Lowe's reviews and complaints 1
View all 2209 complaintsLowe's - All items not included in order
We ordered an Allen and Roth vanity, which clearly states in the description that the mirrors were included. When we picked up the vanity at the store, we questioned the fact that the mirrors were in the box, but we assured that they were, even though not listed. Upon getting home and opening the box, lo and behold, no mirrors. We called the store customer services and were told that we would need to come back in. The next day we go back to the store, only to be told that due to the manufacturer being closed, this was a Sunday, that they would have to wait until Monday to contact the manufacturer, and then call me back. Wait until 5pm on Monday and still no call from Lowes, so we call them. I get the same customer service rep, who verified my order details again, says that she has to talk to the manager and will call me back. We are then told that we will need to call the manufacturer directly to resolve through them, and are given a number, although for the wrong department. After getting the correct number, and a short 5 minute phone call, I am told by the manufacturer, Allen and Roth, that the issues needs to be resolved through Lowes, as they are the reseller. Call Lowes store back and talk directly with the store manager, who then tells me that the manufacturer is wrong, and then goes into the inconvenience that he will have to go through to contact Allen and Roth to try to get this resolved, and proceeds to tell me that he will call me back in a few days, which I tell him is not acceptable. I then call Lowes main customer service line. The service rep that answers looks at my order and agrees that I should have received the mirrors. She also tells me how lucky I am to have reached her 5 minute before they close and then goes on to explain how the repair department would be the ones who resolve these types of issues and transfers me. Once on the line with the repair dept, they are quick to tell me that they only handle warranty work, and this type of issue is handles by their customer service dept, which is the same dept that just transferred me to repair. and of course by this point, that debt has closed for the day. She tells me that, since I am so frustrated, I should just return the vanity. When I explain to her the weight and trouble it would be to return it to the store, she then tells me that if I complain enough they would more than likely send someone to pick it up... So Lowe's would rather spend their money sending a truck and 2 workers to my house to pick up the vanity and lose the sale and a customer, than to just send $250 worth or mirrors that were supposed to be included in the order in the first place.
Desired outcome: I just want the mirrors, so that I can complete the renovations
Latest Lowe's Reviews
Custom mini blinds 3 storage buildings I ordered 7/15/2023 Poor website landing page Windows and sliding door installation KitchenGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!