Lowe's review: Appliance delivery

Purchased a Kitchenaide refrigerator several weeks before Christmas. Was given a scheduled delivery time, took work off. Refrigerator was delivered, between the two delivery personnel only one had some English vocabulary. They pull refrigerator out and began to say, danger, danger, copper. No, no, can not touch copper. I called the number provided if an issue with delivery, and was told they were not allowed to touch copper. Very important info that was no where in their be prepared for delivery video they sent me. I had a copper t valve shut off behind the fridge. Delivery guy stated he would take care of us, he hooked up the old vinyl hose to the t valve but refused to put on the new stainless steel line purchased with fridge. Now that fridge is out from wall six feet he shakes my hand and says enjoy. I asked was he not going to push it in and he stated I could. I said no, he could. He pushed it against the wall and stated enjoy again. I asked were they going to level it, he stated it didn’t need it, new refrigerator. I told him I was going to read installation instructions when they left. Of course, new refrigerators still need leveling. I called the store where I purchased, spoke with night mgr, he looked at install pics and stated they should have installed stainless lines and leveled it. He put in a call and stated I would hear from them that night, if not, call back tomorrow am. Never heard from instal team, so I went directly to the store. Day mgr stated that night mgr was wrong, they are not supposed to touch anything copper. Again, nothing is stated in the video and paper instructions about no copper shut offs. I was treated extremely poor in the store, and asked for them to come pick it up for a refund. Will never step foot in a Lowe’s again. People/businesses make mistakes, but not fixing the mistakes will put one out of business. Lowe’s acted like it was my fault. Will never give them my hard earned money ever again. No one ever reached out during this time to try and make their wrong a right! Avoid Lowe’s appliance sales, unless you are picking up, installing yourself. I still would not take the chance.