Lowe's

Today I went into the Mt Dora Lowes at 18795 US Highway 441

I went into the garden department to buy some septic tank rocks at the area there were several damaged bags of rocks some that were tapped up so I ask an employee by the name of James was beyond rude when I ask if the broken bags were discounted since I only needed them to fill in a hole that had started in the roadway in my community he said they bag those at night time so I ask can I buy the ones that are already bagged he said " I guess I will stop what I am doing and go help you " I said if your busy then I can ask someone else and he said " Lady I do not have time for this what do you want" Another employee an older gentlemen came up with a shovel and said I will get this bagged for her and James said " We dont shovel rocks " and the older gentlemen said I do and started bagging the rock James then took the roll of bags and said " I dont get paid for this [censored] " and walked away the employee helping me had to go get the bags back he apologized several times I told him this has nothing to do with you at all and I greatly appreciate your help. When I went to check out I told the clerk of the attitude I was given by James and she stated that several complaints have been made on him we have all had a problem with him and I told her I would go speak with the manager and she told me it would be better to contact corporate and supplied me his name. I am sorry but there is no reason to have any employee treat a customer in the way that I was treated and for several complaints to be made and he is still an employee is even worse. When I got in the car I called my husband I was so upset over the way I was treated he was going into the store to talk to the manager he does alot of business with Lowes in Mt. Dora and Lowes in Lady Lake. I have never had an issue with any employee at the Lowes in Mt. Dora they have always been very helpful and friendly this is the first time for me and I dont accept it or appreciate it.

Thank you for your time,

Cheryl Sullivan

[protected]

[protected]@aol.com

A brand new house, requires many visits to home improvement stores for every reason, unfortunately my experience at Lowes has been of the biggest disappointment; once I had requested help finding the outdoor lighting boxes I had selected from the displayed ones, not only I was given the wrong ones but was also denied holding the large boxes at a register, I had a full cart & more shopping to do. On a second visit I was told the window blinds I wanted were out of stock when I was seeing the boxes with the item # on the top shelve! Another time I was told the did not carry garage door decorating hardware when I clearly had seen it on lowes website. Yesterday, I asked for physical help to load 98 landscaping blocks onto a cart, I was told at the register to bring them a sample of the two different stones I wanted! Why? All I needed was a person physically able to help me get the stones loaded on the push cart, purchased and out the door! Please! The employees used to be very customer oriented, not any more. This Mount Dora store needs to retrain the employees. The Lowes in apopka is right across from the Home Depot and you can see how willing the staff is to get ones business.