Spur
Reviews and Complaints

May the ladies who face paint the kids please be a bit more kind to our kids/siblings. You cannot tell a kid who is happy to be at Spur to celebrate their birthday, who has been anticipating for a face paint that "Awume" (just wait - in Zulu), that is extremely rude, even if there are a lot of kids and/or they are tired, they should politely ask the kid/s to wait for 30 minutes or so, then they'll paint them. 2 hours after we have arrived my little brother still struggled to get his face painted, he had to endure that harsh comment on his birthday, they only painted him when I went there and they acted as if they are now kind. It was two ladies did not get their names but they were working between 14h00 and 16h00 on March 25th, 2024.

On your website I found a special regarding Wednesday Specials.

I therefore decided to take up this offer on Wednesday 7 February 2023.

On my visit to the Spur in the Mooi River Mall on Wednesday the 7th of February I was informed that that information is old and irrelevant.

I specifically took my daughter and her 2 children to enjoy the special.

I’m disappointed.

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[protected]@spur.co.za

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Good day,

I want to sent this mail to say the best spur in the country is silver lynx in Klerksdorp.

My wife and I went there on the 22/11/2023 for our anniversary and we got the best food and service in our lives at n restaurant ever.

Nita and her team of excellent managers and waiters well done on everything and I will go back there any time.

You are the best.

Visiting Alabama Spur at Mimosa Mall BFN yesterday afternoon at around 2 pm my lady friend (Heila Nicolaisen) found a thorn (Duiwelsdoring - Devils thorn) in her spinach - unfortunately it was in her mouth when she found out. We ordered 2 Senior specials, her's with vegetables.

We called for the manager and he apologised for the thorn and offered not to charge us for the veg which he didn't (as this was all that he could do he said.).

As we do regular business at the mall and then eat at Spur afterwards we find this unacceptable for obvious reasons. She wanted veg with her meal which she didn't finnish.

We eat almost daily at Spurs such as as Silver Chief Spur and also Burning Spear and order as well.

Heila is the owner of a guest house in Universitas and a corporate apartment in WestdeneI suggest that you do something about it as she talks a lot and I have told her that I'm sure that Spur will make a plan.

Good day,

Please assist with clarifying why my spur vouchers just disappeared. I tried claiming them several times and I was told they were declining and now they just not here anymore. This bad service, when I contacted customer care I was told to sign out and sign in again the matter will be resolved but still nothing was resolved. When I informed them that the issue is still persisting they never replied. That was on the 27th of August. I had 5 or more vouchers that were unclaimed and they just disappeared and they didn’t even expire, somehow they just deleted my card with it rewards yet kept my profile

We were 4 friends today taking an outing to Hermanus from Kleinmond Date 08/20/2023

We we only asked by a waiter for drinks after 30 minutes When our order arrived half of the order was incorrect After some time passed we received the correct order Had to ask then for classes and Ice

Waited a long time for main meal to arrive

2 of my friends ordered dessert witch was once again incorrect They ordered Waffels with cream Received ice cream

Waited a long time for bill We were seated at table 34 However we had to call on managerseveral times as waiter could not be found

This to me is unacceptable

This is the standards you serve chips now as you can see not what we used to very very oily and pls look at the standard of onions

Thats the oil on the plate as you can. Seee... This is what we received

This is our bill I still tip the waiter and left it at reception even thou he didn't deserve it but again I work in the hospitality industry so I know but yah not small change

As you can clearly see the standards of your food going out to the customer very very disheartened

Not a happy customer at all

To whom it may concern

I am writing to your department to inform you about the worsted service we received as a family at the spur in promenade taking them out to celebrate women day as a family to our dissapointed I totally understand its was busy but dropping the standards of food going out to customers is unexceptable

I took pics of everything

So here goes what happen at thhe promenade spur and I will explain in detail what happen

We we in the queue on the waiting list that I understand was full busy which I didnt mind bcs I know I have work in the hospitality industry and I know the procedure

We then got seated

20 min later we got attended to no acknowledge from the waiter again I am not being unreasonable I know he was most likely in the weeds bcs of the pack resturant but waiting that long is not right

20min when pass the waiter finally came to came took our order I specifically ask him for the drinks to be served before the meals arrived 30min when pass still waiting

We waited about 45min for our food to arrived which I understand the restaurant was fully pack

Now only to received 2 of our meals out of the 3 meals which was dbl cheese burger and full cheddarmelt chicken schnitzel no cutlery to eat the food

15min pass and still no cutlery now after asking the manager about the meal that we still waiting on which was a originally spur beef burger

Still no cutlery the waiter pass us I stop him to ask for cutlery he did not acknowledge us at all didn't even notice we dont have cutlery nor that there was a meal missing he never came back with the cutlery the manager which I ask came with it by now the food was cold I ate bcs I was hungry

25min has pass no drinks came I stop the waiter again to ask for our drinks he then told me I said he must bring the drinks after our meals which I correct him he then wanted to argue with me saying thats not what I said I told him specifically I told you we need our drinks before the meal arrived the way he address me was very rude and very unprofessional by now I was so upset I didnt wanted to spoil my family day at all by this dissapointed service we all just received

Secondly I want to raised this point I took the pics of how the chips came out very very oily and it was horrible we end up not eating the chips at all onions rings was also as bad very well fried I mean over fried not what we used to

The plate where the chips and onion rings where I ordered a small chips and onions rings with order and the oil was all over the plate this is not spur standards I ordered extra bcs I know the standards of spur chips and onions rings but this iwas disgusting and unexpectable

This was by far the worsted service I received and the food not up to spur standards I have taken a pic of the bill aswell and it's no small change

Now I know you would ask why didnt u call a manager the manager was so busy running arround doing the waiters jobs r the white male manager at the promemade spur was so many times at our table clearing bringing our cutlery bringing what the waiter should have brought us and not once where the waiter there to check up

We. Only saw him 4times

When he took our order

When he came with the food and the drinks and then the bill

Thats it

Even the white male manager at once stage pass our table and look at the other female manager just shook his head

And I knew exactly what that means bcs I work in the hospitality industry but this by far is unacceptable I dont even have words to decribe how dissapointed I was at our experience in promenade spur today we normally go to goodwood tomahawk spur and we always rave about it bcs today bcs of the strike we didnt wanne to take a chance to be on the road thats side. So decided to go to promenade which now leaded me to sent this email to your department

I can be reach on [protected]

I look forward to hear from you in regards with this matter

Tess

Me and my wife decided to take her great grand mother out to the particular Spur also we fo there on a regular basis because the love my daughter of 3 have for the jumping castle that it is there the evening was successfull and my wife accompanied her gran to the loo and my daughter went with as had to finnish up a few emails aswell being involved in the Mackdonalds business myself including his son and myself having a relationship with them for the pass fhe 30 years + and our credibility speaks for himself his name is Edward Cornelissen and mine is Rudi Cornelissen being a ambassador for the company almost 18 years having that mentioned me also personally running a few Debonairs Pizzas in Western Cape and the reason I am mentioning it is because I understand the responsibility and function of brands also I know that image relationship relation and customer service being vitals points in any business in also mantainning guidelines that is given in respect of fhe brand going on we left i discovered I misplaced it in or left it in the loo as what I thought conspired went back security we can collect UT the following day as he is not allowed to let us back in I understood told us he will collect it and leave it at security desk for me to collect the following day we did but the manager told me nobody left anything and also we file a case wich we did and that is where left allowing the SAPS to sort it out as we were the only customers in the mall also mentioning that when we left it was lock up doors was closed and the only people we could see was staff leaving and cleaning services doing the rounds also we went back to the same Spur and I also did some digging asking the manager if somebody perhaps left ot there he said we the only customers to leave but he will go check camera quickly wich he did after his return he told he can see that I left with both and I said ok I will inform headoffice and he the gut upset asking why I want to contact him and I thought what are you getting angried about he said he will also tell the team leader 1 to call me he did and he told me the same story on 3 rd day but he said whenever I'm around and there is no rush he will save the file or part of fhe camera footage and when I return he be happy to show it I just need to ask for him about two after my grandma was still saddened buy what had conspired as she wanted a phone as she wanted to keep in contact with her grand children also children and that was the phone brand new that we took photos of fhe event obviously giving it to her as our gift also me setting it up but that quickly changed also she is still heard broken by that day up to day SAPS they will close it as Center Management tokf them footage was deleted and fhe case will reopen upon new leads and evidence and it took 3 weeks then I decided to get off a cybersecurity team in Claremont that deals with tracking phones and other services they said they would assist but they will charge me R3000 for the complete service wich I didn't worry as there was photos on off the night that is of centimetel value also what we wanted to post on our family tree group all avenues was dead and the cyber guys there trying there best but there no leads i also consultant our family attorney and he gave us advice and it he said that mall or security company needs to be held responsible and all fhey need to do is check wich person had come in after me in the toilets as I thought that is what happened but thinking back I and I remember after the craziness of that evening why would I have the one 1 and not the other 1 didn't make sence I got a unexpected call from the security or cyber team telling me who email is and was registered on the phone I my grands also ask how old it I said fairly new as I just set it up that day wich they said it don't make sence also I ask why the said when they did there digging and diagnostic search there was a block contact on there I said howbis that posible that is when they ask me to I know a fadielah Jeffta I said no they said that's the block contact I was left in dismay they also mentioned she is a spur manager work for that branch but she has a daughter working there by the name Ageelah Jeffta they tried to contact but she not answering I was totally shock and thought woow they called that branch amd said there no Faadiela Jeffta working there but a Ageelah Jeffta and that is also the daughter of fadielah jeffta working there as a waiter case closed they also mentioned that on the account and vodacom app purchases has been mayd online for Spur Vouchers 1 of R500 another one of R300 3rd attempt but it was not approved as there was limit also a Game voucher of R1000 and vouchers for cosmetics of another R1000 and we have recept of it I was left in dismay I spoke to my attorney he mayd mention that we should pu list a article and I need to speak to fhe owner the same guy according to my knowledge has muizenberg branch as well I called after him dugging and diving and I left a message at the muizenberg branch after a manager the blueroute mall told me his always there but comes in 1 a month to that particular store I'm totally ashamed the blueroute mall has lied to me including team leader 1 I could see the day I approached him he faced turned red and said the footage is accidentally gone but he said I don't have to rush he will save it and whenever I'm that side again I can just pop in condracticting what he have said muizenber or the franchisee again mentioned there is alot of legal technicalities my foot man I won't be surprised and if he is the owner of that branch aswell it makes clear sence beche don't call back you have to first tell senior what it about then only he can assist I seriously don't I arrest my case and now I can see why the staff at blueroute doing these things including the waiter because the franchisee is instilling it I never thought this happen and they mentioned the technology have a funny way of espousing certain things even if you factory reset a device wipe it clean there always traces left behind like the 1 and sync better known synchronization always do that that's why when you purchase a second device they explaine even if you wipe when you log in to Facebook a second or 3rd name appear off fhe previous owner they said that is the easiest way to explain it and that is only conclusion why would a person ne be block on a account that none of us know also on the map when you press to work it takes youbstraight to the particular Spur as a work adress including alot of other information and whatever they throw it away or destroy they have all the areas where that phone is moving including retreat steenberg areas wich close by including Goodwood where the mum is residing being amanager somewhere at another spur totally dissatisfied and disappointed in my 20 being and the franchise industry I never saw such a thing it total disgrace and the put spur name in alot off turmoil amd disgrace the other owner also mayd mention that a Chris Pienaar will be in contact he never did unto this day and Ageelah Jeffta is still working there Faadiela obviously being the mum and its clear the daughter block the mum and if I should submit all the details to the defective should I not get a response from who ever as I don't be held or put anyone in jail as they have complete proof that the daughter mother link and alot other evidence that Ageelah was the kne how else we have pictures of her her mum including mums boyfriend I will work with who ever as being abrand ambassador I know that it will fhe company in vulnerable position if such a story should be published also after submitting Ageelah Jeffta will definitely be arrested for theft also the purchases she mayd also all tracing ip information to mention a few well done to cyberguys for there food job as I would off never knew or though it would be proud to light credibility speaks for its self and I don't hold Spur Corp responsible but that work ethick and behavior totally unexceptable in all regards regardless of ehat way you look at it fhe event tookplace on 19 April 2023 it took a time but it wasn't easy as all avenues including camera footage was destroyed.

I'm willting to settle and not continue because nothing will bring back

what we have lost also I will give all relevant parties a change

Yours sincere Rudi Cornelissen

[protected]

Booked a table for about 15 people.
Got there and the lady infront was not aware of the booming!
Sat down and due the time we ordered to go.
Got several slices of brown toast when white was requested.
Bread was soft as though it had never been in the toasted.
Chips so dark and oily, taste like it was placed on old oil!
Eggs not well done as requested.
Mushrooms black to the crisp.
2x unreal breakfast with extra mushrooms.
2x trailer Brazer
2x extra onion rings
ALL meals chips were disgusting
Toast not toasted
Eggs now as requested
Onion rings soft like it was dipped into the oil for a second and not fried !
Mushrooms absolutely disgusting
So disappointed by this poor service !

We were at Spur (Rodeo) claremont on Sunday evening 09 July. I just need to mention the place was not full at all. The waiter came and took our order and retained with half order and the rest took about a half hour to come again. Forgetting drinks and what was ordered. We thought we would write down our dessert order which even then was wrong. We had so many people come to our table to try and sort the order. The assistant manager Yumna I think even tried. The manager Sino eventually came to our table clearly drunk as he almost stumbled while walking. I am pretty disgusting that the manager was allowed to be working intoxicated, this too at a HALAAL restaurant. They took down our numbers but we have had no communication yet.. the tables besides us also complained about their orders and the manager.

I was with my child at spur mall of the south as it was her birthday on the 8th of July 2023.

The waitress who took our oder send another waitress to serve us after taking our order & the kiddies meal that we ordered was for R99.00 was supposed to come with an Ice cream and a party pack and the waiter refused to bring the ice cream and said she gave the child ice cream for her birthday and we were not given a party pack as it is on the menu.

Today, 20 May 2023 at Overport Spur my 6yr old child was physically attacked by the care giver Nonto Magwaza. Because he was being a bit mischievous, instead of taking him out of the okay area or reporting it to the parent, she decided to take a 1m sponge obstacle and pin him down onto the ground covering his head. And she called other children to jump onto him. My wife, my mother and myself witnessed the entire incident and I had to knock on the glass window to get her attention to back off him. Video footage in the play area would have also picked up the scene. The manager thereafter removed her from that area and spoke with me regarding the way forward. All he could say is that they will discipline her but unfortunately can't let me know of the outcome. This is criminal behavior on the part of that lady and she should be removed.

We visited Golden Nugget Spur in Bloemfontein, The service was extremely bad and the steak was the worst I have ever received. Neither the drinks or the food was not prepared as we have asked for. I will never visit that Spur again even if it is the one and only restaurant open in Bloemfontein. I will also recommend this Spur branch to no body as it will be a total waste of their money. The manager of the Spur was totally aware of the situation and tried to apologize but an apology is not what is required. No one should even consider keeping a shop open and try to get customers

18th Feb 2023, 2 girls were inappropriately touched by another child. The childminder/s were oblivious or chose to overlook, the over-crowded room, the unruly behaviour of children shouting, pushing and shoving and the incident. Young children were in the small space with older children. Footage was viewed and noted of the behaviour but the manager did nothing about it until he was told by a parent to remove the culprit.

What a bad management/leadership I've seen at Arapaho Spur in Menlyn mall in Pretoria. Had swapped food by mistake from a waiter there, but she immediately apologized and brought the correct food to my table. Problem started when some of their manager called Musa saw the incident and came to our table. He couldn't at least take his worker and talk about the incident privately. Instead, he immediately shouted at the waiter in front of the customers. Worst part, I was there with my 2 toddler daughters and they were quite left scared. The poor management at that restaurant is so poor. The waiters there work with no peace and always scared because they could face suspension or maybe worse than that. But I don't want to lie, I got a good hospitality from a waiter but bad treatment from management

Pine Ridge Branch

Hi

I wanted to lodge a complaint against the manager Michael and his pathetic customer services

Initially when I came to Spur I wanted them to substitute the bacon for chicken fillet. The manager advised that they do substitions and I would need to pay for the extra cost per plate. I agreed.

Upon receiving the two plates with chicken I found that there was little strips. I enquired from the wait or and she advised they took one fillet and cut it in half. I obviously was not happy as I paid extra for each plate to have the fillet.

The manager than said that is the size if the fillet on each plate. He than went to the kitchen and came back to say they made and error and gave kiddies portion strips.

His initial reaction to the complaint was concerning and unethical I attached the photos for further reference.

He than asked me if he could bring additional fillet that's only because of asking for the area manager contact details, which he said he needed permission to give me details. He has no customer service and all this was in full view of other customers. I am escalating this with the hope of being resolved or I will be posting this on social media and exposing Spur for divided portions of fillet but charging for a portion fillet, then when they are caught out saying its an error it was a kiddies portion.

This treatment goes against the companies mission statement Bringing people together over great food.

I have attached a picture for your perusal

Kind Regards

Mrs Naidoo

Hi

My Husband and I took our kids to Lone Wolf Spur in Rand Park Ridge on Tuesday, 17th Jan 2023.

My husband ordered the promo half chicken with a roll, the roll came and the inside was frozen so we sent it back, he started eating without the roll and 15 mins later another roll was brought and again it was frozen on the inside, our waitress Thobeka then called the Manager and Thobile and by then he didnt feel like eating anymore, so Thobeka then made a cheesy garlic roll as a take-away for him. Later that evening he wanted to eat the rest of his chicken with the garlic roll and again it was frozen inside and the outside was crunchy (it was disgusting)!

Attached is a pic of the 1st roll

This is not the 1st time, everytime we order a meal with a roll we have a bad experience.

It is just ridiculous! We have actually decided not to go to Lone Wolf Spur anymore

I would like feedback

Regards

Shameema

I was at Alabama Spur at brandwag on the 19th of December with my family for a birthday we were welcomed by one manager and a waitress, the manager was tall and friendly, we sat down and before we were given menus the manager introduced us to our waitress and instructed us that we must tip her 10 percent I felt very intimidated cz I always eat at Spur and I have never been told how to tip although it's not a problem 2 tip cz I always do but dis time I felt very intimidated by the manager because I dnt understand y should he remind me about a tip before even getting any service other than that the food was great

I went to to Spur Waterfront in Cape Town on the 22 December 2022 at about after 5pm. I sat at table 12 which is near to the kiddies section as I have 2 kids.

We were 6 at the table and out of that 6, only 1 meal was right.

*my daughter chicken strips tasted and smelled of fish. Manager took it back and apologized as it was fried in fish oil. She then made a new dish but I kept quiet as this one still smelt of fish.

*my sons cheese toasties bread was huge. And then the waiter didn't even know we had already and brought another plait which looked the way its supposed to be cut for a kid. But she obviously took it back as she didn't know who made ours.

*my kids cooldrinks arrived with lemon slices. I am a regular at spur which is in my area and never ever has anyone ever put lemon slices in my kids drinks.

*my order arrived and the burger was raw. It was a double rib burger. And my order was with veg but they brought chips.

*My family members meals both arrived and it was ice cold.

* the attitude in general was horrific. AND THE SPUR WAS SO FULL AND LOUD AND THE KIDS SECTION HAD BIG KIDS RUNNING AND JUMPING AROUND. WHILE THE SPUR LADY JUST WATCHED. THEY WERE DEFINITELY ABOUT 15 OR 16 YEARS OLD.

I took my 80 year old momtoSpur in Graaf Reinette. I ordered drinks, mine was incorrect and they came to say they had no diet cooldrink only coke zero from tap. We ordered food. I POINTED TO THE MENU ITEM. Wings and riblets. This is for my mom. The food came we staerted eating, I called the waiter and said the food looks like a big portionshe needs to make sure it is the one I asked for the wi gs and riblets. We kept eating she then came back and said no it is wings and ribs. I said but it is not what I ordered. She said then she has to take it back. Now after a 10hour drive and my 80yesr old mom already eating she wants to take the food and thenshe must wait ehile we all keep eating? I SAID BUT THIS IS NOT HER MISTAKE IT IS YOURS, SHE STARTED EATING ALREADY. She left.when the bill comes the charge wings and ribs, now wings and riblets. I explained it was their mistake the manager (who said her name was Monessa )comes and says you will pay what you ate. She did not listen to me she just heard the waiter and came to say I will pay the order cause my mom ate it. Even if the order was incorrect which by the way you would not know because there are no image on the menu for wings and riblets, then tough youpay the incorrect order? My 80 year old mom was embarrassed and what was to be a good supper left a bad taste. I worked at Spur when I was young, we never treated people so cold and hard, when the mistake was ours we apologised and fixed the bill. Especially for children and senior citizens, WHAT HAPPENED TO THE SPUR TO HAVE MANAGERS BE SO AROGANT AND COLD TO PEOPLE LIKE MY MOM. My husband was right when he made a commdnt that it is no wonder they are so quiet. It is appalling and I think Moness needs sweious training in customer service and should not work with fragile people at all.