told there was no one there to help. He couldn't get the toilet fixed. Later we found an after hours number on the wall and called it. The man gave my grandson towels and told him he could clean the floor with the towels, so I was made to clean up someone else's toilet water and fix our own toilet to a room we just moved to earlier that day where we didn't even use the toilet yet. The maintenance person or manager (whoever that was at the hotel in a room) who gave us towels and told us to clean to water told us not to flush the toilet and gave my grandson a key to a room on the 3rd floor and said if we needed to use the bathroom, to use the storage room bathroom on the 3rd floor. So in the night I'm supposed to go to the 3rd floor storage room to use the bathroom. I am 79 years old and have cancer. I use the restroom several times during the night and early morning. I cannot make a trek to the 3rd floor storage to use the bathroom all night long. There was broken glass all over the floor in that storage room that looked like someone punched the window out of it and the room and bathroom in there was filthy. We were told there was no rooms left so we couldn't have a different one and told to stay in the one with the broken toilet all night with toilet water all over the bathroom and kitchen floor. It was disgusting. I have spent over a month trying to get reimbursement for that night. I shouldn't have had to pay for a room with a broken toilet, and to do my own housekeeping and maintenence to fix the toilet we never broke or used. Expedia told me that Travis the manager there denied this ever happened so I couldn't get reimbursed. Travis at the hotel only answered our calls once and said Expedia never contacted him but Expedia said they did, and that he denied it happened. At this point with all of this frustration trying to get reimbursed for 1 night, I am now seeking reimbursement for all of the nights I was there. It shouldn't be this tedious and difficult to get resolution for 1 night! The toilet was broken, we were given a plunger and told there was no one to help us, the man at the hotel who we thought would help, only gave us towels and a key to a filthy room with glass all over the floor and a broken window (liability waiting to happen). Travis doesn't return any of my phone calls and Expedia says he denied this happened. If you ask me, it sounds like this hotel needs a new manager and employees that know what liabilities are, guest safety and what services are to be rendered when someone pays for something. A working toilet in a room someone paid for should be included with the room amenities, or is it not for this hotel?

I called the 800 number listed for Customer Relations 1-800-733-7663, was on 'call back' for some time. When I did receive the call back to let her know my problem, she said she was transferring me to Guest Relations, then hung up.
I went to website and Guest Relations is listed as the number above.
BAD SERVICE

My original issue took place on Saturday, 07/13/19. We arrived at RR Waco, Tx around 10p.m. I was told my room was 211, I informed the clerk that I cannot walk up stairs, she said we are all sold out. Now, I parked in the handicap parking, room 102 was empty. How do I know? The curtains were opened. She said there was nothing that can be done. Then she made a phone call and I was offered a king size bed. My reservation was made for 2 beds for obvious reasons, I NEEDED 2 beds.
I made the reservations thru Customer Service since your website was down. The agent had booked the ADA room for Wednesday 07/10/2019, I paid for this one, with no problem. My 2nd room booked was to be for that Sat, same accommodations, to be paid with points.
I called guest relations and spoke with someone who said they would get back with me. Now I check my bank and I have been charged for Sat 07/13/19 $114.41.
I NEED this put back into my account TODAY! AND I expect my points to be reimbursed along with the money I had to spend at the hotel that did have downstairs room.
This is truly unacceptable.