Lowe's review: Kitchen cabinet and countertop installation

My name is Michaeline Moore, and I am writing this complaint regarding my kitchen cabinet and countertop installation. We chose the cabinet and preceded with the cabinet order in June 2022. Since that time the cabinets had to be redone 7 times, and the countertop once after initial installation. The whole project has taken a year and 1/2 to finally complete. During the initial 7 months we were left without a kitchen (I was recovering from recent

surgery), unable to cook and washing dishes in bathtub.

We paid with cash upfront for cabinets, counters and appliances. During installation our stove was kept in the warehouse, and had front glass cracked rendering it unusable. At that point we were promised a refund of $1000.00 dollars, which we still haven't received yet. Also, a sink we purchased was sold to someone else, which left us scampering to look for another since Lowes had none in stock.

I feel this whole process with selecting Lowes for our kitchen installation has been a negative experience. With that all said, Lowes support team has been stellar in getting this tedious task accomplished. I am asking Lowes to have someone contact me [protected]) to discuss the poor customer service we have experienced, as well as helping us get our $1,000 dollars in cash form, not in the form of a Lowes gift card.

Sincerely,

Michaeline Moore

2610 Moss Creek Loop

Elon, NC 27244