Whirlpool

I bought a high end counter-top microwave from a Whirlpool dealer just about two years ago (Model WMC 50522) as part of my new home's kitchen. It is now having some issues where it starts for a few seconds, then stops. The business I bought it from unfortunately closed and Whirlpool provides no support in my region of the country. When I contacted other repair shops, they told me they can't even get parts for my model any longer. I called Whirlpool to complain, and they said the same thing... no support for their countertop microwaves. No offer of a rebate or discount on another product, just "sorry".

Two years old. High end product bought from their own dealer. I can't even get parts. What a garbage company. What garbage products. Don't buy anything that you expect to last or be able to repair from this POS company.

I own a maytag bravos xl* top-loading high efficiency low-water washer. on 9/1/15, after reporting a problem, a "service" person arrived to assess the problem. his diagnosis led to a second visit on 9/8. on the second visit he replaced multiple parts, assuring us that the problem was fixed. when this proved to be false, we called for a third visit, this time a different person arrived. after disassembling the washer he found a large hole and another cracked area in the inner plastic portion of the tub. we made a fourth appointment for repairs, receiving assurances that it would be repaired at that time. I received an e-mail today (9/16/15) informing me that an additional 7 days would be required to arrange for delivery the required part.in the interim, my wife and I are forced to use a local coin operated laundry about every three days, totaling 7 visits at approximately $25 and 3 hours per visit before the next scheduled appointment. the compensation offered, 9 months extension of the existing warranty is woefully inadequate. I want the appliance replaced, as history has taught me that you are obviously unwilling or incapable of repairing it correctly in a timely manner. additionally, I want the initial warranty that accompanies a new product extended to a full 3 years. we have paid out over $150 and wasted 18 to 21 hours of our time unnecessarily. I expect compensation for the funds spent as a direct result of the bungling, incompetence of your "service" staffmy questions are these: 1. was the part defective prior to installation? 2. if so, why did the representative not notice it and refrain from installing a broken part? 3. why was there no mention of the damage on the first visit? 4. if not, how did the damage occur? did the service man damage it and fail to report it? 5. what caused the delay in obtaining the part? I have other questions, but will no longer spend any more time on this debacle. I cannot honestly say which is worse their quality or their pathetic version of customer service.

his model refrigerator has been a nightmare from the first water filter exchange on.
Whirlpool French Door Refigerator Mod # WRF989SDAM00, Serial # K24911451
Install Date 05/21/2013, purchase price $1975.00

Resolution needed: Exchange of this piece for another one with similar features with better performance rating.

1. After initial great performance of the refrigerator mentioned above, time for the first water filter exchange came about. Immediately after installing new filter, water leakage was noticed out of water filter case. I thought it was a faulty filter and exchanged the filter just to find out that it was not the filter but the refrigerator's issue. This was the first time I called for warranty issues and a technician was sent out to fix the problem. First he did not show up on the day given, and then on second appointment date he came just to check out problem and to say that parts had to be ordered and another day for installation of part(s) had to be done. He also mentioned that this model was known for leakage from water supply line, so might as well exchange that before I would experience problems. Since it is a huge piece of equipment, he left an indentation on the side of fridge from a piece of equipment he use to move around the fridge.
Third appointment another technician of the same company was sent out to do the repairs, entered my house and said right away: "You may want to purchase extended warranty because this model is a mess!" Great! But at that point I hoped for the issue to be solved. So I did purchase the extended warranty.

2. At the end of the year of warranty the fridge came with, the second water filter exchange approached. Water filter was exchanged, and voila, it had the same issue with water leakage, with the exception that this time the water was coming out from the lights that are adjacent to the water filter case. Another service call was made, another assessment was done, and another date for second appointment for installation was necessary. At this point I had to stay home for 5 afternoons already!
At this time I purchased the extended warranty, as a pattern was building.

3. The third water filter exchange brought on the same issue again, and another service call was called in. Another appointment was set, and the technician called it off on that day. Another appointment was set, and by then my refrigerator had shown another problem. I noticed that the bread and ice creams in the bottom freezer had been melting and spongy. So when the technician came, I mentioned that to him and without looking at the freezer in depth he immediately knew the problem's origination, as he said that this is a big problem with this model! The aggregate is broken. Yet the Whirlpool service department made him go through a lengthy diagnostic process. At this point it was clear that the refrigerator not only needed yet another repair to the water filter casing or whatever else in involved, but also a new freezer aggregate. I had to haul away all my food to my friend's house, and two weeks later now the technician has yet to receive the parts to do repair. What is worse is that lately the ice maker is dripping as well. I am at a breaking point now where I just am frustrated to no end, and have wasted six afternoons of my time, and a seventh one to come - that is if the parts ever do come in. The time that I spend/spent waiting and dealing with the seemingly friendly yet annoying customer service department's procedures and the type of low-end technicians they sent appear to have no end given the history of this fridge.

his model refrigerator has been a nightmare from the first water filter exchange on.
Whirlpool French Door Refigerator Mod # WRF989SDAM00, Serial # K24911451
Install Date 05/21/2013, purchase price $1975.00

Resolution needed: Exchange of this piece for another one with similar features with better performance rating.

1. After initial great performance of the refrigerator mentioned above, time for the first water filter exchange came about. Immediately after installing new filter, water leakage was noticed out of water filter case. I thought it was a faulty filter and exchanged the filter just to find out that it was not the filter but the refrigerator's issue. This was the first time I called for warranty issues and a technician was sent out to fix the problem. First he did not show up on the day given, and then on second appointment date he came just to check out problem and to say that parts had to be ordered and another day for installation of part(s) had to be done. He also mentioned that this model was known for leakage from water supply line, so might as well exchange that before I would experience problems. Since it is a huge piece of equipment, he left an indentation on the side of fridge from a piece of equipment he use to move around the fridge.
Third appointment another technician of the same company was sent out to do the repairs, entered my house and said right away: "You may want to purchase extended warranty because this model is a mess!" Great! But at that point I hoped for the issue to be solved. So I did purchase the extended warranty.

2. At the end of the year of warranty the fridge came with, the second water filter exchange approached. Water filter was exchanged, and voila, it had the same issue with water leakage, with the exception that this time the water was coming out from the lights that are adjacent to the water filter case. Another service call was made, another assessment was done, and another date for second appointment for installation was necessary. At this point I had to stay home for 5 afternoons already!
At this time I purchased the extended warranty, as a pattern was building.

3. The third water filter exchange brought on the same issue again, and another service call was called in. Another appointment was set, and the technician called it off on that day. Another appointment was set, and by then my refrigerator had shown another problem. I noticed that the bread and ice creams in the bottom freezer had been melting and spongy. So when the technician came, I mentioned that to him and without looking at the freezer in depth he immediately knew the problem's origination, as he said that this is a big problem with this model! The aggregate is broken. Yet the Whirlpool service department made him go through a lengthy diagnostic process. At this point it was clear that the refrigerator not only needed yet another repair to the water filter casing or whatever else in involved, but also a new freezer aggregate. I had to haul away all my food to my friend's house, and two weeks later now the technician has yet to receive the parts to do repair. What is worse is that lately the ice maker is dripping as well. I am at a breaking point now where I just am frustrated to no end, and have wasted six afternoons of my time, and a seventh one to come - that is if the parts ever do come in. The time that I spend/spent waiting and dealing with the seemingly friendly yet annoying customer service department's procedures and the type of low-end technicians they sent appear to have no end given the history of this fridge.

It has been now over a month dealing with Whirlpool and their Extended Service Plan company Assurant Solutions (in my case one of their offspring Federal Warranty Service Corp). The parts have yet to arrive, according to the service technician and the service plan people just told me last week that parts had not been ordered the whole time. Whirlpool just refers to the extended warranty plan and washes their hands clean of literally scamming customers out of $2000 selling pieces of garbage without repercussions. Incredible!

Whirlpool needs to stand behind this mess of a refrigerator and exchange this piece of garbage for one that works. I purchased a new expensive refrigerator in order to avoid exactly this headache and hassle with the appliance that came with the house we had just purchased. This is by far the worst experience ever I have ever had with any of my appliances and makes me to never want to purchase another Whirlpool product again!

I bought washing machine from the company www.whirlpool.com. It was real scam, ‘coz the quality was really bad. The washing machine stopped to work after 4 months, but I had the warranty. When I called to the customer services, they told me that this warranty was completely useless and they couldn’t help me. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

I purchased a Whirlpool microwave late 2008 and in early 2010 the unit began arcing into the door, burning a hole in the door and the unit. Whirlpool were recalling other models of their microwaves at the time for fire hazard, which obviously frightened me. After fighting with Whirlpool customer "service" for a couple weeks, they finally agreed to replace the microwave, which took some more weeks, in March 2010. Around January 24th this "new" microwave literally just stopped working. A code displayed on the unit telling me to call for service, which I did. Whirlpool arranged for a "higher level" tech to come out as we had already had problems with Whirlpool, and although WP did not follow through on sending me email confirmation AND gave the tech company my OLD phone number, they came out on Jan. 28th. The tech was here no more than 10 minutes total - and ordered an inverter and a magtube saying that it was usually either of these two out of three possible parts. He told me the parts could take 5-10 business days to come, but they were going to "ask Whirlpool to put a rush on it" seeing as this is the second WP microwave problem we have had. He also told me this was a tricky job, which caused me concern that the microwave only had 2 months left on the warranty. So, I contacted WP customer "service" to relay my concern that what if 3 months go by and I experience more issues but then the unit is out of warranty. The rep offered to extend the warranty by 6 months - better but I still forsee a problem. As I had not heard anything from anyone by Feb 16th, I contacted WP executive office and spoke to Yvette McCoy, who was very apologetic and took my details promising to look into what was going on and call me back. Today is Feb. 23rd and guess what ? Still nothing from WP, Yvette or the tech company. Yet again I have been without a microwave for a month and actually had to ask a friend to bring one with them for a party I had previously arranged ! This is absolutely unacceptable, and I think at this point I would like WP to refund the value of a new microwave so that I may purchase a different brand.

I am writing in reference to my Gas-Oven Range (model# KGSA906PSS00, serial # XR4312386). I purchased my apartment in October 2007. The apartment already had in place the kitchen aid gas-oven range. Upon purchase, we noticed the oven door would not close correctly. It was not properly sealing. I called Kitchen Aid, which then forwarded the service call to A&E appliance service. A&E came and repaired the door, which I paid roughly $300 to fix.

Recently the same problem occurred. The door will NOT close properly. Either the hinges on door were not installed correctly by A&E in October of 07, or the oven has a permanent defect that no service company can fix. A&E sent another repair representative to look at. He saw NO structural damage to oven that would stop the door from closing. He said the only solution was to repair door hinges again, but that I would have pay same amount again. I talked to several supervisors at Kitchen Aid and A&E appliance service, but neither was willing to help me in this frustrating situation. Also, neither could provide me with a general solution to the problem, but insisting that I go forward and have repaired at my expense.

I am asking that either Kitchen Aid or A&E take responsibly here. I will NOT pay for additional service to my over door, nor will I back down from this dispute until justice is served. A&E claims to have a 90 day warranty policy. When they came in October 07, they never made us aware of such a policy and I never agreed or signed to anything of that nature. How should I be responsible for the same problem? What happens if I have A&E repairs again, and then same problem occurs on the 91st day? These are questions that both A&E and Kitchen Aid could not answer. Please do not respond to me about your service/warranty policies once again. You are wasting your time. I am aware of both polices and will not be satisfied until my oven door is repaired, free of charge.

Please advise that the following letter has been sent to both Kitchen Aid and A&E. Also this letter has been CC’d to the following agents: Federal Trade Commission, New Jersey Division on Consumer affairs, Better Business Bureau, Consumer Federation of America, US Consumer Product Safety Commission, and Ask Asa at www.wnbc.com/askasa.