Lowe's
Reviews and Complaints

I purchased a washer and dryer, with the 3 year maintenance for ea. item, also paid for removal of old washer and dryer. I am located 45 mins North of the store that will be delivering my items. Night before scheduled delivery some of the state had and rain and snow mix for weather. To ensure an easy delivery, disconnected my washer.and dryer, shoveled the 1/2 of wet snow off of sidewalk and THROUGH my yard, thinking it would be easier for the delivery guys to bring my items through our basement french doors rather then through our front door,and down our basement steps. Once finished I received a call from the customer service department from Lowes stating they will jot drive down my driveway due to the driveway not being shoveled. I walked out of my house and the delivery truck was at the beginning of my driveway and would not drive down. The lady on the phone connected me to the driver which is when I was told they refused to deliver my items. I asked would you like me to walk up my driveway to drive the uhaul and show him how to drive? If I would have been told prior to delivery the MEN making the delivery had been scared I would have had my truck and my 10 year old son could have transferred my item and set it up ourselves. The driver then hung up on me and drove off.

I called Lowes appliance department to complain and request a full refund of 1384. I was refunded 1024. WTF! THIS WILL BE THE LAST TIME I PURCHASE ANYYHING FROM THIS STORE. IF THE COMPANY HIRES A THIRD PARTY FOR DELIVERIES MAYBE THEY SHOULD VET THESE SO CALL DELIVERY DRIVERS ENSURING THEY KNOW HOW TO DRIVE.

I am a General Contractor and have made numerous purchases over the past years for my job sites from Lowe's and this will be my last purchase as I am extremely disappointed in their level of customer service, especially when I have a Pro account with them. Today hit the nail with Lowe's. I wanted to return a few boxes of unused/unopened boxes of hardwood floor material and even after escalating this to the store manager, they still refused to take it back even though I said that I would accept store credit and restocking fee! Employees are downright rude as well. I am never stepping into another Lowe's store again as I have never experienced such an issue with their competitor, Home Depot. At least, Home Depot honors their returns 365-days and their employees are very respectful. Too bad Lowe's keeps losing business with its customers.

The Maytag Clothes Dryer was delivered to our home on 12/8/2022 @ 10401 Patterson-Halpin Road, Sidney, Ohio 45365 with the order# [protected]. The delivery men informed us of the dents and asked if we would accept the dryer - of which we did since we were in very much need of a dryer since the one we had no longer worked. The driver's took pictures of the dent and called into their warehouse about the dent and called [protected] and explain we would accept the dryer if the amount we paid would be discounted. Shandra at this number stated she would send us an email regarding a discount with 24-48 hours. That email still has not been received. A second and third phone number was called by us with still no response to the dented dryer. A stop in the Sidney, Ohio Lowes store was also done and a sales rep named Rachel Sailor gave us her email to send the pictures of the dryer dents and stated she will see what she could do - also no response. A second email was sent and again no response - please contact us at [protected]@watchtv.net or call [protected]- Jerome Siegrist

On Saturday, 12/10/2022, my wife and I ordered a new refrigerator the store on Archer Road in Gainesville, FL. The store associate was helpful and quick to provide options and information regarding availability, delivery, and installation. The delivery was scheduled for Tuesday, 12/13/2022 between the hours of 8 am and 8 pm.

As indicated by the store associate, I received a call the evening before the scheduled date with a more definitive time. I was told the delivery would occur between 12 pm and 4 pm on Tuesday, 12/13/2022 and that the driver would call 30 minutes prior to arrival at my home. I made arrangements to take off work in order to receive the order.

I arrived home from work at approximately 11:55 am on 12/13/2022. I received a call from the driver at 1:35 pm indicating he would arrive in 30 minutes. I offered directions to the driver, who spoke very little English, as I know my address can be difficult to locate even with the aid of GPS. The driver declined to receive directions.

At 2:19 pm on 12/13/2022, I received another call from the dispatcher indicating the driver was not able to locate my home. I provided verbal directions to pass on to the driver. I waited patiently for the arrival of the driver. At 3:32 pm on 12/13/2022, I receive another call from dispatch indicating the delivery would require rescheduling. I expressed my displeasure to the dispatcher and made several offers to go meet the driver to escort him to my address. I exchanged several calls with dispatch in an attempt to salvage the delivery. My last conversation with dispatch included a request to call me back with the best alternative delivery date and time. No one ever returned my call.

On Wednesday, 12/14/2022, at 8:40 am I called and spoke with dispatch. Dispatch indicated they would request a delivery on 12/14/2022 or 12/15/2022. I explained that I was traveling out of town on 12/16/2022 and not available to receive the order after 12/15/2022. I also explained that I had been without a refrigerator since last Friday and was trying to keep all my perishables from going bad with ice and a cooler. I also called my local Lowes store to get the store involved and possible aid in arranging delivery. Once again, the store associate was more than helpful and very quickly had the dispatcher from the delivering firm contact me. The dispatcher provided the unfortunate news that the earliest available dates were 12/16/2022 and 12/17/2022.

I nearly cancelled the order but reconsidered and opted to take delivery on Saturday,12/17/2022 even though I will not be home and will need to get a friend to meet the driver. Hopefully this unreliable delivering firm will send a competent employee who can interpret English and is willing to accept directions.

I offered to go to the store to pick up the new refrigerator myself but apparently no store in my area has this in stock! I'd expect Lowes to offer an equally valued replacement, but no such offer was presented. I'm also realistic and know that in today's society customer service doesn't mean much. I would simply appreciate the unit I ordered to be delivered and installed as scheduled. Any gesture to make this right would be appreciated as I indicated I missed half a day of work for nothing. Perhaps a credit for the amount of the service plan I purchase to protect this unit? I'll let you decide what is fair and just.

On October 5, 2022. I purchased an NXR Stove. Stove received was a propane stove. At time of purchase I let Sam know that I have natural gas in my home and he confirmed that that is what I would be receiving at time of delivery.

Stove delivered and noticed that it was not working properly. I than contacted the duro corporation to advise. I first contacted the store to let them know a propane stove was received. Deandre at time advised me that the model numbers of the stove were so similar that by mistake Sam ordered you the wrong stove.

Meantime this propane stove was connected to my natural gas line. Which we asked Deandre at the store on 12/11. We have a concern and we want to make sure for safety reasons. Is it okay to have a propane stove connected to the natural gas stove. His reply “ well obviously I’m not a plumber”. I was not very comfortable with his response knowing that my family could be potentially be in danger.

In this same encounter my replacement stove was at the store. Deandre scheduled for delivery for 12/12.

That morning stove arrived. The delivery agent advised me that the stove was a duo hook up. Problem because I do not have the means for a 220 connection. Which at time of initial purchase I asked very detailed questions and what type of power line I have in my home and what type power line does the NXR need and connection. At the time we were comfortable with their knowledge and went ahead with the purchase.

I rejected the wrong stove and asked them also to take back the propane stove.

Than I noticed that the delivery service damaged my front door. I immediately contacted the carol stream store. Katlyn who helped me immediately gave me an email address to send her pictures of the damage and that she would get them to her manager ASAP.

The evening on 12/12. I went into the store as directed by Katlyn and she would help us find another store b/4 Christmas. She was very helpful and patient and wanted us to be satisfied with service. We did find a stove.

Amy than came in the picture. She is an assistant store manager. We discussed our frustration and she promised me that she would order this stove and would be delivered to my home by 12/20 and that she would follow up with me the following day.

12/13. I had not received a call. It was 230pm when I called the store to speak with Amy. I was told she was in a meeting. By 5pm that same evening I called again. Was told she was in a meeting again. Which I did not accept that response and demanded to speak to Amy.

Amy got in the phone. I asked her why she had not called me. She answered me with such disrespect and disgusting behavior. At that time stove was not ordered. By this time I have been 2 months without a stove. I have been patient and understand mistakes happen.

I asked her to order the stove and how she promised me a phone call. I just received a passion aggressive response. I’m the customer. I feel as though lowes put my family in danger and this is the kind of behavior and customer service. She than calls me back to let me know she will cancel my order because I’m too strong and she could not now confirm a delivery. After I was told on 12/12 that stove will come by 12/20. Without any sympathy she hangs up and than has the nerve to not even want yo help me.

She sends me an email refunding me money. She did not even try to go the extra mile as a paying customer or just a human being who wants to provide meals for her family.

I have an elderly mother at home and what would lowes do if there was a Catastrophe at my home because of the Incompetency the this store has along with all their managers and representatives. If you work you should be knowledgeable about product that you are selling. I don’t appreciate being treated like garbage and that I don’t matter. I do matter and so does my family.

I would like to be completely compensated for all purchases at Lowes because they don’t deserve my money that work hard for. I’m not a millionaire and I really don’t appreciate the disrespect it’s disgusting.

12/13 I went in the store to claim my refund. I had called the store at about 1030pm. I was told that Jordan, store manager was not in until 1pm. After on 12/12 he promised me a call by 12pm. I got to the store at about 1145am which he told me he would be at 12. Iat this point I want nothing to do with this store.

I than asked about my damage. He just doesn’t even look at me as if I’m nothing to him and no respect. He tells me “someone” will call me. I asked who and when. It was like I’m talking to the wall.

I noticed Erik who is the receiving manager. I asked him do you know who will be calling me and it was like Jordan is getting annoyed with me now talking to Erik.

I was told in 48hrs of the claim. Claim filed on 12/12 and this would be 48hrs. He told me by either today or tomorrow.

I walked out of the store feeling rapped and taken for granted. Jordan let me know he didn’t not care about me and the predicament he has put me in. Christmas is a week away , I’m a Diabetic and have no means to cook. Plus I have my family to feed. Who is going to help me now.

I have to order out of which I have to follow a diet because of my medical conditions. I have had enough and need this bureau to help me to get a resolution and the damage the caused to my personally and to my home.

Is this the way Lowes at this store treats customers as though I don’t matter.

I would like to elevate this to the top. This is not a way to treat a customer and just have the power to cancel my promised third stove of which they all are responsible for sending me the wrong stoves. Most importantly the safety concern that I still have.

I have also called corporate Lowes 3x with no help.

Who can help me.

Sincerely,

Laura Cosentino

Got a fridge with a tablet on the front. Something stopped working in it and needed replaced. Finally got a technician to come out. Didnt come with proper tools and asked if we had a toilet plunger to take out tablet. They pryed on the front to get it out damaging the door so the door needed replaced now after a year of having issues. Parts arrived and needed to verify they were delivered. Customer service very rude. Hung up on. Transferred constantly. Keep absolutely REFUSING to transfer the call to a supervisor. Not first major issue with lows and I'm DONE! Worst company to work with on anything! I just want my fridge fixed so I don't lose all my food and it's been over a year now with issues! This fix isn't even guaranteed to work.

My wife and I purchased a GE dishwasher in November of 2021. 3X GE came out to our house for repairs to the dishwasher because it would not start. They would replace something in the board and it would work again. Same thing happens 2 more times. For the grand finale it decided it would wash the dishes but stopped rinsing & drying them. Our Lowe's extended warranty kicked in last month. I was told Lowe's needed to come out 3X before they would replace it. It's obviously a lemon. For over 1 year we haven't had functional dishwasher. I don't have the patience for your tech's to come here 3 more times to try to fix this piece of metal that sprays water and doesn't do what it's suppose to do. I'm a veteran who appreciates the discount but I will never make a major purchase from Lowe's again. If this was a car a dealership would replace it. My phone number is [protected], #this purchase is under is 838377. We aren't talking thousands of dollars so it's ridiculous that you refused to replace the dishwasher. My email is [protected]@yahoo.com.

I engaged Lowes for the purchase and installation of a shower door. They dispatched their subcontractor to measure for said door. During the measure, the installer informed me that if the threshold of the shower opening was flush they would not install the door; the threshold had to have a decline toward the shower before they would agree to install the door. There was no way to tell at the time bc there was an existing door installed. They said they had been in a lawsuit with a prior customer for installing a door that caused water to pool and they would not do the install unless the threshold met their requirement. A week later I had the existing door removed by my contractor and he confirmed there was such a decline. Two weeks after that I had a tile contractor grout the holes and tile in the shower left by the removal of the existing door by my contractor prior. The Lowes subcontractor came to install the door. Without informing me that they found the threshold decline inadequate, they installed the door with the door guide hanging off the threshold by 1/2" or more, leaving the bottom of the door guide open to the shower floor below. They also cracked two tiles in the install. They did not tell me about either issues. They also failed to completely silicone seal the door frame. I tried calling the Lowes subcontractor right away but they would not answer. They replied by email and asked for my issue in writing w pictures, which I provided. I asked them why they would install the door in such a way without consulting me or tell me about the damage (especially when they said from the beginning they would not have done the install) and I asked for a refund. They told me to contact Lowes. Without independent inspection, Lowes is now siding w their subcontractor, telling me I need to fix the threshold before the installer will correct the install, when there was nothing wrong w the threshold to begin with.

I purchased a Metabo saw from the Festus Missouri location. I had the 10% discount on my phone in the form of a barcode. The assistant scanned the code and proceeded to check me out. The discount was for 10% and I recieved around 3.5% discount on the reciept. I didnt realize this until I got home . I talked to service desk and was told that it was because I didnt use my Lowes cc card. Makes no sense to me. No where in there does it say that and furthermore...I did use my Lowes card. the assistant was grasping at straws. Either way I didnt gt 10 % and at this point the saw is going back and I will never use Lowes again in any manner., I hate being misled.

I bought an aluminum Werner ladder from you years ago. I was on it today & it collapsed, the extending legs buckled & a spreader broke, causing me to fall into the brick wall of my house, hitting my head. I tried to straighten the extension legs and got them pretty straight before I noticed the extender was also broke. See attached. It is no longer usable & I have a headache. Help?

I did not ever receive my rebate confirmation 6266ceb422a3313910ec1ad4.

I contacted Lowes and the Lowes Tier II Support escalation (864601) said they would resolve the issue. They said my prepaid card had been sent, but had expired. On September 16, 2022, I was told that Tier 2 Team would reply to me via email with more information.

I still have not heard back and have not received my prepaid gift card for $302.10.

Please help me to resolve this issue.

Thank you!

Julia Kelly [protected]

email: [protected]@sad27.org

Did not dilliver in time they said. Delivery was set weeks in advance as so it would be here on day I need.not only did it not get dillvered no call telling me it was rescheduled. Called state two hours of being on hold I called home office where they told me it was rescheduled on a date thar dose not work for me. 2k purchase you think they could handle customer service better than this.

My refrigerator was to be delivered from 10:30 am to 2:30 pm. 12/11/2022. Started calling about delay about 3 pm. After four calls, which took three hours due to them not answering their telephone. I was finally told they were coming my way about 6 pm. The local store is almost impossible to reach by phone and i can't find any place or number to voice my complaint at this inconvenience. I try to shop Lowes and have for years but this incident has made me reconsider my options. It is now 7:48 pm. The longest route to my house should have been 40 minutes max. I'm extremely angry. I've waited all day on Lowes.

today is December 11 2022 and im still waiting for that fence to be installed on my property. Ive been to the Hackettstown NJ store several times and Ive talked to the installer a few times on the phone. still waiting. i keep getting lied to about when. Today we received our first snow fall just a dusting but still. Now my wife and I are fed up and just want our $$ MONEY$$ back. and have a truck come get the two pallets of materials thats been on my lawn since Aug 5 2022.

Lowes does not vet the contractors they choose for you. I have so many state complaints, but the blow insulation company never got a permit so the city never failed their work. Lowes doe not care. the full story.

The Lowes where you live may be amazing, but where I live is a disaster. But the question is how do they treat you at corporate.

Breach of contract in Texas is 4 years. For well over a year no one at our Lowes would meet with me over the breach of contract on the fence. to get the good interest rate they hire the contractor. My contract clearly says 4 2 x4 for each eight foot section. My fence is 7' high and has wood on wood to cover the openings between the regular planks. They clearly only put 3 2 x4 and not 4. The fence is falling down and planks are falling off all of the time.

I finally put in a formal claim with the contract and pictures. Lowes denied it. I have the CEO's email so I send him the lawsuit and the head of the complaint department contacts me immediately.

The inspector they hired clearly found in my favor.

I also learned on the blow in insulation they never finished the job and left entire parts of my attic without insulation. The AC people say the AC failed because they filled the drip pan with insulation.

I then learn they never got a permit. I have not asked for an extra penny. I just want the contracts completed.

Lowes told me I was to stop repairing the boards which are falling down not withstanding it allows my dog to get out. That is not going to happen.

So your Lowes may be great, but if you ever have real problems you will learn at the corporate level they treat you like dirt. I sent the Amended Lawsuit now including Lowes credit and the subcontractors to the CEO on Friday. he has until Friday and then I am just going to sue. When you represent yourself pro se you cannot get damages for your time, but I can ask for special damages and I told him one I sue we have nothing to say until all the companies being sued come up with a total of 50k in specials. I have over 70 hours on this mess.

This is not about me, it is about the thousands of people every year they cheat. People do not know how to fight so they deny the claim.

Think the fence contract says 4 2 x4 per every 8' section. The pictures prove they only used 3 and the fence is falling down. they deny the claim because they know most people do not know how to fight.

I purchased a Bosche Dishwasher plus the installation service to have installed on 02/01/2021. When Kelm Holmes Services in Sante Fe TX installed dishwasher their installer did not change out the supply line to the dishwasher. Of course the installation is out of warranty. The supply line was furnished with the new dishwasher. Now the dishwasher has a horrible smell. I have tried everything to clean out line between dishwasher and disposal. Now I have to pay someone to replace the supply line

The old dishwasher that I replaced had the same problem. I assumed the new dishwasher would fix that problem. It would have if it was installed properly

I have called Lowe's Webster and emailed Kelm Holmes. Lowes in Webster only apologized because it was out of warranty. I told her I would no longer do business with Lowe's

Receipts are in pdf format & would not accept below

Purchased dishwasher. It was determined it was a LEMON. Received refund after many months. At the time of purchasing dishwasher we also purchased

5 year extended warranty from lowes. We asked to be refunded the cost of extended warranty because we no longer had the dishwasher and did need the warranty. We have been trying to get refund since October from

Lowes.[protected]@assurant.com. As to date NO REFUND. Lowes from the beginning has not been helpful and store manager has not been helpful either. Buyer BEWARE.

Lowes, Greenville Tx On March 11, 2021, we signed an installation contract for ceramic floor tile. The work commenced around 4/11/21. Work was completed satisfactorily and looks great. After less than two years, we are discovering delamination of several tiles. When stepping on tiles we hear a hissing sound as if air is flowing underneath the tile. I also performed tapping of the tile to identify hollow sounds (Spot-bonding). There are several areas of tiles that sound hollow. For the amount of money we paid, we should certainly get more than 20 months (less than two years) of service from the floor without having to make repairs. We considered this large sum of money to be an investment in our home that should last for years. We are not a happy to discover these defects and now face the daunting task of how to repair it. This installation should have lasted a considerable number of years before having any defects. There are no cracks on the floor or foundation to determine this problem. Please contact me by phone to determine what fix can be done and if Lowes can honor repairs. Sincerely, Patrick Castillo [protected]) (Brenda Castillo) 646 County Road 2733 Caddo Mills, TX 75135

Account Number: [protected]

On 5 September 2022, I purchased a GE Profile Countertop Convection/Microwave Oven on-line from Lowe’s.

Model # PEB9159SJ3SS

Serial # MT200239A.

- On 7 September 2022, I went to Lowes to make arrangements for the oven to be delivered and put in place. The oven weighed 40 pounds and I was not able to lift it. The salesman was very helpful and arranged for the oven to not only be delivered, but to unpack it and place on shelf.

- I attempted to bake some muffins, about half-way through the baking process I could smell burning. I stopped the timer on the convection oven opened the door and smoke billowed out. The kitchen and the house was filled with smoke. The back of the oven was burnt. The muffins were solid black, burned all the way through, looked like hockey pucks.

- The next day I went directly to Lowe’s and explained the problem.

- They agreed the unit failed, scheduled a pick-up date and ordered a new oven: both scheduled for 26 October 2022.

Order# [protected]

Model # PEB9159SJ3SS

Serial # FT200442A

Purchased: 10 October 2022

Delivered: 26 October 2022

The second new oven was delivered on 26 October 2022. That afternoon I again attempted to bake some muffins. Due to the experience with the first oven, I kept a very close eye on the baking process. At less than half the baking time, again the muffins were burning with smoke inside the oven.

On 27 October 2022, I went to Lowe’s to request assistance. I wanted to return the oven and order something new. it was recommended that I contact GE regarding this problem. Spoke with Malcolm White, Assistant Store Manager. He gave me his business card and asked that I contact him and let him know the results of my call to GE. That afternoon following my call with GE, I sent an email to Mr White outlining the steps to be taken, per GE.

Called GE, 27 October 2022 at about 1:00pm.

- I spoke with Alexis at GE Appliances [protected]). She checked to see if there were any known issues with this model oven and found nothing.

- She recommended a serviceman come out to check the oven and determine what the issue is. This is a local company and they will call within 24-48 hours to set up an appointment.

- There is a service charge for this service: Alexis told me there would be a one-time refundable fee of $5.00.

- However, I received an email from “Just Answer” with the following info: "You were charged the one-time $5 join fee and the $37 membership fee (Order ID [protected]-910). This membership renews automatically and the membership fee will be charged each month until you cancel."

- Definitely not what I expected after purchasing a $700.00 oven that doesn't work completely.

1 Nov 2022 @ 1500

Confirmation # [protected]

Called GE again at [protected], and spoke with Sharon.

- Told her about my call on 27 Oct 22 and that I had not been contacted by a local service company to set up an appointment to check the new oven.

- There was no record of my call to Alexis on 27 Oct 22

- Told Sharon that I’d not heard anything from a local serviceman, and mentioned the two charges from “Just Answer”.

- Sharon told me that GE does not charge a fee for setting up a service appointment, and to contact my bank to have the charges removed. I contacted Chase and the charges were removed on 2 Nov 22.

- Was on the phone with Sharon for at least 45 minutes; several times she placed me on an extended hold, attempting to find an answer for me.

- She apologized several times, and told me that I’d been assigned to a locating team, who would find a service company in the local area.

2 Nov 22 @ 0950

- Had a call from the locating team, my case had been referred to a local company who would be contacting me to set up an appointment: Authorized Technical Service (ATS).

-

5 Nov 2022 @ 0820

- Called GE [protected]), spoke with Laura. Gave her the Confirmation Number # [protected], and explained by situation.

- She checked the notes with this claim and had no explanation as to why the company had not called me.

- She gave me the number of ATS, [protected]) and suggested I call them.

- I checked the ATS website and found that they are open on Saturdays, [protected]. So I called and left a message with my phone number, letting them know that I’d been referred by GE. Also that I’d been informed they’d call on 2 Nov 2022, but I never received a call.

- The answering machine stated that if the message was left during normal business hours, they would return my call within 30 minutes.

- I did not receive a call

6 Nov 22, 1550

- Received a reply email from GE: “A member of our support team will reply as soon as possible.”

8 Nov 22, 0715

- I had a call at 0715 from Leopoldo this morning from the service tech about the oven. He said he'd be here between [protected]. I called them back and told them I had an appointment today and could we make the appointment for tomorrow. He said they are only out in this area on Tuesdays, so there was no point in waiting another week and still miss swimming, so I told him to come today.

- Leopoldo arrived at about 1140, spent about 15 minutes here, didn’t look at the oven. I explained what I’d encountered the day it was delivered with the burnt muffins. He said he’d order parts, a temperature control and I think he said a probe.

- They only come out to this area on Tuesdays, so it will the convection portion of the oven.

- From 8 Nov 22 forward, I never heard anything from ATS. No notice that the part had been received or when they would come out to fix the oven.

8 Nov 2022, 1227

- Had a call from Kyle, GEA, checking to see if ATS had called to set up an appointment.

- “This is Kyle from GEA consumer relations and I wanted to follow up with you after I left the voicemail for you directly. I am the case manager directly that was assigned the case file after the email was received. Feel free to reply to this email directly just make sure to not alter or change the subject line after replying to ensure it is attached to the case file directly.

Kyle S

GE Appliances

Case # [protected]”

15 Nov 2022

- I did not hear from Leopoldo, Service Manager, with ATS today. Apparently they did not receive the parts that were ordered to fix the convection portion of my oven. So another week has gone by. This issue has been going on since 5 September 2022. I think I've been more than patient through all of this, but my patience has worn thin. If the convection portion of the oven is not fixed and working by the close of business on 22 November 2022, the oven will be returned and a complete refund requested.

- A copy of this message will be forwarded to Malcolm White, Assistant Manager, at the Lowe's at 1800 W. Valencia, Tucson AZ 85746, phone [protected]. I've been working with GE since 27 October 2022 on the issue with this second oven. And now we're a week away from Thanksgiving. Since the oven was delivered almost a month ago, I may need your assistance to facilitate the return and refund of the oven.

22 Nov 2022

- Once again, I did not hear from Leopoldo, ATS today, regarding the issue with my GE Profile Convection/Microwave Oven. I've not heard from ATS

since 8 Nov 2022.

- It's been nearly 3 months since this all began on 5 September 2022. I think I've been more than patient up until now. However, I'm done waiting. After the Thanksgiving holiday weekend, I will be going to Lowe's to return the oven and request a refund. Please let Authorized Technical Services (ATS) here in Tucson, that their services are no longer required, that I'm returning the oven.

- “This is Kyle from GEA consumer relations and I wanted to follow up with you after I got the email and I totally understand and would do the same thing if I was in your position. I will update the ticket as I am not in contact with ATS but will get the feed get the issues noted, thank you and have a happy holiday.I will place the case on standby and if I get a reply I will review and reply, thank you again for letting myself assist in the case file where I could.”

28 Nov 2022

- I went to the Appliance Desk to request refund and to set up a pick-up date for the convection/microwave oven I was referred to Customer Service. Went to Customer Service. The clerk was not sure how to proceed and called someone in management. She was informed that I need to contact GE to obtain an RA Number.

- Called GE 29 Nov 2022, [protected], and spoke with TY. She informed me that GE does not give RA numbers to customers. The store where the oven was purchased is required to call GE and obtain an RA number, noting that they were aware of this policy.

- “This is Kyle from GEA consumer relations and I wanted to follow up with you as I had a follow up to touch base with you today. I see where you spoke to my fellow rep and she is accurate in advising to have the dealer call in to the proper avenue and they are able to request the RA number as that is not provided from this department.”

1 Dec 2022

- Went to Lowes, asked to speak with a Manager. Malcolm White came to discuss the issue with returning the oven. I showed him the email from GE Consumer Relations stating that the seller is responsible for obtaining the RA number. Malcolm requested that I forward the last email from Kyle to him so that he can contact him.

- As soon as I got home that afternoon I emailed Malcolm the information he requested.

Maggie Wilson-Sands

Thu, Dec 1, 1:42 PM (2 days ago)

to Malcom.White



- Hello Malcolm,

-

- Noted below is the information you requested, along with some phone numbers for GE. Once you have the RA Number, it would be appreciated if you could email the date of pickup of the non-working oven.

-

- Thank you for your assistance in finally getting this resolved!

-

- Sincerely,

- Maggie Wilson-Sands

- *******************************************

- GE Main Number: [protected]

-

- GE Consumer Relations: [protected]

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- GE Email Address, Consumer Relations: [protected]@geappliances.com>

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- [EXT] Re: GE - Appliance Complaint [Case Number: [protected]] [ ref:_00D4PxZeh._5004P25JIuN:ref ]

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General via 2s1zz56y93pg.4p-xzehuae.na132.bnc.salesforce.com

Wed, Nov 30, 2:16 PM (23 hours ago)

to me



- Good afternoon

“This is Kyle from GEA consumer relations and I wanted to follow up with you as I had a follow up to touch base with you today. I see where you spoke to my fellow rep and she is accurate in advising to have the dealer call in to the proper avenue and they are able to request the RA number as that is not provided from this department. I also see that the service call that was booked for the 13th has been cancelled. Feel free to reply to this email directly just make sure to not alter or change the subject line after replying to ensure it is attached to the case file directly.

Kyle S

GE Appliances

Case # [protected]”

6 Dec 2022

- Called Lowes and spoke with Malcolm again. He stated that he’d not received the initial email. He requested that I forward that that email to him again, and we confirmed that I had the correct email address.

9 Dec 2022

- Since I’d not heard from him, I went to Lowes again to speak with Malcolm to determine where the issue stood regarding obtaining a RA number and when they would be coming out to pick up the second oven.

- Malcolm is off until 11 Dec 2022.

- So another week has gone by. I’ve not been contacted by Malcolm and have no idea where thing stands with the return of this convection oven.

I think I’ve been more than patient with both Lowe’s and GE. Two Profile Convection/Microwave Ovens that failed, the convection portion does not work. It’s been 3 months since all of this started with the purchase of the first oven. And it’s been 6 weeks since the issues with the second oven began. I’ve done everything Lowe’s has asked of me, but patient has run out. I would like for this issue to be resolved quickly.

I noticed my refrigerator was failing to stay at temperature, so I went to Lowe's on 5 December 2022, and bought a new unit. Delivery was scheduled for 7 December. When the delivery people showed up, the lead person came in and looked around, said he could not deliver because there was no shut off for the water line that services the ice maker and water dispenser. He claimed that what looked like a shut off valve was not. I hired a plumber, who immediately recognized that it was in fact a shut off valve, but he installed a new anyway, since he was here and I had to pay for a service call. Delivery was rescheduled for 8 December, and when I received the 30 minute heads up call, I was told they did not have a new unit, but were supposed to pick up the old one. I went to the store, and after nearly an hour, during which they were told a different story, that the unit was damaged and could not be delivered, a new delivery date of 10 December was the best they could do. Meanwhile the fridge is now not cold at all, and the food is spoiling and will need to be tossed. I want to know how to get reimbursed for my food loss. I called "customer care" twice to no avail. I twice got transferred to someone else who could not help me. I have given up and am trying this method.