KitchenAid

Bought this mixer largely due to the $50 rebate. I submitted all of the info I thought was required prior to the program expiration date. Yesterday, on Feb 29, I received a post card from Kitchenaid in the mail stating that I did not include the UPC code, though there is noting on the box that identifies that particular barcode as the UPC, and the portion of the box/barcode I did submit clearly states "Proof of Purchase." I called the customer service phone number on the postcard and talked to a lady who said that the card was mailed on January 27 and that there was "nothing she could do" to help me because the program had expired. I asked to speak to her supervisor who told me the same thing. There is neither a date nor a post mark on the card I received. From the other complaints I have read online I am inclined to believe this is nothing but a scam but still want to pursue the rebate I believe I am entitled to. Documentation attached.

I had a warranty with kitchen aid for the above mentioned refrigerator under contract # [protected]. It was found that there is a problem with ice dispenser. So the technician visited our house and found that the door of the appliance needs to be replaced due to water leaking into the electronics and corroding the wires in the door system. Hence the door of the appliance needs to be replaced. He placed the order for the part from the factory and informed us that the job will be completed in sometime in the middle of January 2016 (some 6 to 8 weeks later when the new part is received). Suddenly two weeks ago there was a message on our voice mail informing that we will be contacted as the part is not available - something like that which was not very clearly decipherable. As we were to take a trip we decided to check with the company what was happening for the repair of the refrigerator under warranty. To my great surprise and shock I was informed that the part of the appliance is not available, so the warranty money is returned to your credit card. Is this how warranty works? The refrigerator was bought brand new in 2007 and suddenly the parts are not available for the refrigerator? If the parts are not available the whole unit should be replaced as it is under warranty without any further cost to the customer, and what about the inconvenience we are experiencing all this time? What kind of quality appliances are manufactured by the company that the appliances become inoperable within eight years? And no spares are available? I politely request that the company must replace the refrigerator at no cost as the unit failed to operate in such a short time and under warranty. Madhusoodan H. Bhatt e-mail: [protected]@hotmail.Com