Lowe's
Reviews and Complaints

I had the worst vendor experience of my life attempting to get an new entry door installed. There are so many different departments and none of them take ownership. They sent a bad door after a month of waiting. Took forever to get someone to address the situation and order another door. After another month of waiting and being told the door was on it's way, I was informed no one ever re-ordered the door. I wasted 2.5 months and hours and hours of my time calling 5 different departments involved. Even a few of the people involved apologized as they knew how horrible it is to deal with Lowe's on an installation. Do not use this company for installs. Horrible!

Tuesday April 9TH I placed an order for a dryer that was “in stock.” Wednesday I was notified that part of my order was ready (power cord, clamps, and hose) but not the dryer. When I called about the order they told me that the dryer wouldn’t be in until the 17TH I then asked if they had anything else in stock I could get because I needed a dryer. I went online and found a similar one with the same features and ask if I could get it. They checked on it and I was called back by an employee who said I could get the one I asked for and that he could have it ready for pick up that day. I informed him that it was late and that I had to work that night, but if he could have it ready for pick up I would get my cousin to load it in his truck and head on to work from Lowes. Upon arrival I asked an associate about the order and they had no clue what I was talking about, my order hadn’t came in I was told. After waiting 15 or twenty minutes she finally reached the gentleman I had talked to and he came to the counter. He told me he thought I was going to call him back and let him know I would be there to pick it up, and I said I told him I would be there if he had it ready. It wasn’t even pulled off the shelf at this point. I was there for an hour and fifteen minutes before it was finally ready to load onto the truck. Then I get home and discover the dryer was damaged and that they gave me the wrong power cord. I tried to contact Lowes but the receipt I had was for the cancelled order of my first purchase and they had no clue what order I was referring to. I sent out two emails and finally got in touch with corporate Lowes who then informed me that it had been more than 48 hours so they would have to refer me to the manufacturer to get the dryer repaired. Knowing I had tried to contact them and that I had been transferred by phone from one department to another a dozen times, but they didn’t care. Their associates are rude and they constantly try to make you feel like it’s your fault.

what a horrible experience. I walked back in the shop after I purchased $600 outdoor table that came out without screws for the chairs. they introduced me to Mr Robinson. the main manager of the shop. I tried to explain what I needed but the guy started walking without even answering or communicating with me in any way, just walking with his head straight like zombie trying to show off his bad [censored] look. I didnt know where that was coming from but I couldn’t give much time to an attitude that comes from nowhere and for no reason. he told me with firm eyes to wait for somebody instead to take the screws himself and give them to me. over ten minutes of waiting and I see passing by with 2 customers without looking at me, so I followed him and when he turned around i had to deal with his funny bad [censored] look on his face again, he took his little radio and staring at me he said the gentlem his coming over there now! I really didn’t want to deal with his depressiion that tries to to vent off at work and with the wrong people.Very bad customer service from a character that shows up with a freak look and not professional for the position that Lowe’s gave him. mr Robinson your device really sucked like your haircut lol.

In September 2023, Lowe's came and did an estimate. 6 windows, sliding door. Came in just under 12k. They used Milgard windows, double lifetime warranty, etc. So, I signed away. Lowe's measured, then the installer came and did the same. October-install date. I assumed things were going well. The installers never really said much. It seemed quite messy. Vinyl shavings and pieces everywhere. Saw them trimming the new windows, I found it odd, but since I'm not an installer, I just figured that was normal (it's not. Like bigtime). 5pm and I notice my kitchen window still had not been removed. I ask what's up. Now I know why they never came and said anything. In broken English, he explained the window "was made in the wrong size". At this point, he also shows me the 3 windows in the family room have a small gap between the frame and slider. The dining room window has an even bigger gap, about 1/8 to 1/4 inch. It was not even up an down. They say its the manufacturer. After they leave, I notice that the frames are not symmetrical on the top and bottom of all the windows. Some have 1/2 inch vs 1 1/2 inch. November comes. The dining room window, since it has this gap, leaks water. Then December and more intense rain. Family room springs a leak. A good size one that soaks towels. All the while, I've called Lowe's maybe 50 times trying to figure out when they are going to fix this. They are waiting for Milgard to inspect.

January comes: Windows still leaking. Another contractor came out to give an estimate to fix the issue (I had them come), they stated windows installed bad. Need to replace all. Slider had no caps on the screws. The screws were all over, not symmetrical at all. Some went clear through the vinyl, others were not flush with the frame.

Milgard missed multiple appointments and/or canceled minutes before they were to arrive. Finally at the end of February they come. NO manufacturer defect. ALSO...the warranty would be void if the windows were cut. The non symmetrical part of the frame...that was due to the windows being trimmed down.

Lowe's comes with the installer. The Lowe's manager has the audacity to say the water lea is pre-existing and coming from the roof...of a 2 story home. I guess water is smart that way. Anyway, no leaks in the 6 years I've had the house, until Lowe's came.

Discovered during the slider install, they also damaged the flooring. Broke the transition strip. Never said a thing. They used silicone to glue it back together, silicone sealed all the way around the strip and then used some finishing nails through the strip into the laminate for good measure. Now the floor creaks. Flooring company came and said because its nailed and sealed, the floor isn't able to expand/contract, and there's the noise.

Lowe's did finally call. They offered to remove and reinstall the leaking window to determine the leak. The same damn window. Then they will order a new one. They never addressed ANY of the other issues. Including the ones their own installer initially reported. I've waited 2 weeks now and crickets.

Their own adjuster's report has ensuing damages to the floor and the outside window trim (likely where the leaks comes from). Lowe's doesn't address this.

This company is horrible. They do not respond to emails. They outright lie: Lowe's has told Synchrony Bank, their bond company and the state contractors board that I am refusing to let them come out. Can't refuse something that isn't offered. Then they handwrite this little note from the store saying they "purchased a new window for the customer". This refers to the kitchen window. The one I found out they measured wrong and was 10 inches too large. SO yeah, they did purchase a new window. Because THEY screwed up.

So, here we are. It's March. The window still leaks in the rain. The window sill has not become mushy. There was moisture in the walls when I had ServPro come and do that inspection. Lowe's was very generous and offered to just refund my card. Not fix any of the mess up, just give me back the money and be done with it. That is NEVER going to happen.

Avoid my headache. Stay away from these shady people. When things go right, they are fine. As soon as something happens, they try to shift it to your fault, which is frustrating and just plain odd. I didn't install the damn things.

If the contractors board and local TV station don't help, it'll be time to waste 8k on an attorney. They are going to fix everything one way or another.

The good part...they don't know how to properly use the "reply" function, so that worked in my favor. AND I have ring cameras everywhere. Amazing what you see when people don't know they are there.

I bought a new washer and dryer from Lowes on 10/03/2023. Delivery of the dryer was 10-19-2023. The hook-up, and removal of the old dryer was botched.

sent an email to Lowes Customer Service on 10/19/2023 and ad a follow-up email on 10/30/2023.

I also sent a letter to the manager of the Lowes store where I made the purchase, on 10/20/2023.

As of this date, 11/27/2023, I have not received a contact from wither the Lowes Customer service department or the store manager.

I guess they don't really care about their customers. I will not buy appliance from Lowes in the future.

So 2 months ago we ordered a dishwasher for my 80 year old father in law. A month ago we were ready for them to come to install it and they call and said that the dishwasher got damaged on the truck and a new on has to be ordered. We though ok that happens . So today they were supposed to come between 1-5 but no one came because whoever was supposed to order it never did. So now we have to wait another month.

Had a washing machine that died. Contacted Lowe's Assurant and filled out a service request. Said I would here back within 2 business days. After 4 days we found out how to get a live human on the phone who said I left out the provider. It didn't ask for one. After 4 more days they finally decided to send us an electronic gift card to buy a replacement.

But it only gets worse from here. I went online to the local store to see what was in stock and available for pickup. Contacted a family member to pick it up and deliver for me. I the proceeded back to web page and for the washer we wanted it stated "Available for pickup in 3 hours". After I completed the checkout, it said it would not be available for 6 days. Thats when I called the store for assistance. They said nothing they could do. I then checked nearby stores and located one in stock. I called to see if they could let me pick it up there. It would take 10 to 14 days to get a replacement gift card to pay for it. I then checked for other inventory at the original store and found a couple in stock. Called to see if I could change the order and got another NO.

I then called Customer (NO) Service and they were no help at all. You cannot get anyone that has the power to help you especially on weekends. Then on Monday tried to contact a store manager and was told that ALL Managers are in a meeting that would last the remainder of the day. Left a message for the store manager to call me before he left for the day. It is now 9:40AM on Tuesday and no one has called.

For this lack of service, I will NEVER shop at Lowe's again unless it is a dire emergency.

Two of the four kitchen appliances that I ordered arrived dented. I returned one, and they made the return and replacement process more difficult than it needed to be. The refrigerator delivery person told me that the refrigerator wouldn't fit under the cabinets and was pushy about demanding a decision whether or not to accept delivery of the refrigerator while I was attempting to reach someone at Lowe's about the problem. The other man with him determined that it would fit after all. But they broke off floor trim and took paint off the walls bringing it in. They scraped paint off my walls onto the ice and water dispenser. They failed to connect the water to it although I had paid for them to do so. I had to pay a contractor to do what they failed to do that I already paid them for as well as touch up where they messed up the baseboards and paint. Once cabinets are installed Lowe's takes three weeks after they get around to measuring ("templating") to install the countertops. An outside company did the template and installation on one day. The kitchen design was done well by an employee who left the company before my cabinets were completed. One cabinet door was a complete color mismatch. The cabinet company sent me a replacement door that was no better. Lowe's employees gave me garbage about "natural variation"; my contractor said that the mismatched doors never should have left the factory. The second replacement cabinet door finally matched the rest of the cabinetry. But the installer didn't feel like coming by to put it on for about a month, even though it took under an hour when he finally felt like showing up. Response to complaints was always unsatisfactory, usually telling me to contact a different person to ignore me and eventually tell me to contact another person to ignore me. I will not use Lowe's for any further major upgrade projects. I've gotten tired of my complaints getting ignored and redirected to be ignored some more for months by Lowe's. I am likely to find someone at the media to tell about the abysmal service I received, and I think that they are more likely to care than Lowe's.

Tried to purchase a dishwasher in-store, was told I need to go home and do it online. Weird, but ok. Purchase the dishwasher, installation and haul away (which I had to drive back to the store and do in person). 22 days later install day arrives and the contracted installation guy calls to say Lowes doesn't have your dishwasher. No call, text, email...nothing from Lowes. The third party installer was the only one to contact me. After 1.5 hours on hold with Lowes, the manager, Michael tells me the dishwasher isn't available and they won't be getting any more in, we need to cancel and redo the order for a similar dishwasher and he honored my original sales price. I go back to the store to do it in person and Jack, the sales guy goes to the back and confirms, "yes there is one back there, I saw it for myself" so I give them more of my money and buy it.

A week later I get a call from Jack (the sales guy that sold me both the first (unavailable) dishwasher and the second replacement dishwasher) and the EXACT SAME THING HAPPENS AGAIN. They said they had one in store when they sold it to me but SOLD IT TO SOMEONE ELSE TOO. Lowes now has over $2,500 of my money (still haven't been refunded for either dishwasher) and I have no dishwasher.

It's not even bad customer service, it's non-existent. There is none. Apparently there are no dishwashers for them to even be selling either. Save yourself time and money and just go to HomeDepot.

Purchased Maytag washer MVW7232hwo in August 2021. Purchased extended service plan covering till 2026. Five weeks ago failed to drain tub. Service technician made three service calls replacing pump and then circuit board. In both cases failure to drain continued. Technician determined not cost effective to repair. Lowe's extended service plan organization continues to maintain their service technician has not reported inability to repair.and has refused to replace the detective washer. They have refused to provide number or Email address so I can confirm technician has provided his report to correct address. He confirmed he had provided the report twice. I have given up on Lowe's meeting it's commitment. I emailed your CEO last week recommending he review the corporate policies on extended service plans. Have not heard back from his staff. In the past I have purchased numerous items from.Lowe's and always had good experiences. Not so much any more. Number associated with extended service plan is [protected].

Our Kenmore refrigerator was no longer cooling. We went to Lowe's in Lebanon and purchased a LG refrigerator. However Lowe's in Lebanon sent us to East Lancaster store who apparently had it in stock. We went and purchased it. It was delivered 2 days later and hooked up. It didn't cool. So after multiple calls, Lowe's came and rempved it the following Wednesday. The water hose was never capped off therefore causing a problem. Lowe's could n't send anyone out there fore I had notified a plumber who came out and fixed the problem. A new refrigerator was delivered the day after Labor Day and it was dented. We cancelled our order and we should be refunded our money. I am requesting a refund of $89.00 which was the cost of the plumber.

went to store0129 waco texas bought some clear roofing panels noticed after loading on cart some were damaged talked to employee wade about it he went to check about some more they were damaged called for manager susan she came and looked at the damaged ones gave me a discount wade went and help me load my trailer nicest two people you can meet lowes is lucky to have these two employees

Lowes store #1989 I was told to go back and take a picture of shelf price to prove checkout price was wrong. Is it not attendants duty at self check out to do this running around not a 70 year old man on oxygen. Date 5/15 terminal 43 at12:26 PM. Instead of doing what the attendant wanted me to do I just removed the item in question. The attendant would not have anybody check the shelf price insisted I go back and take a picture. He assumed I had to have a camera. He was in a walking boot but if he cannot do his job correctly maybe he should not be working with the public.

On 2/25/24 12:21 terminal 19 bought open mulch bags marked down 1/2 price the cashier embarrassed me in front of a least 6 people behind me in line and said it was marked down wrong told to call manager total discount was $2.00. I was going to give her the $2.00 to not hold up line. Can look up account on how long I have been a loyal customer with lowes

I paid Loews $35 for an estimate to install a utility sink (to be purchased from Loews) in our laundry room. They NEVER completed the estimate (task/total charge) and then billed my credit card for that transaction service on 11/20/2023 (transaction date) !

1) The first billing was on 11/21/2023 reference number #3261.

2) The second billing was on 02/08/2024 reference number #32AJ.

After they failed to complete the task on the first attempt I complained to the store/dept mgr. and they issued a credit for the $35 estimate charge on my Bank card

(for reference number #3261 on 12/13/2023).

Now Loews has again billed my Bank card for the $35 charge on 2/08/2024 #32AJ a second time? Why would they do that when they NEVER EVER completed the task?

This store # 00440 has many customer service issues which you folks really need to look at/in to!

Regards,

Herbert Eldridge

[protected]

Ocala,Fl. 34480

i am complaining that lowes (outside contractor) provided me measurements for blinds in my home and will not give me my measurements even though i paid for the measurements. I feel like they will give them to me if i use their contractor to install them but at $25 dollars a window it doesn't make since for someone ele to do them. Date 2.1.24 garner nc

I bought a dishwasher from Lowe's, Prescott, AZ on 11/24/23. I received an email on 12-1-23 informing me that the dishwasher will be delivered on 12/21. It was a no show. Delivery never arrived and I never got a phone call from the driver. Next delivery date was 12/22. No show, and never received a phone call from the driver letting me know it was rescheduled and a time frame. I've called all the Customer Service lines and I've gotten no where. I was told that the dishwasher will be loaded on the truck on on Tuesday, 12/26. But I still don't have any idea when it will be delivered. Now, I'm afraid to have it installed because of all the complaints I'm reading. There are horror stories about damage done by the installers. I'm paying $209 for the install and haul away. I'd really like to be credited $209 for all this stress. I'm sorry that I didn't purchase the dishwasher from another business.

Yes m y order #[protected] was not deliverd to job site causing a lot of problems and money called lowes 8 times trying to find where order was no body at lowes was able to help me they kept refuring me to some one else i had to buy from another source iwas told that some one from lowes customer care would contact me still has not happend i donot think i have to pay for this order if i have to pay for it i will take legal action