Lowe's
Reviews and Complaints

Many dates & times the pro desk has no loaders or (TRY CALLING THE ESTERO FL store see what happens. good luck ) employees to help contractors and or the customers. Have been doing business at that store for 15 years Have seen many mangers come and go. ((((((THEworst we have seen it. ))))))) There delivery service is awful. They do not bother to call u if your delivery is going to b late or delayed...Have spent $1,000.00 ' s in that . WILL ONLY USE THEM FOR STOP AND GO..items no large orders.

Visited The Lowes at 9191 SW 137 Ave, Miami, FL on 12/7/22. Garden center is aweful. I went on the internet first to see if they had rubber mulch. It said they had it. When I went to the store,they didn't have it. The rep said she didn't know what that was. Another rep said he was busy. Then I wanted to buy a couple of planters. There is so much disorganization I couldn't believe it. All the pots are out of place so what I thought was $14.98 was $39. The other was $14.98 in the $5.98 section . I called for the manager. Darius I think his name was, offered a 25% discount. Seemed uninterested. I refused. Don't go to this place. Check all the prices. Everything is in disarray. Now I'm trying to submit my review. It won't let me. I guess they don't want you to know how bad it is. If I could give them zero, I would.

I went to Home Depot. Got a huge pot on sale $13.02 from $49.98. Awesome.

On November 25th I purchased a Range and Fridge from Lowe's Delivery was supposed to be November 29th. Between 8am-12pm. The delivery drivers showed up at 10:30am wreaking of marijuana. They proceed to tell me that they would be dropping off my appliances but could not remove the old ones, which I paid $80 to have them removed and an extra $20 to have the range hooked up. I told them I have no where to put the new appliances unless they removed the old ones. They told me the best they could do was to put the old stuff in my front yard since the truck was full. I asked them when would they be able to come back and get the items out the yard they stated they didn't know. I told them that was unacceptable. I called the delivery office and spoke to the manger (Gary) he told me they would be returning around 7pm once the truck has been cleared out to be able to put the old appliances on the truck and deliver the new items. They never showed back up so my food sat out from 8am-7:30pm I called the corporate office and spoke to Terri I was given a case number [protected] She stated she would reach out to the store and have someone call me to reschedule. No one never called me. I then called corporate and spoke to Sergio he said my case had been escalated. I finally got a call from Jemar stating they could deliver it December 2nd with a window of 8am-8pm totally unacceptable. I requested a refund because I refuse to miss another day of work to due to a large window. I then had to speak to a lady named Rudy, she said she could give me a 10% discount on future purchase. What a joke I missed a whole day of work on the 29th and left all my food out for 12hrs and they wanted to only offer me 10% as if I would ever shop there again. The delivery service they use is very unprofessional.

I have spent over an hour 4 different times in the past 2 days trying to get ahold of customer service [protected] to return unused soffit which online it won't accept the return. The one time I was able to speak to a human she said she would have someone call me to arrange pick up and they would take care of it. That did not happen and now the only thing Lowes does well is not take your call.This occurred 12/04 and 12/05 I have wasted 5 hours of time on hold for no one to ever pick up, This includes the other Lowes in Cape Coral at [protected]. It appears these stores purposely don't answer their phones and don't allow voicemail. This is in regards to order [protected]. How does a company survive with this type of service?

My name is Steven Norton and I purchased a refrigerator from Lowe’s on Friday and was having it delivered on Monday. While checking out the computer froze and lost my delivery for Sunday. I said that’s okay I can wait till Monday. I have not had a refrigerator for 6 days at this point. Today they come to deliver my refrigerator and they goto a house a mile down the road and said they couldn’t if find my house. I specifically sent directions and I was told they went on and would not be able to deliver today. This was at 10 and the window was 8am-12. I have supported your company and even worked for your company as a manager. I’m deeply sad that your customer care has gone down the drain and continues to get worse. When I spend $1800 I expect service. If your delivery team is not able to read house numbers that is a problem in its self. You can’t depend on people to use their brain at Lowe’s anymore and they rely on gps and technology. You need better talent and if you would treat your people better you would see them engaging with customers. Now you have lost my sale because I’m going to cancel and pick up something from your competitor. In a time like this you really need to rethink things and how you can take back the market share you have lost in Columbia Sc.

I ordered a decent amount of lumber to start phase 1 of a project inside my home. 2x4's 2x10's 1x4's, 1x6's etc... Order was placed on Oct. 31, 2022 and had a delivery date of 11/1/22. This was awesome at first... because it didn't happen then or the 8th, 10th or 15th.. and 17th... I did receive some of the order on the 18th but only about half of the order. I have made several calls to the store and to corporate to no avail... no call backs and no resolution. The assigned store for delivery had the missing lumber in stock at the time of delivery also. I have now been waiting 5 weeks for a simple delivery and have gotten nothing but essentially rude and unprofessional behavior from the company as a whole. Corporate has said that the store has to fix the problem, yet the store is the problem. Not a single person from Lowes has initiated any contact with me in regard to their callous disregard for customers. I spoke with a representative on the corporate side and voiced an opinion that this was tantamount to theft of services and as a result the store will not discuss any remedy to my situation where they have billed me for the entire order, cancelled deliveries and complaint cases. I am thoroughly disapointed in their daily treatment of customers.. I feel as though corporate is allowing bad behavior in its stores.

I just purchased a washer & dryer for over $1300.00 from your Mansfield, Ohio Store. I was told that they would be delivered and installed. I was very disappointed when the 2 guys brought them and only took them to the basement and did not hook them up. The one guy said my pipes were corroded and they said the dryer hose was too small and I needed to get a metal L part and they just left. I had my son-in-law come over the next day and hooked up everything without needing the metal L piece and the washer lines just needed wiped off. I really felt that they did not want to do the installation and the one guy said they just deliver nothing else. If you are only delivering the items and not installing them, you should state that not leave me to believe that they will do it all. So, you have false advertising when you say delivery and installation. Also, I have several scratches on the dryer.

I have already told my dilemma to several of my friends and told them to be very weary of the installation that you offer, because it is FALSE. I am not very happy and will think twice before buying anything else from Lowe's.

This is Steve Barber in Tishomingo, Oklahoma. Over the last five years I have spent close to 50/60 thousand dollars with Lowes. I could have easily spent that money at many of your competitors instead. I recently paid to have you (Lowes) to come to my residence and measure for window blinds. Weeks later they were installed. Now I am not a perfectionist, but after looking into a recent accident that my wife had with blinds in our bedroom, I realized how poor of a job was done. The headers on the frame works were designed or cut to short. Either way they are to short and when you try to open or close, they can slide out of the framework and come crashing down. This happened to my wife and broke a new set of blinds. I went to the Ardmore store, where we purchased them with our complaint. They were very understanding,but after talking to management they gave me a number to contact the installer. Now I didn’t hire this guy to do the job, I hired Lowes and I really have a problem with the idea of me having to chase down this installer that Lowes hired. If this is how Lowes is going to treat their customers, I will definitely take my business elsewhere and will never recommend Lowes to anyone. If I don’t hear back I will take it that after the purchase Lowes really don’t back their work. I am really disappointed!

Steve Barber

Tishomingo, Oklahoma

[protected]

I specifically purchased this ac because it advertises as having dehumidifier and it does not. It has a "Dry" option which is merely enabling the following settings: "Cool" and "Med", and disables the shutoff function.

The only way it dehumidifies is by continually cooling and without turning until you turn it off. THIS IS NOT HOW A DEHUMIDIFIER WORKS. I've used dehumidifiers. My last ac had a proper dehumidifier which did NOT need to continually cool to dehumidify. In fact, dehumidifiers typically ADD to the temperature.

It was cool last night but very humid so I tried to use this Dry function. The air blasts out so cold and there's no way to adjust anything in Dry mode.

The temp went down from 80° to 75° very quickly and meanwhile the humidity only went down by 2% from 67% to 65%. What if you fall asleep? It will be 40° when you wake up? And the humidity will still be high? Will you have icicles in your room?

ALL air conditioners dehumidify when cooling. The only difference is they stop cooling at your temp preference.

This is deceptive as its description says dehumidier. On the box too.

But it isn't a dehumidifier! I'm so annoyed for all the hours of research I did, plus the cost, plus lugging the 60lb thing around plus involving 2 other people

I've had to hire an installer and paid $175 on top of the $315+ cost and I still don't have dehumidify.

Lowes only returns unused items or appliances after 48hours. I'm not clear on their policy since I can't get them to answer the phone.

I bought a toilet at Lowe's store in Franklin, Tennessee on November 7th and asked to have it installed by a Lowe's recommended vendor . I paid $175.00 for installation and was told that ARS ( the Lowe's vendor) would contact me and schedule date with a week to install. Sounded great and that would be excellent customer service. ARS txted me that the installation would be November 14th.

On November 14th, ARS texted me that the installation would be Dec 1.

We called ARS number on November 14th and asked if the installation could be done sooner and they said ok and scheduled us for November 22nd. When November 22nd arrived, ARS texted us and said installation would be November 24 at 5:00 pm ( That is Thanksgiving day)

On November 22 I went to Lowe's in Franklin and asked for store manager and got the assistant store manager -Greg Grizzell. I explained the problem to him and he seemed concerned. He said he would make a call to ARS and get this resolved. He said he would call us by Friday November 25th with an answer.

He never called us. Guess he just did not care that he had a frustrated customer! Meanwhile November 24 th came and ARS texted us and rescheduled the installation to December 1.

Being very frustrated and upset with Lowe's and ARS , we went back to the store on November 26 to talk to Gregg. We asked for him at Customer Service and were told he was coming . After waiting ten minutes for Gregg, I was told he went to lunch/dinner but if I left a message he would contact me that evening or the next day. I left a message with my phone number and asked to please be called. Well NEVER did get a call from GREGG . ( great representative of your store management personnel)

meanwhile December 1 comes and ARS texted me and said they mover the installation ti JANUARY 1 at 5:00pm...THATS NEW YEARS DAY>...

I called the Lowe's store tonight , December 1 and was told Gregg had left for the day and no one could tell me if he would be in on Friday December 2...

WOW...So My installation has been rescheduled 6 times and I have been ignored/frustrated twice ( tomorrow will be my THIRD visit to the Lowe's store to see GREGG) HELP! Is this really the image of customer focus and

customer attention that LOWE"S wants to present ?

I need help and would like a call and resolution of this issue. I bought your product and paid to have work done and it is not happening...I have now spent a lot of my time ( definitely a couple hours ) trying to get this done and no one is listening...

Can you help?/

VInce Barnes

[protected]@comcast.net

413 Fontaine Drive

Franklin, Tennessee 37064

[protected]

On October 7, 2002, I ordered a washer and dryer from Store #582. I took delivery on October 11, right after they left I tried to do a load of laundry and found out the dryer was not working. I immediately called in and told them. They told me they could not promise me a new delivery date because they were in the middle of inventory and it could take 7-10 days. I told them I could not wait, and I went into store #582 on 10-14, they did not have any in stock, they told me there were 2 in Cape Coral and 3 at Store #2221. They went into the system and noted that I needed my broken dryer to be picked up. I then immediately drove there and purchased a new one, pick it up in my van. On October 18th, Lowes came and picked up my broken dryer I took photos of the men and the truck because they would not give me a receipt for the dryer pickup and acted weird, they could not speak English. They said they were there to deliver a dryer, I said, NO, I already bought one and he insisted I ordered a new dryer, I said, NO, there is a mix up... you are here to pick up the broken one. I already have one, see... I took him into my laundry room and showed him. He took a picture. So, they picked up the dryer and left. I cannot get Lowes to reimburse me for the dryer because they claim I received a new one, I never received a new one, I picked the new one up at the store directly. They have since called me 4 times to pick up the dryer and I have explained 4 times, that they have already picked up the dryer and I have photos to prove it. The store manager made me feel like I stole the dryer and I am lying. I am 70 years old and was never so humiitared in my whole life to be accused of stealing a dryer. The only ones that stole the dryer are the men who picked up the dryer. Lowes has to perform an internal investigation into these two men... they are the theives.. they are the ones who took the dryer. Please help me resolve this isse..

My name is Ellen Robinson and i purchased window from Lowes in November last year. initially I was told that window would be installed in February 2022, but it was delayed until June 2022. Due to the unfortunate circumstance my window frame was broken-and the installer company replaced it with a plain unfinished piece of wood. I informed the installation team about this in June after the occurrence. It was also discovered that one other window was incorrectly measured. the quality of work is sub- standard.. and I need some resolution. it s been and ordeal and i need to initiate a complaint.

Best regards,

Ellen Robinson

[protected]

[protected]

[protected]@yahoo.com

Tara Gentry
4309 Pinewood Ln, Matteson, IL [protected]
[protected]@sbcglobal.net
[protected]
Re: Thermostat Item #869290 Model# T3017US Ordered November 17, 2022
7:05 am via Lowes.com website. Paid via PayPal (Chase Freedom Card).
$179.00 Thermostat Item #869290
$49.00 Installation cost
$34.97 Extended warranty cost
Total: 262.97 (Has not been charged)
Lowe's stated 1-4 Business for delivery of Thermostat.
As of today11/30/2022 no attempt of delivery has been made. No calls or any type of reference to where my thermostat is.

I've made 4 calls to Lowe's customer care they do see the order,but have no idea why it has not been shipped to me.
The installation date has been changed 3-three times, due to non-delivery of the thermostat.
To cancel and reorder the thermostat it will cost me an additional $70.00+ because the sale price is no longer in effect. That's all they can tell me.

I ordered 3 tool boxes and scheduled delivery to me home. The delivery company was to call me before they arrived, they did not and I had to hire a moving company to move the tool box to my garage. Every time I call the San Bruno, CA store, I'm on hold for a minimum of 20 to 30 minutes. I can not email the store and the delivery company does not answer the phone ever! I'm so disappointed in Lowe's customer service, I'm going to close my account.

Contract #0290440520171130044001

Ge model Gud24essm1ww

I filed a claim on October 7th. Part needed is the drum and it is on back order. I have called at least 30 times to get this escalated but have not received a call or email back. It is extremely frustrating. Two months and we still do not have a washer and I get info from the service protection department. The service provider just tells me that the part is on back order and that I need to speak to the insurance company. I call and get the whole "we are so sorry for the inconvenience" but no one contacts me back.

I need to speak to someone to put in a complaint and get this resolved.

I have 3 different appliances that I purchased at Lowes and have protection plans.

PLease have someone contact me ASAP.

[protected]@yahoo.com

I ordered a whirlpool dishwasher online on november 19th. Scheduled delivery for november 25th, because I had that day off for the holiday. 4pm deadline came and went. I called the service number the gavemeanother number for the fort wayne indiana store. I called... They couldnt find my dishwasher and said it never got loaded on the truck. Rescheduled delivery for tues nov. 29th. On november 28th someone called and said itmustnothave been shipped because they cant find it. I said it was resceduled for the 29th. On the 29th a service called in the morning and left a message that they were behind and would probably be around 3:30 to 4:30 delivery. 4:30 came and went. Now my update is delivery for tomorrow. 8 am to 8pm! For the 30th. I am calling the fort wayne store and keep getting transferred to people who are illiterate and cant not even talk to me about this shipment and delivery. Jamie is who I originally talked to on friday. They keep transferring me to dead air and noone will pick up! Now I am calling customer service...[protected] and have been on hold for 40 mins so far... Wtf! I need some compenstion for this whole fiasco! Ridiculous~!

I ordered quartz countertop installation on 9/31/2021 and paid a $99 assessment fee in which no one came to do the assessment until I called to question on 11/13/21. The store rep rescheduled my assessment appt, indicating that he saw no appt scheduled for me. They within the same week to do the measurements. After the installation was done, I noticed a “spot” on the countertop that I didn’t see anywhere else on the stone, thinking that it may be part of the design. I called Lowe’s Installation Services (LIS), reporting the issue in which the manager of the installers came to assess the issue right away. The manager indicated that it was, “A part of the design”. I went with it, thinking, “ok, whatever”, since everything else looked good in my amateur opinion. When it came down to Lowe’s installing the flooring and kitchen backsplash, they never showed up on the day they were scheduled to do the work. No one called. I called after two hours. Not to mention, I had to take 4 days off of work for someone over 18 to be there. LIS stated that one of the installers became ill and the job would have to be rescheduled, in which they would call me back to confirm dates. No called back. The next Monday, as I’m going to work, the installers are ringing the doorbell. At that point, I’m livid because here I am missing work again for four days, only this time, it’s unexpectedly. The flooring was started, but I literally had to stand there and watch him work, otherwise, he’d place the pieces to his own

design. They pulled off and destroyed the existing baseboards and didn’t have any to replace them with because the rep ordered quarter rounds without my knowledge. I never knew what quarter rounds were until I questioned the delivery. I thought they were going to reinstall my old baseboards which were impossible because they’re destroyed now. So, the flooring was done without replacing baseboards. The backsplash wasn’t able to be installed because the installer realized that the countertops weren’t secured properly. I called LIS to address the issue, in which they scheduled that same manager from “the spot” issue to come out. I also mentioned to LIS, that the quartz stone was miscut on one side, in which the same manager would address when he comes. He came out within the week to assess. He stated that the installation was obviously their fault and that he would report it to his manager for rectification. He also took a picture of “the spot”, stating that he would use that as ammunition (which he originally stated was “Part of the design.”) for getting what I wanted which was replacing the slab. Wow, at this point.. That was on 11/9/22, in which he also stated, they needed 2 days to get back to me, which would be Friday. I didn’t hear back from anyone, so, I called LIS on Monday, 11/14/22, in which they stated that it could be fixed with applying concrete to fill in the space and to have the stone replaced, his manager would have to approve, in which he’s out of the office all this week. I called LIS in the afternoon on Monday, 11/21/22, in which they said he didn’t get a chance to look at the report. I called again on Tuesday and they said, “We’re not replacing it.” LIS indicated that they would get in contact with the store (via email) to see if they’d assist with the replacement. Of course, Thanksgiving rolled around. I called on 11/28/22, to learn that the store wouldn’t be assisting with the replacement and that the work order had been closed out two weeks ago. The LIS rep opened up a new work order, requesting a follow-up report (which they never submitted) regarding the assessment, in order to move forward.

On November 16, 2017, we purchased an LG Dishwasher and LG Refrigerator Freezer from Lowe's. The refrigerator just recently underwent a repair for a new compressor. Just 5 years old. The technician said the probable cause was the frequent power outages, but at least it made the warranty.

The dishwasher however gets interesting, again 5 years old. On November 12 and 13th, 2022 we noticed the dishes were not drying and we received an HE Error on the dishwasher. Calls to Lowe's and LG on Sunday were unhelpful. We called Lowe's on Monday, November 14, 2022, to get service help and were switched between the appliance department and customer service department with no help. We could not get any assistance. We called LG directly who walked us through a futile troubleshooting process and tried getting warranty service from them. For the next 3 days, we were sent between Lowe's and LG with no help or information for service. We were given a claim number CNN221116559290 and were told several times we would get a callback. No call ever came. Finally, on November 17th, one day after the warranty expired we were given the number for Assuarance who promptly denied our warranty claim as out of date. This is totally on Lowe's, LG and Assurance. No return phone calls, delays between the Appliance department not available, and only when the warranty expires do we finally get a number to call. Very disappointed.