Lowe's
Reviews and Complaints

I read about the manager Matt Mesropian in Meridian, ID. the guy has no business being a manager. Don't ask him any questions, he'll argue with you and claim he's doing his job. We ordered some items from pro-desk only to be told we get a discount but when it came time to ring it up - no discount. One clerk said we got 20% and another said 10%. when they couldn't agree, they called Mesropian. He treated us like we were the idiots. Even though the sale sign was above the items, we were told the sale sign was just a promo and the regular price (for months) was the sale price. What a scam!. When we have tried to return items due to damage because someone had opened it before, Mesropian treated us like we were at fault and criminals. We don't shop Lowe's anymore since Home Depot is just a mile more AND actually cheaper! The guy doesn't belong in management. When we talk to other contractors, the war stories are huge about this lack of management manager Mesropian. With him, the customer is always wrong!. Shoppers at Lowe's BEWARE - sales ads are retracted, sale signs are original prices, and don't put your case to Mesropian as he'll jump all over you.

I have ordered $200 worth product from Lowe's and received payment confirmation email but there was no tracking number and it was quite suspicious. Few weeks later I contacted them and asked about my order and they said that my order was no more in stock and that I have to wait additional 2-4 weeks. Asked for a refund and they stopped replying to my messages.

I was hired on the spot to be a temp customer service rep in lawn and garden in Meridian ID under the disguised management of Andy Kirkendall. I didn't get their required computer training (computers down), not one manager introduced themselves or their positions, no communication system training to find managers so got to walk all over store looking for them, got in trouble for not knowing rules and processes. Got yelled at by peers already known as store bullies, listened to the stupid sexual comments, got chewed out because I couldn't lift what the men lifted, after filing a grievance, I got snubbed, schedule reduced and the most petty treatment from upper management. The kicker is when I went to shop (off duty) at another store to pick up 3 items and leave, the arrogant manager there named Matt Mesropian, chewed me out and accused me of pushing a man down in the isle - days earlier and claimed I was an embarassment to Lowe's. told me how "Andy was right" Unbelievable! if they couldn't find something, they made it up. Matt Mesropian is the rudest, most arrogant manager I have ever seen. I heard war stories about him before and he proved right. filed a complaint with corporate and no response. 5 people quit in the short time I was there. Very much a 'good ol boys group" if you suck up to them. Everyone so fault finding and complaining about everyone else behind their back. They promise you so much in your interview and then quickly change it once you're hired. I have a Master's degree in business and just wanted a quick temp job for the summer. I have never seen such lack of organization, poor communications, hostile work environment as Lowe's.

Bought water heater and installation through Lowes 800 number in October 2015. Installation was done incorreclty and would not pass county inspection. It is now April 2016 and installation is still not resolved. I have spent dozens of hours on the phone with the Lowes customer service and contractor installation service. These people have no customer service skills! I have been treated rudely, lied to, screamed at, and threatened. And the problem is still not fixed. They have damaged my property and refuse to refund. And they refuse to escalate. The issues stop with the first line call center supervisors. It is beyond my comprehension how a company this large has such slack controls of what happens and ow their employees treat the paying customers. I will never spend another dollar at Lowes!

Do not use Lowes as a contractor!

On June 23, 2015, my life and my son’s life was turned upside down causing not only unnecessary stress to us but, causing me to incur thousands of additional dollars in costs due to the construction of the bathroom. On June 23, 2015 I initiated an agreement with Lowes to remodel a 5X7 bathroom. I paid in full $14, 913.00. My son and his wife were supposed to move in to this condominium at the end of August as the bathroom was to be completed in 15 days of actual work or by the agreed upon date of August 15th.

The events of the last 5 1/2 months were perpetuated by the poor and ineffective project scheduling and by the contractor hired by Lowes. However, it always seemed that Lowes had the back of the contractor and not us the customer who had paid in full the entire cost of the bathroom renovation prior to the start of the construction. The guarantee of satisfaction we signed with Lowes on June 23rd 2015 had no effect on the construction. Therefore, after deliberate consideration and consultation it is obvious that the bathroom renovation was not completed to expected and reasonable standards of satisfaction.

5 1/2 months’ later the bathroom was never completed to expected and reasonable standards of satisfaction. Examples of the extremely sloppy workmanship include: The door and door frame should have been replaced with a quality door as agreed to in initial contract. Door is damaged, poorly spray painted so its surface is like sandpaper and the frame is damaged too so that the correct hardware could not be installed. Old rusted hinges were reused with caked on paint of years of use. The threshold is not the marble one we selected and it is the wrong color. The bathroom is beiges and browns and the threshold is an orange composite material. The wall and the tile molding was never completed behind the vanity. The grout is coming out from between the tiles in the shower. Instead of re-grouting the tiles calking was use on the surface only. The ceiling has gouges in it from when the bathroom was demolished and the light fixture was removed. The vent fan does not sit flush against the wall due to a wall that is not vertical. The light switch was poorly installed and now it cannot be aligned. Due to the inexpensive door when the towel bars were connected to the door the door was hollow so they could not be anchored correctly.

Other expenses we incurred were my son's 2 months’ rent in his Manhattan apartment since the timeline for the renovation changed from the end of August to the end of November. And you can’t move into an apartment that has no toilet. (Expense of $3, 358.00) Also… *** You have to see the photos of the mess in the apt. Nothing was covered. Everything is covered by a layer of dust. Floors, walls, windows, all the furniture, television, bedding, couches all appliances and more. In the middle of the living room is a 4-foot pile of bathroom debris (tile, floor, wall board, ceiling, plumbing and probably asbestos & lead too. The floors were left in such a damaged condition due to the contractor's dumping the demolition refuse into the living room that we needed to scrape the damaged floors for $2, 126.00. And finally the couches were discarded because the debris that covered them and it was not worth the risk to use them. Their replacement value was about $1800.00 In all we are requesting compensation in the amount of $ 22, 197.00 without the cost of painting the entire apartment that is covered with dust that probably contains asbestos and lead.

Photos are available if you contact me at [protected]@aol.com.

Home Depot has a policy (as does Lowe's) to provide a 10% discount on purchases made in the store.

The Bellingham Store refused recognize me as a veteran after showing my Veterans Administration Card. I am a combat Vietnam veteran. The store claimed I was not a veteran and only active duty personnel are valid for a 10% discount. Cashier Joy JSD428 was polite but appeared totally ignorant about veterans. Her manager appeared the same as the cashier - ignorant and no idea on the subject of veterans.

Other Home Depot stores kindly recognizes I am a qualified veteran via my Veterans Administration card.

Please correct this situation in Bellingham or you will lose many veterans to Lowe's in the area.

Regards

I went to Lowes today to get some plants and saw a rose bush in the corner near the dumpster. I asked one of the sales representative why it was there, he told me that it was being thrown away. When I peeked into the dumpster I saw some more plants that were thrown away. I asked them if I could have them and they said no. I talked to the manager and he said that they cannot give them away it is company policy.
I don't understand what kind of company policy it is. If you are throwing away plants in the dumpster after getting the refund from the company, why can't you give it away and once they are in the dumpster what use are they for the store.
Throwing away the plants is one thing. Why throw away the plastic containers in the dumpster. Why can't they recycle them. I am very sad that a good company like Lowe's is doing something that is not helping the nature.

I purchased a lawnmower last April 28 2015 from Lowes Garden Supply Morris Avenue RT 82 Union NJ . They wouldn't assemble this lawnmower and ask for 50 dollars. I purchased it took it home and put it together. The oil they gave me was shoddy and it never lasted the 2 month period. I took this back and Lowes charged me 120. dollars to repair and wanted me to pay for it. I told them about the 2 year warranty on the lawn mower . It was in the warranty it came with I registered it online. I filed a complaint to the Union County Consumers Affairs in which they send the complaint and Lowes hasn't called since. Beware purchasing things at Lowes. Even when you use AMEX Green these shoddy corperations think they are above the laws. NJ states a lawnmower with a warranty of 2 years is that of 2 years including oil and engine parts involved. It was never gasoline in which they argued and insisted the 120 dollars. 20 dollars paid to the technician and 100 dollars towards Lowes Inc.

I went to Lowe's in Wichita, Ks. to purchase four table legs and 1 piece of peg board. I am in my sixty's and have really painful knees which makes it hard to walk. Using a basket to push so I can lean on it makes it a little easier to get around in stores.
I found the table legs I wanted and after some walking up and down isles looking for the peg board, and passing a few employees on the way. Yet not one employee ask if I needed help or if there was something they could help me with.
I finally stopped one young man and ask where the board might be, he pointed and said on the back wall and walked off. Ask nothing about helping or getting me help.
After walking up and down the back wall I did not see what I wanted. After several minutes I found someone else and stopped him and again ask about the peg board. He said "it's down here" walked down the wall, pointed it out to me and kept right on walking. Again, not offering any help what so ever.
I wanted one piece of peg board and wanted it cut in half. After looking for employees, which all seemed to disappeared, and my knees hurting more and more with each trip I decided to go somewhere else.
Against my better judgement I went up to pay for the table legs. The young man checking me out did ask if I had found everything okay. I then told him "no" explained what I had wanted and how I could not get any help. Thinking he would call someone and maybe get someone to help. WRONG! He said "okay, that will be $25 and 26 cents. Took my money without another word and moved me on.
I thought about taking the table legs back in and getting my money back but I didn't, but I did tell my husband when he got home and decided that I will now shop at Home Depot or any other Home Improvement/Lumber Yard here in Wichita. But I will not return to Lowe's where the people are rude and uncaring, and that's if you can get their attention.
I'm really glad I didn't faint or have a heart attack, I would have died before any of them would have noticed. And that would have been only because they had to move me out of the way to push a cart through.

I had a pool deck built by lowe's contractor. Sales man came to my house took measurements (Never said it was a kit) lowe's contractor came out later he measured (This contractor through lowe's put up 3500.00 vinyl privacy fence, following year was windows and doors). All unused unopened materials were returned to lowe's and I was given a credit refund)

Deck wasn't built yet, first bill came in december 2015 nothing broke down as to cost of materials etc. The contractor had the materials delivered january 2016 and was placed on the side of my house..
April (2016) the contractor began the project. I had several square patio blocks that I wasn't using. He said they would look better then using the quick create, I told him go ahead use them.
All unused and unopened material was placed on the pallet with the seven (7) bags of unused quick create, he placed three (3) packages of unopened vinyl spinals (Used on the stair railings) three (3) uncut 6ft composite boards and a box of vinyl caps.
Once the deck was completed the contractor said he would have lowe's come pick these items up, possible credit to me but he was unsure how it worked.
I called lowe's a few days later to find out when pick up was so I would be home when they came.
On thursday april 7, 2016 lowe's came out. I asked him who the refund/store credit worked he said he did not know. At 4:30 pm I received a telephone. The lady introduced herself stated the drive said something about a refund to her, it was at this time she said there is no refund/store credit...
I informed her I paid for these items she said no I did not it was a kit. I informed her I wanted to speak to a manager derrick very nice however not resolved.. Said I only paid a penny for the quick create (I seriously doubt that).. If this was the case I would have kept all materials.
Lowe's is going to resell these items, that I paid for. At no time was I never informed this project was a kit. If this was a kit it would contain x, y, and z and belong to customer. Also I would have had the contractor use the quick create instead of my blocks! This just is bad business

I spoke to several competitive companies in jefferson city without mentioning lowe's name they agreed these items would be the customers...

All I want is the items back as listed, store credit or refund..
Not a penny a bag for seven bags of quick create either

Lowes on Higley in Mesa, AZ: I don't think the flooring we purchased just three years ago is listed but this is close. It started chipping around the edges and so now I have to cover the floor with rugs to keep our socks and slippers from snagging on it. The warranty said somewhere from 20 - 30 years and my husband specifically asked if we could use it in a mobile home in Mesa, Arizona. We were told yes, many people do very successfully. Well, now that it is chipping, Lowe is saying all kinds of things may be why, specifically because we installed it ourselves and they suggest the floor wasn't level, and it isn't good in mobiles/park models (That isn't what we were initially told). It is only between two cupboards and our whole mobile was levelled prior to. The floor is solid. That is a cop out and they won't do anything. Less than three years for a flooring to last as it started last year. Unacceptable. If you bought at Costco they would at least stand behind the product and make the manufacture compensate you. Not Lowes, just simply not interested. Please help spread the word - the manufacturer's warranty means nothing unless you get Lowe's to install the product. Lowe will wimp right out and not even offer to get help from the manufacturer. Buyer Beware!

I submitted a claim for reimbursement for an ice maker in a Samsung refrigerator that I purchased from Lowes in Oct 2015. When I call Lowes Advantage I am always told that they need additional documentation. They have never notified me via email or tele to inform me that what was submitted was incorrect.
I submitted everything that I was told to submit in Oct 2015 and yet they want something else or a different version of document submitted.
The latest email that I sent to them with more required documentation was "stuck" in the system when I called today.
Next call will be to the NC Attorney Generals office. Worst customer service ever and what a waste of money!

Bosch Dishwasher model# SHX3AR72UC
Protection Plan # : 0110929913069161625001

Lowes appalling warranty services.
Lowes doesn’t properly insure that their repair vendors are vetted for proper repair knowledge, an inexperienced appliance repair company was sent on Dec 23, 2015 that misdiagnosed the problem with our dish washer and ordered the wrong part. It took them one month to order the part and return, and after installing the part the dishwasher starting leaking later that evening.
Lowes then sent another company on Jan 29, 2016 that correctly diagnosed the problem, but found the tank unit cracked and subsequently unrepairable.
We then had to wait until Feb 19, 2016 for the warranty division to send out a debit card for the amount of the replacement, we were not given the option of a cash settlement, and were locked into purchasing from Lowes once more.
Finally a replacement dish washer was delivered on Feb 26, 2016. Two months after the initial repair.
We are very unhappy towards Lowes customer service; they were completely void of any concern or apathy towards us during this two month service nightmare.
No one should have to wait two months to have an appliance repaired or replaced under warranty.
And no one should have to pay another $140.00 to have the replacement installed. After enduring such horrendous treatment.
Our obligation now is to warn others of the appalling treatment we had with Lowes, and spare other consumers of the same abuse.
Rest assured; we will never be a Lowes customer again. And regret the many thousands of dollars spent with them over the years.

My wife and I purchased carpet at Lowes in Paragould, Ar. We chose the best carpet available hoping it would be the last time we need carpet. The estimator did not come when scheduled and when he did arrive it was two days after the date he said and three hours late. My wife had canceled an appointment to be there and was upset she had to wait three hours for him. Lowes called and we went and paid for the carpet and installation. Lowes said it would be two weeks. Lowes called and said the carpet was in and the installer would arrive in two days. When the installer arrived he said the estimator did not measure correctly and we would need more carpet and pad. We paid more money and waited two more weeks. The carpet arrived and the installer called twice and changed the installation date. When he finally arrived he was two hours late. He knew nothing about carpet installation. Had to borrow extension cord, utility knife and several other items from me to do the job. He did not have a carpet stretcher or tape. He had know idea what he was doing. Stayed until 11pm trying to finish one of the three rooms I was having carpet installed in. Had to have them come back three times and the seams are terrible. $4500.00 of carpet shot to hell. Will have to have replaced by another company. Also to much pad (one full roll) and Lowes will not take it back. The installation company tried to help, but they are out of state and use sub contractors that they know nothing about. I will not by from Lowes again if it requires installation of any kind.

I bought this refrigerator in July of 2015. Six weeks ago the refrigerator starting making a horrible fan noise. Called Samsung and went thru the ringer with their people. Finally after a month it was established that the Compressor was bad. Spent literally a half day on the phone to get a return authorization number. Called Lowes and the Return Department first told me I did not buy the extended warranty, and had to explain that the item was only 6 months old. Then she told me I should have called them, which is totally contradictory of what Samsung told me. I asked to speak to the Supervisor who was Billy. He put me on a conference with Samsung and then told me it would be around 5 days for a replacement. I told him that was unacceptable since that was the only refrigerator I had and what did he want me to get coolers and store my food? His reply was "sometimes in these situations you need to do that" very sarcastically. Then he preceded to block the three way conversation with Samsung so they could not hear me on the phone. Last night I came home to a refrigerator now that had about $500.00 is spoiled food and a flood in my kitchen because the compressor completed died. Very disappointed with Lowes flippant response and refusing to expedite the replacement.

This process has gone from october to now March and it is still not completed. There have been so many problems and miscommunications. The design team put together something that the installers can't do and they have to go back to the drawing board. All the while, I sit without a kitchen. I will never use Lowes again. It may be more expensive but use a custom kitchen company. Use Lowes to buy your hammer and backyard plants.

We purchased a Whirlpool Oven and Stove Top in November 2015, approximately one month ago the hot stove light came on and stayed on. I finally tried a total off of the electric for a period of time however the hot light returned upon applying electric. I called Loews and they forward me to the service repair. After one week they referred me back to the store and I was advised that Lowe's would replace my unit with a new unit. How ever I would have to paid for the disconnect and rewiring of the unit since they didn't do the hookup.
Your appliance is faulty I expect you to fully remedy this defect at your cost.