Lowe's review: Appliances

WARNING: I am a realtor and property manager. I have never had such a nightmare experience with ANY of my vendors.
It started with trying to order a set of $5000 of appliances. My property owner and I could not get the appliance dept on the phone. we were told please hold then disconnect multiple times.
Finally, we were able to place the order. They then were charging more than the online prices and said there is a "glitch in the system".
They set up delivery - which this is a vacant property, They said it was no problem to call 1/2 hour before delivery. Not only did they not call before going, but they also had the wrong number to call in the notes. After calling to reach a mgr. several times and being on hold for over 40 minutes, they rescheduled for the next day (today) the driver called 10 min prior and refused to wait (documented). There is a tenant moving in tomorrow with a small child and no place to even keep milk cold. We are going on day 5 of this nightmare and they DO NOT CARE. Stay away from this store. They only want to blame their contracted delivery company and take no responsibility. Another employee even said they have had trouble with other contracted companies. They also said they had to send someone to measure for the cooktop and double oven, The person came out to measure and then called back and said even though the cooktop and double oven were on the same order they sent the work order to measure days apart and I had to go out again to let him again and he had to take two trips. The asst mgr agreed that was unacceptable.
They do not value your time. It has now taken 5 days of hours on hold and multiple phone calls with nothing solved. Like others I wish there was a ZERO or negative STARS

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