Lowe's
reviews and complaints

Got a fridge with a tablet on the front. Something stopped working in it and needed replaced. Finally got a technician to come out. Didnt come with proper tools and asked if we had a toilet plunger to take out tablet. They pryed on the front to get it out damaging the door so the door needed replaced now after a year of having issues. Parts arrived and needed to verify they were delivered. Customer service very rude. Hung up on. Transferred constantly. Keep absolutely REFUSING to transfer the call to a supervisor. Not first major issue with lows and I'm DONE! Worst company to work with on anything! I just want my fridge fixed so I don't lose all my food and it's been over a year now with issues! This fix isn't even guaranteed to work.

My wife and I purchased a GE dishwasher in November of 2021. 3X GE came out to our house for repairs to the dishwasher because it would not start. They would replace something in the board and it would work again. Same thing happens 2 more times. For the grand finale it decided it would wash the dishes but stopped rinsing & drying them. Our Lowe's extended warranty kicked in last month. I was told Lowe's needed to come out 3X before they would replace it. It's obviously a lemon. For over 1 year we haven't had functional dishwasher. I don't have the patience for your tech's to come here 3 more times to try to fix this piece of metal that sprays water and doesn't do what it's suppose to do. I'm a veteran who appreciates the discount but I will never make a major purchase from Lowe's again. If this was a car a dealership would replace it. My phone number is [protected], #this purchase is under is 838377. We aren't talking thousands of dollars so it's ridiculous that you refused to replace the dishwasher. My email is [protected]@yahoo.com.

I engaged Lowes for the purchase and installation of a shower door. They dispatched their subcontractor to measure for said door. During the measure, the installer informed me that if the threshold of the shower opening was flush they would not install the door; the threshold had to have a decline toward the shower before they would agree to install the door. There was no way to tell at the time bc there was an existing door installed. They said they had been in a lawsuit with a prior customer for installing a door that caused water to pool and they would not do the install unless the threshold met their requirement. A week later I had the existing door removed by my contractor and he confirmed there was such a decline. Two weeks after that I had a tile contractor grout the holes and tile in the shower left by the removal of the existing door by my contractor prior. The Lowes subcontractor came to install the door. Without informing me that they found the threshold decline inadequate, they installed the door with the door guide hanging off the threshold by 1/2" or more, leaving the bottom of the door guide open to the shower floor below. They also cracked two tiles in the install. They did not tell me about either issues. They also failed to completely silicone seal the door frame. I tried calling the Lowes subcontractor right away but they would not answer. They replied by email and asked for my issue in writing w pictures, which I provided. I asked them why they would install the door in such a way without consulting me or tell me about the damage (especially when they said from the beginning they would not have done the install) and I asked for a refund. They told me to contact Lowes. Without independent inspection, Lowes is now siding w their subcontractor, telling me I need to fix the threshold before the installer will correct the install, when there was nothing wrong w the threshold to begin with.

I purchased a Metabo saw from the Festus Missouri location. I had the 10% discount on my phone in the form of a barcode. The assistant scanned the code and proceeded to check me out. The discount was for 10% and I recieved around 3.5% discount on the reciept. I didnt realize this until I got home . I talked to service desk and was told that it was because I didnt use my Lowes cc card. Makes no sense to me. No where in there does it say that and furthermore...I did use my Lowes card. the assistant was grasping at straws. Either way I didnt gt 10 % and at this point the saw is going back and I will never use Lowes again in any manner., I hate being misled.

I bought an aluminum Werner ladder from you years ago. I was on it today & it collapsed, the extending legs buckled & a spreader broke, causing me to fall into the brick wall of my house, hitting my head. I tried to straighten the extension legs and got them pretty straight before I noticed the extender was also broke. See attached. It is no longer usable & I have a headache. Help?

I did not ever receive my rebate confirmation 6266ceb422a3313910ec1ad4.

I contacted Lowes and the Lowes Tier II Support escalation (864601) said they would resolve the issue. They said my prepaid card had been sent, but had expired. On September 16, 2022, I was told that Tier 2 Team would reply to me via email with more information.

I still have not heard back and have not received my prepaid gift card for $302.10.

Please help me to resolve this issue.

Thank you!

Julia Kelly [protected]

email: [protected]@sad27.org

Did not dilliver in time they said. Delivery was set weeks in advance as so it would be here on day I need.not only did it not get dillvered no call telling me it was rescheduled. Called state two hours of being on hold I called home office where they told me it was rescheduled on a date thar dose not work for me. 2k purchase you think they could handle customer service better than this.

My refrigerator was to be delivered from 10:30 am to 2:30 pm. 12/11/2022. Started calling about delay about 3 pm. After four calls, which took three hours due to them not answering their telephone. I was finally told they were coming my way about 6 pm. The local store is almost impossible to reach by phone and i can't find any place or number to voice my complaint at this inconvenience. I try to shop Lowes and have for years but this incident has made me reconsider my options. It is now 7:48 pm. The longest route to my house should have been 40 minutes max. I'm extremely angry. I've waited all day on Lowes.

today is December 11 2022 and im still waiting for that fence to be installed on my property. Ive been to the Hackettstown NJ store several times and Ive talked to the installer a few times on the phone. still waiting. i keep getting lied to about when. Today we received our first snow fall just a dusting but still. Now my wife and I are fed up and just want our $$ MONEY$$ back. and have a truck come get the two pallets of materials thats been on my lawn since Aug 5 2022.

Lowes does not vet the contractors they choose for you. I have so many state complaints, but the blow insulation company never got a permit so the city never failed their work. Lowes doe not care. the full story.

The Lowes where you live may be amazing, but where I live is a disaster. But the question is how do they treat you at corporate.

Breach of contract in Texas is 4 years. For well over a year no one at our Lowes would meet with me over the breach of contract on the fence. to get the good interest rate they hire the contractor. My contract clearly says 4 2 x4 for each eight foot section. My fence is 7' high and has wood on wood to cover the openings between the regular planks. They clearly only put 3 2 x4 and not 4. The fence is falling down and planks are falling off all of the time.

I finally put in a formal claim with the contract and pictures. Lowes denied it. I have the CEO's email so I send him the lawsuit and the head of the complaint department contacts me immediately.

The inspector they hired clearly found in my favor.

I also learned on the blow in insulation they never finished the job and left entire parts of my attic without insulation. The AC people say the AC failed because they filled the drip pan with insulation.

I then learn they never got a permit. I have not asked for an extra penny. I just want the contracts completed.

Lowes told me I was to stop repairing the boards which are falling down not withstanding it allows my dog to get out. That is not going to happen.

So your Lowes may be great, but if you ever have real problems you will learn at the corporate level they treat you like dirt. I sent the Amended Lawsuit now including Lowes credit and the subcontractors to the CEO on Friday. he has until Friday and then I am just going to sue. When you represent yourself pro se you cannot get damages for your time, but I can ask for special damages and I told him one I sue we have nothing to say until all the companies being sued come up with a total of 50k in specials. I have over 70 hours on this mess.

This is not about me, it is about the thousands of people every year they cheat. People do not know how to fight so they deny the claim.

Think the fence contract says 4 2 x4 per every 8' section. The pictures prove they only used 3 and the fence is falling down. they deny the claim because they know most people do not know how to fight.

I purchased a Bosche Dishwasher plus the installation service to have installed on 02/01/2021. When Kelm Holmes Services in Sante Fe TX installed dishwasher their installer did not change out the supply line to the dishwasher. Of course the installation is out of warranty. The supply line was furnished with the new dishwasher. Now the dishwasher has a horrible smell. I have tried everything to clean out line between dishwasher and disposal. Now I have to pay someone to replace the supply line

The old dishwasher that I replaced had the same problem. I assumed the new dishwasher would fix that problem. It would have if it was installed properly

I have called Lowe's Webster and emailed Kelm Holmes. Lowes in Webster only apologized because it was out of warranty. I told her I would no longer do business with Lowe's

Receipts are in pdf format & would not accept below

Purchased dishwasher. It was determined it was a LEMON. Received refund after many months. At the time of purchasing dishwasher we also purchased

5 year extended warranty from lowes. We asked to be refunded the cost of extended warranty because we no longer had the dishwasher and did need the warranty. We have been trying to get refund since October from

Lowes.[protected]@assurant.com. As to date NO REFUND. Lowes from the beginning has not been helpful and store manager has not been helpful either. Buyer BEWARE.

Lowes, Greenville Tx On March 11, 2021, we signed an installation contract for ceramic floor tile. The work commenced around 4/11/21. Work was completed satisfactorily and looks great. After less than two years, we are discovering delamination of several tiles. When stepping on tiles we hear a hissing sound as if air is flowing underneath the tile. I also performed tapping of the tile to identify hollow sounds (Spot-bonding). There are several areas of tiles that sound hollow. For the amount of money we paid, we should certainly get more than 20 months (less than two years) of service from the floor without having to make repairs. We considered this large sum of money to be an investment in our home that should last for years. We are not a happy to discover these defects and now face the daunting task of how to repair it. This installation should have lasted a considerable number of years before having any defects. There are no cracks on the floor or foundation to determine this problem. Please contact me by phone to determine what fix can be done and if Lowes can honor repairs. Sincerely, Patrick Castillo [protected]) (Brenda Castillo) 646 County Road 2733 Caddo Mills, TX 75135

Account Number: [protected]

On 5 September 2022, I purchased a GE Profile Countertop Convection/Microwave Oven on-line from Lowe’s.

Model # PEB9159SJ3SS

Serial # MT200239A.

- On 7 September 2022, I went to Lowes to make arrangements for the oven to be delivered and put in place. The oven weighed 40 pounds and I was not able to lift it. The salesman was very helpful and arranged for the oven to not only be delivered, but to unpack it and place on shelf.

- I attempted to bake some muffins, about half-way through the baking process I could smell burning. I stopped the timer on the convection oven opened the door and smoke billowed out. The kitchen and the house was filled with smoke. The back of the oven was burnt. The muffins were solid black, burned all the way through, looked like hockey pucks.

- The next day I went directly to Lowe’s and explained the problem.

- They agreed the unit failed, scheduled a pick-up date and ordered a new oven: both scheduled for 26 October 2022.

Order# [protected]

Model # PEB9159SJ3SS

Serial # FT200442A

Purchased: 10 October 2022

Delivered: 26 October 2022

The second new oven was delivered on 26 October 2022. That afternoon I again attempted to bake some muffins. Due to the experience with the first oven, I kept a very close eye on the baking process. At less than half the baking time, again the muffins were burning with smoke inside the oven.

On 27 October 2022, I went to Lowe’s to request assistance. I wanted to return the oven and order something new. it was recommended that I contact GE regarding this problem. Spoke with Malcolm White, Assistant Store Manager. He gave me his business card and asked that I contact him and let him know the results of my call to GE. That afternoon following my call with GE, I sent an email to Mr White outlining the steps to be taken, per GE.

Called GE, 27 October 2022 at about 1:00pm.

- I spoke with Alexis at GE Appliances [protected]). She checked to see if there were any known issues with this model oven and found nothing.

- She recommended a serviceman come out to check the oven and determine what the issue is. This is a local company and they will call within 24-48 hours to set up an appointment.

- There is a service charge for this service: Alexis told me there would be a one-time refundable fee of $5.00.

- However, I received an email from “Just Answer” with the following info: "You were charged the one-time $5 join fee and the $37 membership fee (Order ID [protected]-910). This membership renews automatically and the membership fee will be charged each month until you cancel."

- Definitely not what I expected after purchasing a $700.00 oven that doesn't work completely.

1 Nov 2022 @ 1500

Confirmation # [protected]

Called GE again at [protected], and spoke with Sharon.

- Told her about my call on 27 Oct 22 and that I had not been contacted by a local service company to set up an appointment to check the new oven.

- There was no record of my call to Alexis on 27 Oct 22

- Told Sharon that I’d not heard anything from a local serviceman, and mentioned the two charges from “Just Answer”.

- Sharon told me that GE does not charge a fee for setting up a service appointment, and to contact my bank to have the charges removed. I contacted Chase and the charges were removed on 2 Nov 22.

- Was on the phone with Sharon for at least 45 minutes; several times she placed me on an extended hold, attempting to find an answer for me.

- She apologized several times, and told me that I’d been assigned to a locating team, who would find a service company in the local area.

2 Nov 22 @ 0950

- Had a call from the locating team, my case had been referred to a local company who would be contacting me to set up an appointment: Authorized Technical Service (ATS).

-

5 Nov 2022 @ 0820

- Called GE [protected]), spoke with Laura. Gave her the Confirmation Number # [protected], and explained by situation.

- She checked the notes with this claim and had no explanation as to why the company had not called me.

- She gave me the number of ATS, [protected]) and suggested I call them.

- I checked the ATS website and found that they are open on Saturdays, [protected]. So I called and left a message with my phone number, letting them know that I’d been referred by GE. Also that I’d been informed they’d call on 2 Nov 2022, but I never received a call.

- The answering machine stated that if the message was left during normal business hours, they would return my call within 30 minutes.

- I did not receive a call

6 Nov 22, 1550

- Received a reply email from GE: “A member of our support team will reply as soon as possible.”

8 Nov 22, 0715

- I had a call at 0715 from Leopoldo this morning from the service tech about the oven. He said he'd be here between [protected]. I called them back and told them I had an appointment today and could we make the appointment for tomorrow. He said they are only out in this area on Tuesdays, so there was no point in waiting another week and still miss swimming, so I told him to come today.

- Leopoldo arrived at about 1140, spent about 15 minutes here, didn’t look at the oven. I explained what I’d encountered the day it was delivered with the burnt muffins. He said he’d order parts, a temperature control and I think he said a probe.

- They only come out to this area on Tuesdays, so it will the convection portion of the oven.

- From 8 Nov 22 forward, I never heard anything from ATS. No notice that the part had been received or when they would come out to fix the oven.

8 Nov 2022, 1227

- Had a call from Kyle, GEA, checking to see if ATS had called to set up an appointment.

- “This is Kyle from GEA consumer relations and I wanted to follow up with you after I left the voicemail for you directly. I am the case manager directly that was assigned the case file after the email was received. Feel free to reply to this email directly just make sure to not alter or change the subject line after replying to ensure it is attached to the case file directly.

Kyle S

GE Appliances

Case # [protected]”

15 Nov 2022

- I did not hear from Leopoldo, Service Manager, with ATS today. Apparently they did not receive the parts that were ordered to fix the convection portion of my oven. So another week has gone by. This issue has been going on since 5 September 2022. I think I've been more than patient through all of this, but my patience has worn thin. If the convection portion of the oven is not fixed and working by the close of business on 22 November 2022, the oven will be returned and a complete refund requested.

- A copy of this message will be forwarded to Malcolm White, Assistant Manager, at the Lowe's at 1800 W. Valencia, Tucson AZ 85746, phone [protected]. I've been working with GE since 27 October 2022 on the issue with this second oven. And now we're a week away from Thanksgiving. Since the oven was delivered almost a month ago, I may need your assistance to facilitate the return and refund of the oven.

22 Nov 2022

- Once again, I did not hear from Leopoldo, ATS today, regarding the issue with my GE Profile Convection/Microwave Oven. I've not heard from ATS

since 8 Nov 2022.

- It's been nearly 3 months since this all began on 5 September 2022. I think I've been more than patient up until now. However, I'm done waiting. After the Thanksgiving holiday weekend, I will be going to Lowe's to return the oven and request a refund. Please let Authorized Technical Services (ATS) here in Tucson, that their services are no longer required, that I'm returning the oven.

- “This is Kyle from GEA consumer relations and I wanted to follow up with you after I got the email and I totally understand and would do the same thing if I was in your position. I will update the ticket as I am not in contact with ATS but will get the feed get the issues noted, thank you and have a happy holiday.I will place the case on standby and if I get a reply I will review and reply, thank you again for letting myself assist in the case file where I could.”

28 Nov 2022

- I went to the Appliance Desk to request refund and to set up a pick-up date for the convection/microwave oven I was referred to Customer Service. Went to Customer Service. The clerk was not sure how to proceed and called someone in management. She was informed that I need to contact GE to obtain an RA Number.

- Called GE 29 Nov 2022, [protected], and spoke with TY. She informed me that GE does not give RA numbers to customers. The store where the oven was purchased is required to call GE and obtain an RA number, noting that they were aware of this policy.

- “This is Kyle from GEA consumer relations and I wanted to follow up with you as I had a follow up to touch base with you today. I see where you spoke to my fellow rep and she is accurate in advising to have the dealer call in to the proper avenue and they are able to request the RA number as that is not provided from this department.”

1 Dec 2022

- Went to Lowes, asked to speak with a Manager. Malcolm White came to discuss the issue with returning the oven. I showed him the email from GE Consumer Relations stating that the seller is responsible for obtaining the RA number. Malcolm requested that I forward the last email from Kyle to him so that he can contact him.

- As soon as I got home that afternoon I emailed Malcolm the information he requested.

Maggie Wilson-Sands

Thu, Dec 1, 1:42 PM (2 days ago)

to Malcom.White



- Hello Malcolm,

-

- Noted below is the information you requested, along with some phone numbers for GE. Once you have the RA Number, it would be appreciated if you could email the date of pickup of the non-working oven.

-

- Thank you for your assistance in finally getting this resolved!

-

- Sincerely,

- Maggie Wilson-Sands

- *******************************************

- GE Main Number: [protected]

-

- GE Consumer Relations: [protected]

-

- GE Email Address, Consumer Relations: [protected]@geappliances.com>

-

- [EXT] Re: GE - Appliance Complaint [Case Number: [protected]] [ ref:_00D4PxZeh._5004P25JIuN:ref ]

-

General via 2s1zz56y93pg.4p-xzehuae.na132.bnc.salesforce.com

Wed, Nov 30, 2:16 PM (23 hours ago)

to me



- Good afternoon

“This is Kyle from GEA consumer relations and I wanted to follow up with you as I had a follow up to touch base with you today. I see where you spoke to my fellow rep and she is accurate in advising to have the dealer call in to the proper avenue and they are able to request the RA number as that is not provided from this department. I also see that the service call that was booked for the 13th has been cancelled. Feel free to reply to this email directly just make sure to not alter or change the subject line after replying to ensure it is attached to the case file directly.

Kyle S

GE Appliances

Case # [protected]”

6 Dec 2022

- Called Lowes and spoke with Malcolm again. He stated that he’d not received the initial email. He requested that I forward that that email to him again, and we confirmed that I had the correct email address.

9 Dec 2022

- Since I’d not heard from him, I went to Lowes again to speak with Malcolm to determine where the issue stood regarding obtaining a RA number and when they would be coming out to pick up the second oven.

- Malcolm is off until 11 Dec 2022.

- So another week has gone by. I’ve not been contacted by Malcolm and have no idea where thing stands with the return of this convection oven.

I think I’ve been more than patient with both Lowe’s and GE. Two Profile Convection/Microwave Ovens that failed, the convection portion does not work. It’s been 3 months since all of this started with the purchase of the first oven. And it’s been 6 weeks since the issues with the second oven began. I’ve done everything Lowe’s has asked of me, but patient has run out. I would like for this issue to be resolved quickly.

I noticed my refrigerator was failing to stay at temperature, so I went to Lowe's on 5 December 2022, and bought a new unit. Delivery was scheduled for 7 December. When the delivery people showed up, the lead person came in and looked around, said he could not deliver because there was no shut off for the water line that services the ice maker and water dispenser. He claimed that what looked like a shut off valve was not. I hired a plumber, who immediately recognized that it was in fact a shut off valve, but he installed a new anyway, since he was here and I had to pay for a service call. Delivery was rescheduled for 8 December, and when I received the 30 minute heads up call, I was told they did not have a new unit, but were supposed to pick up the old one. I went to the store, and after nearly an hour, during which they were told a different story, that the unit was damaged and could not be delivered, a new delivery date of 10 December was the best they could do. Meanwhile the fridge is now not cold at all, and the food is spoiling and will need to be tossed. I want to know how to get reimbursed for my food loss. I called "customer care" twice to no avail. I twice got transferred to someone else who could not help me. I have given up and am trying this method.

Many dates & times the pro desk has no loaders or (TRY CALLING THE ESTERO FL store see what happens. good luck ) employees to help contractors and or the customers. Have been doing business at that store for 15 years Have seen many mangers come and go. ((((((THEworst we have seen it. ))))))) There delivery service is awful. They do not bother to call u if your delivery is going to b late or delayed...Have spent $1,000.00 ' s in that . WILL ONLY USE THEM FOR STOP AND GO..items no large orders.

Visited The Lowes at 9191 SW 137 Ave, Miami, FL on 12/7/22. Garden center is aweful. I went on the internet first to see if they had rubber mulch. It said they had it. When I went to the store,they didn't have it. The rep said she didn't know what that was. Another rep said he was busy. Then I wanted to buy a couple of planters. There is so much disorganization I couldn't believe it. All the pots are out of place so what I thought was $14.98 was $39. The other was $14.98 in the $5.98 section . I called for the manager. Darius I think his name was, offered a 25% discount. Seemed uninterested. I refused. Don't go to this place. Check all the prices. Everything is in disarray. Now I'm trying to submit my review. It won't let me. I guess they don't want you to know how bad it is. If I could give them zero, I would.

I went to Home Depot. Got a huge pot on sale $13.02 from $49.98. Awesome.

On November 25th I purchased a Range and Fridge from Lowe's Delivery was supposed to be November 29th. Between 8am-12pm. The delivery drivers showed up at 10:30am wreaking of marijuana. They proceed to tell me that they would be dropping off my appliances but could not remove the old ones, which I paid $80 to have them removed and an extra $20 to have the range hooked up. I told them I have no where to put the new appliances unless they removed the old ones. They told me the best they could do was to put the old stuff in my front yard since the truck was full. I asked them when would they be able to come back and get the items out the yard they stated they didn't know. I told them that was unacceptable. I called the delivery office and spoke to the manger (Gary) he told me they would be returning around 7pm once the truck has been cleared out to be able to put the old appliances on the truck and deliver the new items. They never showed back up so my food sat out from 8am-7:30pm I called the corporate office and spoke to Terri I was given a case number [protected] She stated she would reach out to the store and have someone call me to reschedule. No one never called me. I then called corporate and spoke to Sergio he said my case had been escalated. I finally got a call from Jemar stating they could deliver it December 2nd with a window of 8am-8pm totally unacceptable. I requested a refund because I refuse to miss another day of work to due to a large window. I then had to speak to a lady named Rudy, she said she could give me a 10% discount on future purchase. What a joke I missed a whole day of work on the 29th and left all my food out for 12hrs and they wanted to only offer me 10% as if I would ever shop there again. The delivery service they use is very unprofessional.

I have spent over an hour 4 different times in the past 2 days trying to get ahold of customer service [protected] to return unused soffit which online it won't accept the return. The one time I was able to speak to a human she said she would have someone call me to arrange pick up and they would take care of it. That did not happen and now the only thing Lowes does well is not take your call.This occurred 12/04 and 12/05 I have wasted 5 hours of time on hold for no one to ever pick up, This includes the other Lowes in Cape Coral at [protected]. It appears these stores purposely don't answer their phones and don't allow voicemail. This is in regards to order [protected]. How does a company survive with this type of service?

My name is Steven Norton and I purchased a refrigerator from Lowe’s on Friday and was having it delivered on Monday. While checking out the computer froze and lost my delivery for Sunday. I said that’s okay I can wait till Monday. I have not had a refrigerator for 6 days at this point. Today they come to deliver my refrigerator and they goto a house a mile down the road and said they couldn’t if find my house. I specifically sent directions and I was told they went on and would not be able to deliver today. This was at 10 and the window was 8am-12. I have supported your company and even worked for your company as a manager. I’m deeply sad that your customer care has gone down the drain and continues to get worse. When I spend $1800 I expect service. If your delivery team is not able to read house numbers that is a problem in its self. You can’t depend on people to use their brain at Lowe’s anymore and they rely on gps and technology. You need better talent and if you would treat your people better you would see them engaging with customers. Now you have lost my sale because I’m going to cancel and pick up something from your competitor. In a time like this you really need to rethink things and how you can take back the market share you have lost in Columbia Sc.