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Lowes,
Good evening.
This is an observation that troubled and scared me tonight. On my third use of this (Lowes assembled grill product, model 463630021, purchased on 6-29-23, $229.00), and after ensuring values were tight, I pushed the igniter. Flames erupted under and around the main burners, then out the side and then onto the top of the propane tank. Stunned for about 3 seconds I realized /OMG/ and dashed for the fire extinguisher in the kitchen, and some 20 seconds later I extinguished the flames (photo). I consider myself a lucky guy as things could have gotten worse. Going back over the ordeal, I cannot fault anyone other than myself for this, but my pre-checks were solid. Then how did this happen? I am not fully sure but I am sure that I will never purchase an assembled grill from Lowes or anyone again. In conclusion, as a trainer for most of my life, lessons learned are very valuable. I hope you will consider emphasizing to those who assemble your products, be it employees or third parties, that all steps should be checked and doubled checked. I thought it was great that the product was already assembled but after this, I will not repeat. Thanks for listening.
S/F, Michael Kane
Desired outcome: Those who assemble products for Lowes check and double check connections.
I believe you! They are horrible to work with. They truly are! I am having problems with them right now about a faulty pressure washer they sold me. They want ME to pay to repair their bad product and I have the best extended warranty they offered! It's a rip-off and a con game is all it amounts to. I'm sorry you had to deal with them. Horrible Customer Service! HORRIBLE!