Lowe's
Reviews and Complaints

Better check out the rules for installing water heaters here. The sign says 235.00 for a water heater install but it wont tell you that you also have to pay for a permit, a drip pan, new fittings, new hoses, 35.00 for an estimate that is non refundable. You are much better off to get someone from around the area to install it for you if you cant. Most local plumbers will do the job for about 150.00. By the time Lowe's is done with you you will have spent 800.00 or more for a 350.00 appliance. Don't purchase an extended maintenance plan. You are better off to just buy the next series heater up i.e. a 9 year rather than a 6 year since you wont have to deal with the crap from a second rip off. Oops forgot that you have to pay extra for pick up and if the location is elevated there is another charge as well as the headaches that go with hooking up electricity. Plan ahead because it will take you a half hour just to get the paper work done and then you still have to wait for an installer to call you and make an appointment to check out everything first. Then you go in to purchase everything. Hope you didn't need hot water for a couple of days. Just hire someone local and save yourself a lot of hassles.

I went to Dallas, TX for my anniversary. I was scammed in a mall for Jose Eber hair straightener (paid $300 and when i flew home and went to use it, it didn't even work). I called the company that has the "lifetime warranty" and they wont do anything. They have email address, phone numbers, and mailling address but they wont reply to me about getting an exchange. Lowes Visa which is owned by the horrible company GE money, said they would dispute the charge and get me my money back. The gal at the kiosk lied to GE money about everything. I proved her wrong. I sent in all my proof. GE money said they would keep disputing the charge. All of a sudden it was back on my card again. I called again and they said not to pay it because they are disputing the charge again. Then another time i called because it was still on my statement and i was getting late charges. Then the guy on the phone told me that they sent me a letter stating that they can't do anything about the charge! So now I have a wasted $300 on a hair straightener that doesnt even work! I actually just paid the $300 on my credit card and canceled my card! Never do business with GE money!

Egg harbor twp>I 've worked with this company in many ways and closely w its associates for a very long time. I have been watching a spacific worker, manager.. being harassed horribly by upper managements zone / sales and l. p. and w no support from store manager or human resorses within the store over the course of the past 7 months. I speak to the employees on a regular basis and am friendly with most in the store at this location and discuss different things. this is one of the hardest working and knowledgeable employees I have ever seen in my time of working with this company. this person worked up to dept. manager from a service associate at a very quick pace. over the last several months I have noticed along with other associates @ that location that this employee has been targeted and harassed by senior managament almost like they are working together.. I dont think this employee in all the years I have been around this location had gotten a complaint from any customer or fellow associate at all. this worker is very sweet and polite and im sure may have gotten a few customer accomendations along the way. I feel like this store is a bunch of childish upper management that conspires agenst its employees. discussing, personal information, breaking confidentiality, as a matter of fact i've wittnessed it on many occasions myself. their behavior is very unethical. if corprate ever came into this location and asked the low management team about there concerns im sure they would uncover major problems complaints and harassing and degrading issues with upper management some individual upper management especially. if the regular employees were ever spoken to individually by corp. it would uncover a sespool of harassment misconduct and unethical behavior by upper management, lp inc. hr.. this store is a mess and totally a hellish place to work. but it seems the only way out is out the door.. its not a enviorment that empowers or encurages its employees in fact discuragement is all im sure they feel. I am of a different athnicity and have been degrated by a zone at this location even tho I am a reg consumer

We purchase this flooring in april 2006. Flooring swelling at seams and it became very dull after wiping down with a damp mop like we were told to do. Frist a lowes rep. Came out and said the floor need to be replaced, then a company rep. Came out and said the damage was our fault. To look at the finish you would think we had alot of dogs and children running through the house, because of all the scrathes and nicks. I will never do business with lowes again because they did not back us up on this complaint. I recommend that no one should ever buy any pergo prodcuts.

Sold extended warranty at the date of purchase 250. 00 dollars. 2 years after purchase needed warranty work on the handle of the deck of the riding mower. Rosencrans of N.H. John Deere did the work.. The work was done over 1 month a go. They will not release the mower due to Lowes extended warranty paying on half of the cost of repair and delivery to and from Rosencrans. Right now my riding mower is sitting outside in the snow. Many calls to Lowes but the pass the buck, you can not get a straight answer from the service people. They never cll back. I have heard to many times, this will be taking care of by the end of the week. Please to not buy extended service warranty at the end of the purchase, it is a scam, You will be sorry when you need to use it. Mark Pease

We purchase several Brights Effects CF lights from LOWES less than 2 years ago when we moved fron LA to TX. We used them in our kitchen (6) the advertised warranty is between 7 to 10 years and they only lasted 20 months. The average usage was 4 hours a day. We understand things go bad and nothing lasts forever BUT, a product that says they last 7-10yrs and only lasted less than 2 years. The cost of these bulbs is quite high and to have them blowing out all the time is an insult and outrageous ripoff. The government should look into this scam.

I doubt any of you read your terms and conditions. Many of you don't even know how insurance / warranties / contracts work, but you'll b***h and moan about the service that your not paying for. Next time, don't buy the plan, wait just as long for service, and pay for it yourself. The plan basically is there to pay for the service.

I used to work for service advantage, and guess what. . 90% of you have absolutely no idea what you were covered for, or what you were actually entitled too. Thats not our fault, thats your fault. I've bought plans, and since i am an educated consumer, who takes the time to know what i'm buying, i've never had a problem getting things fixed through warranties or contracts.

And to those of you who think calling and screaming will get things accomplished. . . I have news for you. It wont! The plan is not there to make special exceptions. And everyone wants a special exception. The plan is not there to replace your machine because of your situation. And if you would take the time to read the terms and conditions you'd know when you're eligible for replacement. I got so damn sick and tired of being disrespected every single day. Especially when i have went over above and beyond for many of you to make sure your "problems" were taken care of. I have received numerous commendations from people and you know why. . . They let me help them.

That's the problem. You don't let us help you. And what's with raising hell when the representative you talk to doesn't give you their last name or other personal information? Company policy prohibits them from giving that out. And even if they could, it would still be a personal choice. There is nothing saying they would have to give you that information. That is information that you do not need to have.

I ordered aluminum combination windows from the Stevens Point store and paid for delivery. The department manager took my order. He screwed it up. I still have the paper with my measurements to prove he was at fault for ordering windows that were to short. He refused to order the proper sized windows and take the short ones back, but he did arrange to send me expander strips at no cost. He stated he was too experienced to have made such a mistake. When he found out I had proof he made the mistake he became rude, disappeared, and I had to deal with underlings until I received the expander strips in the mail. Now, a month later, the snow is falling and I am freezing my butt off installing the windows. Yes it's late in the fall, but it took me a over a month to get the expander strips.

November 2009 purchased over $4, 000 in pergo flooring and installation.Contractor started mid November and finished mid Feburary .Incorrectly installed, floor is bowing and quarter round peeling .Have tried to get some resolution from Lowe;s, they all agree it's a poor job and should be re-done.I have unsucessfully to get them to do something.They come out and look but that's about all that they will do.I am at the point I am ready to hire an attorney and slap a law suit againest Lowe's.That seems to be the only way to get their attention.I will never do any business with this co.again.

Lowes installers have proven to be not well trained at thier job...for a 2 hour job it went on for 5 hours...and still not complete apromise to return on the 5th at 8am is the best i could do.

thr frustration and inconvenience this has caused has been over the top..This has happened twice with Lowes..I like the store and its products, but I am now afraid of the installers. I just spent a thousand dollars there on two purchases..most of it in cash..and this is what I get!

Sale paper advertisement stated buy 12 inch Hitachi dual miter saw and get a 2 inch Hitachi brad nailer free.We went to the Lowe's store before sale was over which was Sept 23.They said we could pick up nail gun on October 01.I called a week after pickup date and they said it had not come in.Then on October 9 we went to Lowe's and ask why it was taking so long.They called store on Dallas hwy and they had 4 at that store but they said we could not get one there, we would have to wait until they got some at that store.I explained to girl at inf desk we really needed it on the 9 but she said we would just have to wait.She was talking to someone named mark on the phone in store.The store where we bought this is on east west connector in Austell, Ga.We have bought many things in Lowe's including my Freezer, so I would appreciate an explanation on my email.( [protected]@yahoo.com. )We are very disappointed and was in Statesboro, Ga this past weekend and mentioned the way the Lowe's here in Austell has treated this matter.As of today Oct 17 we have heard nothing.We are very disappointed at the way this has been handled.Janet Willoughby.

on 10/25/10 we went into Lowe's to get some tools and other home repair items. My check was declined. I called Certegy and did speak with a real person who stated that my check fit a profile for fraud. They wouldn't authorize the check. This was ludicrous to me because I write personal checks at Home Depot, Nordstroms, Target or where ever. I do not write bad checks. I had never heard of these people before. I am now afraid to write a check. The representative suggested I use a more "secure" method of payment like credit card debit card or cash. I felt that she was a fool because those methods of payment are the most insecure. In fact my debit card was "skimmed" a couple of times. I could get knocked in the head for cash and credit cards have unreasonable fees attached to them. Cathy the rep told me there was no negative check writing history. So what's up with this? I submitted my driver's license.

I am 100 percent disabled I was refused service at lowes after hours of trying to get some one to load my items I

gave Up If you are disabled and have been Discriminated at any of the lowe's home improvement stores

Also the way the stores are laid out are not Handi Cap friendly

Contact me

After buying the blackflag Extreme home insect control from lowes in hollister mo.

I contacted the company that made the product.

I told them the product did not work they advised me to return it to lowes.

At the service desk a employee ask how can i help you.

I explained my problem with ants in side of my home.

He stated to me that the experts and he will help.I told him and these two women the problem. the laughed at me saying we do not have ants in there homes.

i am disabled in a riding cart.All three of these employees made fun of me because for having ants.the never helped me and never returned my money on this product. not a very nice to shop.Ps. this is a Guaranteed or your money back product.

On September 6th I purchased a Rubbermaid shed at lowes.com with a designated store at Nanuet, NY. For 3 weeks I have been trying to get this shed delivered to my house. During that time I needed to constantly initiate calls to the store, follow up and stay on top of things, only to find out, time after time, that customer service is a phrase that Lowes is not familiar with. For them I was no more than one annoying customer that they were trying to get off their back.

Don't waste your time, money, and sanity - Lowe's is a nightmare. I had them replace a large window in my home. They messed up the order initially, forgetting to order interior and exterior trim for the window. So the window arrived at the store on 6/1 without those parts, delaying my installation. After weeks of useless, terrible customer service, the remaining parts finally arrived and my window was installed at the end of August. Yes, that's right, my window that I paid for in April sat in the Lowe's store for over 2 months waiting for missing parts. After it was installed, we discovered they were the wrong windows. I paid for grills between the glass, but that's not what we got. So now we had to have new sashes ordered to replace the wrong ones. After calling the store multiple times to find out when the correct windows would be available and getting NO ONE to call me back, I finally called the district manager for the store. He said he'd take care of it personally and get me the right product. I waited several more weeks, and finally the new sashes arrived. The installers came to switch them out, only to discover when they unwrapped the sashes that they had the wrong color grills. So here I sit, and the end of September, still waiting for the product I paid for 5 months ago to arrive. At this point I'm doubtful I'll ever get the correct items.

In March 2010, I purchased a John Deere Lawn Mower. After three cuts, the discharge a assembly melted apart, I took it to Tonys Repair shop on 2400 North Harlem in Chicago. While cutting grass after a heavy rain hit submerged pipe and bent the shaft and blade accidently, to find that the part was not covered by warranty, A BRAND NEW LAWN MOWER INOPERABLE, very disappointed in companys policy in warranties, no consideration of replacement of lawn mower. Also I am disappointed in the quality of the lawn mower, any and all consideration would be greatly appreciated. I was coerced into purchasing this lawn mower by the salesman #1273647 not only did I purchase the lawn mower I also purchased the extended warranty to cover any possible damages. Money as you know is very hard to come by and personally I dont or cant afford to throw away $563.19. Please rectify this situation as quickly as possible. A PISSED OFF CONSUMER.