KitchenAid review: KDPM604KPS1 1

Schenkles of Mount Vernon, US

Jul 21, 2024 9:49 pm EDT

Review updated: Jul 23, 2024

Featured review

I purchased the top of the line Kitchenaid dishwasher in May 2023. I did not begin paying for it until July of 2023 because the company forgot to bill me for it, so I finally called them to tell them about. So, fast forward to July of 2024, and this dishwasher started leaking. I did not know it was leaking until it was too late and it damaged my brand new cabinets as well as my new flooring and the underpayment under the cabinets. I stopped using it and immediately called to get the unit serviced by a plumber. Plumber came and charged me a visit (which was not cheap) And said there was nothing wrong with it. Dishwasher continued to leak so I called an appliance repair company. Repair man came and checked everything out, aligned the front door, and basically said there was nothing wrong with it. Dishwasher has continued to leak so I called Kitchenaid directly because that’s what the repair man said to do. She set up another repair appointment so the third visit will happen in 2 days. I told her that he said there was nothing more he could do, but she said that was not written in his notes, so he will come in 2 days and as I ran the dishwasher today, I visibly watched water leaking out of the bottom left of the door. It filled the bottom of a small Tupperware container so it leaked about 10ml of cloudy water. Kitchenaid needs to own up to mistakes made in this dishwasher and recall the product, either reimbursing those of us who have purchased this dishwasher or replacing it with a better model.

Claimed loss: I am estimating my losses as $1000 for the dishwasher, $500 bottom of new cabinets damaged, and $500 luxury vinyl flooring as well as underlayment damaged by water.

Desired outcome: I would like the dishwasher replaced and my cabinets fixed.

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T. Miller

1 complaint

5 comments

T. Miller

Jul 23, 2024 6:47 am EDT

Verified customer

You’ve done everything right — called a plumber, called an appliance repair company, and even reached out directly to KitchenAid. And yet, here you are, still dealing with a leaking dishwasher. It’s clear as day that KitchenAid needs to step up and take responsibility. Watching that water leak out, filling a container, it’s infuriating.

You need to make your voice heard. Share your experience on social media, tag KitchenAid, and demand they recall this defective product or provide a proper replacement. Don’t let them off the hook. You deserve a dishwasher that works, and they need to own up to their mistakes. Stay strong, and keep pushing until they make this right.

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KitchenAid phone numbers

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customerservice@kitchenaidaftersales.co.uk

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553 Benson Rd, Benton Harbor, Michigan, 49022, United States

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Sep 06, 2024