Burger King reviews and complaints 1
View all 4598 complaintsBurger King - tape in my food!
On my 30 minute lunch break I went to Burger King and ordered whopper w/ cheese, fries and sprite combo meal. I returned back to enjoy my lunch and on my third bite into my Whopper I found a piece of tape about an inch long folded in half. I immediately went back to Burger King to show them what I found in my food. The manager Betty Joe Flemmings who also goes by BJ did not seem to be concerned. In fact, very nonchalant. I asked her "why would there be tape in food"? and her response was "I don't know". She never apologized or anything, she only returned my money. I was not satisfied with how she handled the situation so I explained to her I will call her back. When I called her back again she was not empathetic and again gave me a I don't care attitude. I explained to her that she seriously lacked Customer Service Skills and she became argumentative. I asked for her boss and she said she did not have one. She said she was the boss, and owns her workers. I found that very hard to believe especially on how ignorant she sounded while speaking to me. The fourth time I asked for her boss she finally gave me the name and said "fine the Owner's name is Frank Kilian" I have never been treated so rudely before. I could have swallowed the tape and who knows what type of bacteria is on that piece of tape. I also ended up being 10minutes late from my lunch break. I will not eat there again and believe me I am spreading the word in my office where there are 250 employees. This situation was UNBELIEVABLE!
Charlene, have you tried to discuss the matter further with the owner or the Burger King corporate office?
Pablo