Hair Cuttery

I have been going to this hair cuttery loyally for 4 years now every two weeks and I am very confused about the disrespectful, insulting, and outright rude behavior that I just received this evening from an employee named patricia who goes by pat or patti! she only did my hair once or twice a while back this year or last year when she just started as a new stylist working here. I'm still very confused with what just went on inside of there this evening but I guess she woke up this morning and thought she knew everything about natural hair and told me that the products I use on my hair were too cheap and that they are not professional products and acted as if she was too good to touch my hair unless she used the products she wanted to use on my hair. I kindly explained to pat that the products that she used on my hair dried out my scalp and made it a little itchy. She then replied with a silly response saying that the products don't touch my scalp, but when it's being used when it is clearly being applied to both the scalp and hair when you massage it in so I don't think she really knows what she is talking about because if she did she wouldn't have responding that way. After she shampooed my hair she refused to condition my hair with the conditioner of my choice and told me that she will not condition my hair unless she uses what she wants and told me that she is the professional and I need to take her advice and that it is very insulting for a client to not heed her advice when she is the one who paid a thousand dollars to go to beauty school so she is the professional. She then insulted my intelligence and said that she knows that I probably think that I know what is better for my hair but I don't and she is the professional so she knows. Since she refused to condition my hair I then told her that she can just dry me off then. When we got back to her chair she asked me what do I want done to my hair and I told her that she can just blow dry it out since she was giving me such a hard time, I no longer wanted the roller set. She then refused to blow dry my wet hair until she conditions it with the conditioner of her choice and at that point I had, had enough of her rudeness towards me and I got up out of her chair and headed for the door and the employee delphia had to jump in to get here to shut her mouth. She was going to let me walk out of the hair cuttery with my hair dripping water outside into 50 degree weather. The employee ciera who has done my hair plenty of times was professional enough to offer to go ahead and blow dry my hair for me instead of having me walk outside in the cold air with my hair wet! once again I am very confused about such a bad customer service I experienced this evening especially from a stylist who has only done my hair about twice! she was very full of herself this evening and im not to sure who made her queen of hair cuttery but the way she acted is certainly not the way to show your a professional stylist. She needs to be corrected and humbled immediately or this will be the last time I will go to hair cuttery!