Lowe's review: Flooring project

My wife and I purchased flooring and an installation from Lowe’s. What a mistake.

-What should have been 1 appointment turned into 8 over a two month period. Four times the installers were an hour late outside their installation window. Once they didn’t even bother to show up. When I called to see what was going on, I was told they would find out and give me a call back to update me. They never did.

-Lowe’s shipped damaged product. Then they didn’t ship enough product. Neither Lowe’s nor the installer thought to order more product when they couldn’t complete the job. So when they came by to finish the job….they couldn’t.

-When Lowe’s finally got enough product, I received a message that it is waiting at the store. When the installer went to pick it up, it wasn’t there. It was at a warehouse and he had to go pick that up. When emailing Alex L. about the problem (he gave me his email to help with the problems I’ve been having) to check about it, no response.

-The installers damaged the threshold of our door. They didn’t bother to tell me they damaged it. I had to find it and bring it up.

-I’ve had to call multiple times to either get updates or get the ball moving on this project. Lowe’s doesn’t seem to communicate within their own departments, or their 3rd party installers.

-Lowe’s has talked to me about compensation at different times. But then, apparently, I have follow up with them on it. Otherwise, they’ll let it slide. Now I’m waiting for their decision on compensation, but they keep pushing back the final determination.

TLDR: Lowe’s will be friendly and pleasant, but obviously doesn’t respect their customers or their time.