Keurig Green Mountain
Reviews and Complaints

As I delve into the world of Keurig, I find a diverse range of opinions echoing through the digital realm. Some customers express frustration with their machines ceasing to function after a couple of years, while others praise the brand for its longevity and customer service. It seems like a tale of two extremes, where some users swear by their Keurig coffee makers, while others warn potential buyers to steer clear. With such a mixed bag of reviews, it's essential for each individual to weigh the pros and cons carefully before making a decision. Remember, your coffee experience is as unique as you are!

I do thanks to Keurig.Com! They always have a huge variety of fun hot and cold drinks to chose from. They offer coupons and specials all the time so the savings are endless! They have an automatic shipping feature available for ultra ordering convenience! The products always arrive with excellent quality and timing! The only reason I couldn't give them 5 stars is that their website tends to be a little jenky. There's a lag time between clicks that leaves you hanging stuck in limbo and often accidentally over clicking which is frustrating because it can make ordering and check out longer than it needs to be.

Easy to maneuver site with fast and free shipping over $49. Reward points add up quickly for great rewards!

My K Supreme Plus stopped working as I de-scaled it. I called Customer Service and received a new machine 4 days later! I am very pleased with the quick response and service!

The products are great, the service and people are great, if you ever have a concern, you can call and talk to a live person and they always make it right. I pretty much only get my coffee from Keurig.com.

I bought a Keurig for my daughter's birthday. It stopped working after 2 weeks. The customer service rep was so helpful. She had me trouble shoot the issues while she was on the phone. She determined I had a bad unit. Two days later a new Keurig arrived. It is refreshing during Covid to find ANYONE that wants to do their job. Thank you Keurig!

Best coffee I've had since returning from Europe!' Are u kidding me,,,, love love love it! Bought a French coffee maker that begins with "N" took that right back! Dripped all the time and the coffee was never hot! This am make iced coffee with my Keurig YUM YUM YUM! Didn't upset my stomach either! What a PLUS! Easy to clean,, personally if this continues this will be 1 of the best purchases I have made in a long time! Thank you again- L.

I love em although I do make my own now but I also have theirs around when I want a stronger cup of jo. I bought the single serve machine it's great and makes the perfect cup of coffee for me, my wife likes her coffee weaker so I just reuse the same cup I used and whalla 2 cups for the price of one. I totally recommend the Keurig machines to anyone that loves coffee. You can reuse the little plastic cups also I fill it back up with coffee, I made a little snap on top for it and I can fill my carousel back up for about a nickel a cup.

Keurig has earned our business. It is RARE that we buy kcups anywhere else. After a few purchases, we reached platinum status. So, for life, we have an automatic 15% discount. We get 50% off brewers. Free shipping is easy to reach. Discounts come through email often, at least every few weeks. Any coupon code is stackable on top of our platinum discount. Keurig.com shines when it comes to service. When I've had questions or made errors entering orders, emails are returned (by a live human being!) in less than 12hours usually. Any hiccups we have had, they corrected. Often they offered us a freebie for the trouble. Can't recommend highly enough. Coffee has always been fresh. I'm a fan.

I bought a house with a small kitchen. I had very limited counter space, so I bought a Keurig Slim. After only a couple of months, the brewer stopped working and I couldn't figure out why after some online troubleshooting. I called customer service and was treated so well and patiently by the representative that answered the call. My main regret is not getting his name so he could be recognized for being so wonderful. Not only did he help me fix my problem, he provided me with a discount coupon for some coffee pods because I was a new home owner. He was absolutely amazing and went through all the troubleshooting with me step by step. I can't say enough how much I appreciate his work.

I have read most of the reviews here and I see alot of people that are either pickey or looking for something for free. My review is about the Keurig K200. I Love It. I bought one at Sams Club for $119 almost a year ago. I thought it was alot of money for a coffee maker but a very dear friend told me that it was a joy to be able to have just one cup of hot real coffee without making a whole pot. I bought it on faith. The convenience of making just one cup at a time is just what I am looking for. In fact, I enjoy the coffee maker so much, that I bought a second one to put in my camper. Now I can have a great cup of coffee while sitting outside. Thanks for a great coffee maker. I've never had a problem with either of mine.

Recently, my Keurig machine crapped out on me for real this time. Luckily, I still have my trusty Black and Decker coffee maker with the carafe. It's not convenient for making only one cup of coffee so I was drinking a lot of caffeine for a while, LOL. I decided to order a new Keurig directly from the manufacturer - one with a milk frother on it, bc I think it'd be cool to make cappuccino. I went to Keurig.com and ordered what I wanted, got the confirmaton email, and was good. That was two days before Thanksgiving. The next day, I got another confirmation email from Keurig. I usually don't open these, but for some reason, I did, and actually read it. I had accidentally shipped it to my rental property 2.5 hours south of me! My tenants were going to get my Keurig package. I immediately calledl Keurig's customer service. The guy, who barely spoke English, said he had to "escalate" the case and that someone would call me back within 48 hrs. I asked him, doesn't he want my correct address for shipment? He wrote it down manually. Ugh. I heard nothing for days, then I got an email saying the package was being shipped to the wrong house (the first time, it was just a notification of the order being placed). I was a bit furious, because I called Keurig in plenty of time to fix the shipping address, yet they STILL shipped it to the wrong place. I called them a 2nd time, got a lady I could barely understand, she said she'd escalate it. Got a 3rd email saying the package was delivered. GRRRRR. I called a 3rd time, got a 3rd person. She said someone would call within 48 hours. Meanwhile, I ordered a Ninja coffee maker with a frother, due to frustration. It arrived Saturday and I've been using it. The 2nd lady said they could retrieve the package and mail another one to me, but nothing. So I went with Ninja and figured I'd cancel the Keurig. Well, after my tenants received the package, I gave up. I contacted my property manager and she agreed someone from her office would get the package and mail it to me, at my expense, of course. And finally, Keurig called me back and left a voicemail. I ignored it at that point and am now waiting for my Keurig to arrive from the tenants/property manager. When it gets here, I'm going to do a side-by-side comparison of the Keurig and Ninja, and give one to a friend for Christmas. Good GRIEF! Keurig has terrible customer service, I'm so disappointed!

This review is for Keurig for Businesses.

We decided to purchase a Keurig commercial machine for our office as a nice little holiday show of appreciation to our staff on December 7th, 2021. There was a fantastic deal on the machine if we also agreed to the purchase of a monthly subscription of k-cups which would be shipped to us on a monthly basis. The price for the subscription we were quoted for was discounted and seemed reasonable, so we went for it.

Unfortunately, the unit broke a week or so after we received it the unit broke after a single k-cup use, showing an error message instructing us to add water despite the water tank being full. Restarting the machine and general troubleshooting did not fix the error, so we reached out to Keurig with emails and phone calls expecting to get the help needed to get the machine back up and running. There was no response to our December 28th email and a separate message via their website on January 3rd but nobody reached out to us. We made several phone calls but in every instance after several minutes the call gets disconnected.

Due to their lack of response and our lack of a functioning coffee machine, we filed a charge back on our credit card. Lo and behold, that same day, Keurig charges us for all 32 cases of K cups. 32 CASES. There are 190 k-cups per case, so you do the math.

Firstly, the service is absolutely appalling. You would think a company as well-known as Keurig would have a responsive and helpful customer service team. Secondly, how completely petty and unprofessional are you to not respond to us at all, but immediately charge us for 32 cases of K-Cups on the same day of a chargeback? 32 cases that are not only priced at full price (not the discounted price we were quoted), but that will also be sent all at once, and that we can't use because we don't have a functioning Keurig machine?

After all this, we decided to do some research and found that the internet is littered with bad reviews on this company's service and products. Countless others have had terrible experiences with Keurig as well. We wish we saw these reviews before we jumped ship.

OH! Here are some bonus tidbits from the New York Times x Wirecutter. https://www.nytimes.com/wirecutter/reviews/best-keurig-machine/

"At its best, Keurig coffee tastes like diner coffee. At its worst, it tastes like hot brown water."

"Oh my god," one tester exclaimed upon drinking. "This tastes like an ashtray."

"This tastes like sucking on the paper filter of a coffee machine," another tester said.

And now, at this very moment, we are sitting on roughly 6080 servings of said "hot brown water," with a big hunk of metal that lacks the ability to even make it hot or water.

Thanks for coming to our Ted Talk.

I wish this letter could have been written with better conditions, but unfortunately my experience with Keurig has been an absolute nightmare. I was so excited to buy my first Keurig machine and when it didnt turn out to be what I wanted I had to return the brewer. Unfortunately, the return process of my Keurig wasnt going to be easy as this company does not provide a shipping label to ship the Keurig back. Thus, I spent around $90 in purchasing a Keurig and received free shipping to have it come to my house but to get my money back I had to spend an extra $30 out-of-pocket at the post office. Even the people at the post-office were surprised they didnt provide a shipping label to return the item because literally its just bad customer service.

To top it off I went to the Keurig site where I had created an online account and I looked up the return policy. NO WHERE in the return policy (copied and pasted below) does it say that you have to pay for your own shipping back this is probably because Keurig knows as other companies do that this is just awful customer service. You dont make a customer pay more for a product they didnt like because then you lose a customer for life rather than just for one wrong purchase. I figured that although I didnt like the Keurig I bought that maybe in the future I would try again to buy another. However, now I feel deceived. It does not explicitly state anywhere on the return policy that customers are expected to cover their own return shipping costs and you would think this is an important detail to add as people are purchasing from their website.

Thus, I do not recommend ANYONE to buy directly from the Keurig site unless you want to get swindled if you plan to make a return. The only options they give you for returns are basically keep a machine you dont want or pay more to get the original amount you paid back. Purchase from Target, WalMart or even Amazon as they provide free return shipping labels, but Ill NEVER buy Keurig.com again.

Sincerely,
Juan Garcia

Keurig.com Return Policy:

Details
No returns will be accepted without a Return Authorization Number. If returning a brewer, please have the brewer serial number available at the time of your call. We are available 7 days a week 7 a.m. midnight, EST at 866-901-BREW (2739).

Brewer Returns

Keurig.com brewer purchases carry a 30-day Money Back Guarantee. If you are not completely satisfied with your Keurig.com brewer, you may return it within 30 days of purchase. Please contact our Customer Service Department prior to taking advantage of the Keurig.com Money Back Guarantee. Your credit will be processed within 5-7 business days after receipt of your return and will post to the credit card used to make the purchase.

Accessory Returns

If you are not satisfied with an accessory purchased on Keurig.com, you may request a return for a replacement or credit of the purchase price. Your request must be made within 30 days of purchase. Please contact our Customer Service Department prior to returning the item. Your credit will be processed within 5-7 business days after receipt of your return and will post to the credit card used to make the purchase.

Beverage Returns

Beverages are not eligible for return or exchange. Many of our products are available in sample packs. We recommend these sample packs when trying new selections.

Product shipped to you from Keurig.com as a gift may be returnedfor a credit to the original form of payment or exchanged for product of equal value. Your credit will be processed within 5-7 business days after receipt of your return and will post to the credit card used to make the purchase.

*Refund checks are not issued for gift returns, shipping is non-refundable.

I purchased a box of 48 Breakfast Blend K-cups from Meijer because it's my fave. Prior to this purchase I bought an assorted box from Costco that included 3 of your varieties. ALL of them worked fine. When I used the 1st from the Meijer box, I had grounds in my cup, on the counte and inside the coffee pot, and coffee everywhere, and an error on my new coffeepot. I cleaned it and tried using a K-cup from my other box from Costco...no problem. Since then, I've tried to use the box that I got from Meijer at least 2 more times with the same result! I resorted to using a strainer but that only partially helped. I have NO plans to use any more from this box. What can be done to replace this box. I have at least 44 or 45 out of 48 left!

I love the taste of your K cups, but about every other cup I try to make they mess up and fill my coffee cup with grounds or shut my coffee maker off because the grounds spill all over and clog my machine. This is getting expensive and I’m seriously about to go with another brand. I buy my Green Mountain K cups at Miejer stores since November 2022

I have tried all kinds of different kinds of coffee k cups in my machine and this brand of your is the worst made cups. The coffee is good but the design or something else is wrong with the cups because every time i make a cup of coffee with your cups it always leaks grounds into my coffee. This is the only brand ive ever seen do this . I have to hand filtyer the coffee after brewing it which is a huge pain and os the whole reason for using the cups for convience. The cups were not cheap and i would like some form of refund or compensation for the box i bought . I really love folgers and would hate to change my mind over the cups . Please get back to me about tgis problem . Do you get alot of the same complaints about this same problem. My email is [protected]@gmail.com . Thanks for listening .

There has been several times now that, when I make a coffee with a pod, it rips open and grounds and water overflow all over the inside and top of my coffee maker. It is a horrible mess, waste of time and money, and very frustrating early in the morning when you are trying to get ready for work. This has happened before. As of recently was this morning, 01/06/23. Last time I used the pods coffee, different flavor, it happened at least twice.

folgers half caff coffee pods, manufactured New Orleans LA, best by date Nov 13, 2023 also a number on box of [protected]:08

these pods have defective filters inside which are not attached all the way around the rim, so the grounds are able to be sent thru with the water and end up in the cup of coffee. There should be a tight seal around the entire edge keeping the grounds in and this is not the case with any of the pods.

I purchased a Keurig about 1,5 years ago. I am a owner of Keurig products since 2010. This particular product is defaulted by, the Descale notification will not go away after several descaling treatments. I called about 2 weeks ago to complain to company and was told by a customer service rep that I would be receiving a new coffee maker even though it was past a year, as a 1 time curtesy. He advised to wait for an email then follow instructions to getting a replacement. Email was never sent, called back and someone else agreed and sent the email. I followed instructions and received a denial. I called back and asked to speak to manager, the manager never called me and preceded to call 2 more times, Never was able get a manager on the phone. I only was able to speak with a few customer service reps who advised I would need to return by maker to get a new one. I do not trust this company anymore and I would absolutely not send my maker back if I cant even get a manager to call me. I am complaining due to the fact that I am a Keurig owner for several years and have never had such horrible service and been lied to. I know Keurig moved out of the US, and can not believe how awful this company has become.

Purchased Keurig K Supreme 12/16/2021 at Kohls. Immediately registered the unit with Keurig.

Unit work fine until March 2022. Had 5 issues with unit: 1. Leaves grounds all over counter. 2. Spits coffee all over the unit and the counter. 3. Difficulty with pods. Tried all brands of pods Green Mt., Giant Mkt., Weis Mkt. etc, etc, etd.

4. Grounds in bottom of cup, or cup totally filled with grounds. 5. Top of pods completely covered in grounds as well as inside of unit. Grounds all over the counter and unit.

Called Keurig customer service and spoke with very nice man. (The only nice person through the whole process) I followed his instructions which he advised would begin the replacement, Space does not allow to stat the number of phone calls and emails on this unit each contradicting the prior. Finally, on April 13, 2022, received an email stating the proof of purchase provided did not meet requirements as valid proof of purchase.

Finally on July 14, 2022 I sent a letter to Vice President, Gamgort stating the issue. Obviously, the warranty on the purchase price of this unit $169.99 does not cover replacement after leaving the store.

In my box of 12 pods, I had three not drain properly. I’ve never seen this before. The coffee grinds went all over the place. The holes were punctured by my Keurig machine correctly. The pod just didn’t drain and instead overflowed the grinds all over the top. When I looked inside the pods by taking the top seal completely off (of the pods that malfunctioned), the inner filter lining was not attached to the side.

My name is Roy, email [protected]@gmail.com. Have been drinking this coffee for a while now even paying what I consider a lot $9.69 per 12oz bag. Just got a new bag and when I opened it the smell was terrible, it didn't even smell like coffee. It was all I had and my motto has been " even bad coffee is good coffee " but not this. It didn't even smell like good when it was brewing. The first time that I couldn't drink a cup of coffee. Maybe the bag wasn't sealed good or had a small hole or even was filled with bad product.

When making my coffee an excessive amount of coffee grains be everywhere on top of the K-cup all in the bottom of my coffee cup it’s a mess, first time it’s happened to me when I close the Keurig down the cup pops like there’s too much air in them. I really can’t enjoy my cup of coffee with half of the grains in my mouth. Thank you, Vickie Brown [protected]@yahoo.com

I was excepting, this flavor to be smooth medium roast. Instead It's been bitter. I have a brand new coffee maker. And I even put this flavor over ice. And 8ts so bitter I can't drink it, creamer doesn't even make it taste better. Very disappointed. And I but the box of 24, I've only used 4 pods and honestly going to give the coffee away, it's so horrible.
Sincerely
Randi Williams
320 East Miller St
Newark, NY 14513

I received a 96 count of Breakfast blend Green Mountain Coffee, and on the 27th of December, 2021, I received another box of the same flavor, which was supposed to be some kind of vanilla.

Hello,
I just purchased a 48 pack of caramel vanilla cream k cups for my mother because they are her favorite. Only 8 of the cups were caramel vanilla cream. The remaining 40 k cups were French vanilla. She was very disappointed and wanted me to let you know that someone has made an error in your packaging department . It was purchased today August 26 2021. From Walmart in Riverhead New York.

May 22
-made initial call machine broke
-sent email back with proof of purchase

May 26
-got email Order received- says it will be here in 5-7 biz days

May 27
-got shipping confirmation email
-says 3-7 biz days

May 29
-get email notification that package arrived. Never happened. Called that exact day was told they will research it and get back to me in 3 business days.

After 20 calls and emails they finally placed another order on June 7th. WITH THE WRONG ADDRESS. I was notified by ups and updated the address and now there is a delay.

IT IS NOW JUNE 10TH- almost 20 days later and still no replacement.

Purchased a box of 54 K cups on 3/4/21 at Sam's Club for the office. best buy date is 2023-01-18 and the batch is [protected]. When brewed, the coffee has no caramel or vanilla taste, it does taste like it's been extremely watered down. Very disappointed. We have purchased this flavor fro several years, and none of the other flavors currently in the office have the same problem. Since this is the only flavor I really enjoy, it's been a difficult week. also just discovered as I was taking photos for this that some of the pods are open. I cannot get the photos small enough to attach, but would be happy to email them later if needed.

Grounds of k cup come into coffee cup or coffee is really weak tasting. Been using these cups with a Keurig machine for years. I purchased a 35 cup box so I assume it must be defective. Paid 17.99. We drink Dunkin' Donuts currently also and this has not occurred when purchasing from the same store. We love your products and have never had this issue before. Our hope is that you will fix the issue and credit us in some way. Thank you.

Shellie Shepherd
74 Pleasantview Ave
Wheeling, WV 26003
Email: [protected]@comcast.net

I purchased a large box of Keurig green mountain coffee. My husband really enjoys it. Every k-cup was breaking so you got all coffee grinds at the bottom of your cup. Each time he would think oh maybe just this one but wrong every time he had one he would have to strain it from coffee grounds which you should not have to do. they were too expensive to throw away but after half a box he did. I would like the company to send me another big box to replace the one purchased. I'm not a complainer but this was very upsetting. I tried calling but could not get through through.
Gail Decoste