Lowe's
Reviews and Complaints

Lowes informed me that I should expect a call from the installer between 8-10 a.m. The installer called at 8:10 a.m. As soon as I received the message (8:20 a.m.), I called the installer and he said that I was supposed to be his first job, but since I didn't return his call fast enough (10 minutes), he had been instructed by Lowes to go to his second job first. He said he was on the way to that job and, therefore, could not come to my house until sometime in the afternoon. I called Vicky at the Lowes for Ann Arbor [protected]) to complain and get a resolution, since the installer had not started the work at the location that was supposed to be his second job. She said she would try to find a solution and would call me back. She never called back. I'm still waiting. So far my experience with this company is that they do not know how to respond to customer complaints and their approach to scheduling work is unforgiving in the extreme. They will never say they're sorry and if you express frustration they put you on hold. If you call the national customer service number, [protected]) you are subjected to a barage of ads. Only after you have listened to the ads for 5-10 minutes does the recording say that the number has been changed. Little wonder they have changed their customer service number. DO NOT USE THIS COMPANY!

We purchased $2300+ of appliances from Lowes over one month ago from the store in Panama City Beach, FL. We called numerous times up to the scheduled delivery date of 11/14 to confirm delivery and were told yes, they will be delivering on 11/14 after 11 AM. We called the morning of 11/14 and then told they would deliver between 2-5 PM. At 4 PM we became concerned and called to the store and asked for the Manager. We got the Asst Manager Brandon, who then told us that there was "weather" that caused a delay and they would be there by 8 PM. Really Brandon? We are here, there is no weather, it is 68 and sunny. Brandon personally guaranteed they would deliver, but they failed to do so. I need to head back to Jacksonville int eh morning (and I told Brandon this) and could not wait for delivery the next day. He assured me it would be here tonight, and that ended up being a lie. I will now be heading down to the store and request a full refund for our appliance purchase, but I'm sure "Brandon" will have another story for me as to why it was not delivered today. HOME DEPOT HERE WE COME! Do not trust Brandon or Lowes in Panama City Beach, FL.

•••please if you have any pergo max visconti walnut flooring••• we are almost a box short on finishing our home. I'm reaching out to everyone I can to try and retrieve any of the visconti walnut planks. Please contact me if you can help or have any planks at all. Mystified. [protected]@icloud.com

This store never misses an opportunity disappoint. Whether it is allowing contractors to park their vehicles and block the loading area while they shop, the poorly trained cashiers or the management people who are non-existent to problems within the store. Today, their ONE staffed garden register malfunctioned. Rather than alert management and start diverting customers to registers inside the store, it took one of the other employees to notice the 8 customers and make an announcement. This is typical of this Lowe's (and what I have read ALL Lowe's) poor service and management.

I need two 50 Gallon gas water heaters because we recently had a heater fail in our attic and caused considerable damage. Not Lowes' problem. I decided to replace them with Lowe's Whirlpool 50 Gallon, 9 year warranty, Item #: 592559 | Model #: 50T9-40NG I went to Lowe's in Hammond, LA but they only had one and it had a damaged box and dent in the side. I called the Metairie, LA store, talked to Customer Service and learned that they had 7 in stock. At the time I asked if they had a veteran's discount and told them that I am a veteran but have no " Veterans" picture ID card but I have a copy of my discharge and a picture ID driver’s license. I was told that that would work and to bring them when I make a purchase. I drove the 60 miles to Metairie, loaded a water heater on a flat cart and went to check out at Register #1. The clerk informed me that I needed a veteran’s picture ID I told her that I had already called Customer Service at that store and was told that my DD 214 and Driver’s license would work. The clerk would not accept that or give me the Veterans Discount on her authority. She made 4 or 5 different phone calls to different people trying to get someone to make a decision and approve the “override” over the course of the next 10 minutes. Meanwhile, the line of customers behind me was growing with other potential customers. I was embarrassed. I asked for the Manager. The clerk called someone and told them the situation and that I wanted to speak to them. After another 5 minutes with no authority figure showing up at register #1, I decided to shop elsewhere and register this complaint. Attached is a picture of one of my new water heaters that I purchased from Home Depot. By the way, Home Depot had NO PROBLEM giving me the Veteran’s discount with my DD214 and Driver’s license. This is the second and last time that I will be embarrassed at Lowe’s while trying to use your advertised veteran’s discount. I won’t put myself through that again I assure you. EF Lyons 2411 Rue Simone Hammond, LA [protected] jerry.[protected]@rawsonlp.com

I'm a "call it to fix it for whatever it is" type of person. So, it came as no surprise when my son's step-mom and I were talking about the fan in my son's room and how I magically "fixed" his ceiling fan and light that go to a remote control. So, she asked if I minded fixing her daughter's fan and light with remote control. I said, "Sure, no problem." However, there seems to be no fix to this problem. There should be a website for Harbor Breeze customers that contains a link that easily explains how to reset or "fix" the remote control that goes to the ceiling fan and light.

I purchased a $500 gift card at Lowe's on 10/6/15. Store number #2345, Lexington, Ky. I politely asked if Lowe's accepted personal checks and the cashier confirmed they did. I should have been told that it was up to some goofy company named Certigy. I gave them a personal check and provided all identification they asked ONLY to have the check declined by some company called Certigy. I should be asking for their Identification! Now, Certigy in order to complain with them want oh you know such things as My name and address, my phone number, my checking account number, my bank. Why in the blue blazes would I ever give them that?! Lowe's needs to learn to do business locally the old fashioned way...earn it. Lowe's is now on my "blank" list and everyone I know will hear of this transgreission on personal rights.

Purchased two ceiling fans three years ago; turned off one of the fans one morning and when turned on at night, the fan remote would not work, nor would the pull chains operate the fan and light. Replaced the fan receiver and remote, along with the motor switch. This worked, but the fan speeds are no where near what they were when the fan had original parts -- now the highest speed is as slow as the original lowest speed -- that is it -- no more, no less -- barely moves air. The second fan has been working wonderfully! I am going to replace the troublesome fan. Why don't replacement parts work just as well as the original? This makes no sense to me. You spend all the money on a product and have to make repairs (understandable), but why don't the replacement parts work as well as the original?

On 8/4/2015, we went to the store in Raynham Lowe's home center and ordered a slider and screen for our patio. We were told someone from the store would have to come out to measure and there would be a charge. within a few days the charge was put on my credit card and someone came out complain g about the amount of work that had to be done. Anyway in a few weeks the door and screen were delivered when the contractor tried to install the screen he saw a roller was missing. we were told he would contact the store for a new one to be cut. The second one came it didn't fit today 9/5 I am waiting for a third screen all I get are promises no door

I was disgusted about going in the store in Thomasville to see animal poop and urine on the floor. I also am upset about customers having vicious animals in the store. People should feel safe when shopping in any establishment. My husband was nearly bitten by a dog who growled when he got close to it. I am so upset for the company allowing animals in the store.

In February of 2014 I contracted with Lowes to install my metal roof and a skylight in my bathroom. The contract states the job was to be completed by March of 2014. ( 1 month). The job remains incomplete as of today 9-7-2015. The contractors that Lowes hired to do the roof are out of North Carolina. This crew made many trips to my home working on my roof and to install the skylight. I had to call them back several times as my roof was leaking all around the skylight every time it rained. Lee, the leader of the roof crew would come and place multiple tubes of caulk on the roof around the skylight. Lee made the comment that if they had installed the roof properly around the skylight that it wouldn't leak like that. After he made a few trips out for complaints of leaking he finally repaired it properly on the roof side. I was still left with a mess on the inside of my bathroom from all of the stains that occurred from the leaking. After multiple phone calls and trips to the West Ashley Lowes, they finally sent someone to repaint my bathroom ceiling and finish cutting in the skylight on the inside. This person made a disaster of my bathroom and left the job incomplete. I pay my bill every month on time when it comes in, why, because if I don't I will be turned in for failure to pay and my credit will be ruined ( like my roof thanks to Lowes). This job ran around 15, 000.00 not chump change by any means. I did hire a lawyer to assist me with Lowes. The Lawyer states that Lowes admits that there is a problem with the work that was done on my house. Lowes expects me a 70 year old disabled man to obtain work estimates from different contractors to make the necessary repairs. I do not think it is my place to have to obtain these estimates. I hired Lowes to do the job and I pay monthly for this incomplete mess. What do I want done you ask. I want Lowes to hire a non-biased roofing company to come out and look at my metal roof and give their opinion. Also I want Lowes to hire a Professional crew to finish the skylight installation . I will not have someone come out and do the work because then Lowes can turn around and say that the warranty is null and void because I had someone else to do the work . I don't think it's too much to ask for Lowes to put this project to rest after 17 months of this nightmare with Lowes.

I called the store prior to deciding to use their carpet cleaner. I asked the customer service on the phone if their carpet shampooers are cleaned out before renting them, only because I kept having bad experience with other business with the same problem. When I purchased the shampooer the customer service rep brought the shampooer over and lifted up the 2 canisters and began filling out the paperwork. She explained the costs and the fee if the shampooer did not come back clean. My mistake is I should have inspected it throughly before leaving the store. Once I got home, I began to fill the canister with solution and water within the first two or three swipes on my carpet, a huge clump of carpet and hair came from the bottom of the shampooer. And when I lifted up the bottom, there were more clumps of dried carpet and hair stuck to it.

These stores charges people $15.00 if they are not cleaned and then they don't clean them and hands it to the next person who rents them, this making a quick $15.00 off people.

When you clean them out, there are crevices that are harder to reach. After you clean them and you roll this shampooer this stuff starts sliding down from the inside because it is still wet. Some people feel like the cleaned them and then until you go to return it, this stuff finally slides down And they go to look at it and then they charge people a fee. Then leaves it there and after the get their cleaning fee, so the next renter gets the joy of this stuff to throw in the trash.

Be very careful. They do this to make money!

Just got off the phone with Lowes Visa Credit Collection agent I was getting calls saying that I had not paid my August payment.

The agent was very helpful The issue was that I had paid my August payment TOO EARLY!

The August payment was not due until the 15th. The statement closed on August 2nd. I made my payment on August 2nd. Therefore their computer considered that I had paid and extra payment in July - but did NOT give me credit for the payment made in August, on my account Then they increased the payment from $127 to $355?

So basically I'm being penalized for making my payment early.

The agent talked to his supervisor and they removed the late payment fee. Their advice - don't make payments early Wait until later in the month.

I appreciate the helpfulness of their customer service people - but this should NEVER have happened.

The working conditions at the Pittston RDC 1449are a nightmare upper mangerment ruts they don't have a clue how to treat people especially Mike Kinger the RGM he alway has a fake smile on his face he doesn't have the abilty to run a poop plant with detail instructions when Mike walks a employee out he has a smile on his face that just sick and very unprofessional as a manager and also reflects on the Lowe's Company as a hole the production score are so mess up .

I work at Lowe's RDC in pittston pa 1449 its the worst job I ever had.Mike Kinger doesn't have a clue what he doing he a clown with a fake smile coworkers call corporate and complain but somehow Kinger fi.ds out and fire them for the dunbest reason with made up write ups like not putting dates on paper work not wrapping skids to liking making up his own rules and changing all the time stay far away from this company .