Lowe's
Reviews and Complaints

I ordered 2 garage man doors, two different sizes, and styles, and colors. The doors where installed in the wrong casings, on June 6th, 2023. The door that should have been installed at the attached garage, was ordered and installed at the detached garage, and the detach ordered door installed on the attached garage casing. Both Wrong. Since June 6th we have tried to correct the problem, with Lowe's, to No Satisfaction, and still getting no where. Please have someone look into this problem, and email me with the solution. Thank you, David Cottrell 7024 Stoney Trace Ln, Erie Pa. 16510

Delivery team came with the new washer and one person went into the laundry room to disconnect the old washer while the second person unloaded the new washer. The first person was trying to loosen the washer from the pedestal and damaged the pedestal. When I called him on it, he said it was already damaged. He and the second installer moved the washer on the pedestal into the hall. I told them to stop and contact someone as I know the pedestal was not damaged. He called his boss and apparently was told to tell me to either accept the new washer or they would leave the old washer. I said I can't accept the new washer until we resolve the pedestal as the new washer was to sit on the old pedestal. He said he didn't damage the pedestal and I told them to leave.

Dr. Mr. Ellison and Leadership Team,

Back on May 13, I met with a window sales associate David Barzen. David sang the praises of the Lowe's brand windows, so I ordered windows for my entire house.

Fast forward almost 6 months later and I have poorly constructed windows installed by a team that has no follow up skills and store managers that never return calls. The windows and door that have been installed are poor quality, made incorrectly and I'm still missing a window in my bedroom as that window showed up completely broken and had to be reordered.

Drove to store #2221 to purchase a front load washer. Finally got someone to help me , they got the item i was looking for and went to the back to check availability, came back out and said they did not have them, so I asked them to check other stores he said store #0582 , I asked him to call to see if they really had 4 in stock well, he did not call, I had to get on my phone to call store #0582 Then I has on hold for 15 minutes , no one would pick up. So, I finally when to customer service to see if they could get a hold of someone at store #0582. they told me not to bother, that store does not answers their phone. So, we left and bought the washer some ware else. I was upset and may not go back to Lowes again,

Set up auto pay on Lowe's website. After I hit the tab to agree to terms, etc. I did not get a response that the auto pay went through. I have had one heck of a time trying to talk to customer service. I can not believe Lowe's billing department. Have never run into so many problems just to try and set up auto pay.

8/29/23

Now finally waiting for a call back.

I purchased a GE Profile All-in-one Washer Dryer Combo. It was delivered on 26 JUL 2023 (the first day I took paid leave from work), and while installing it, the delivery team dropped it while taking it upstairs. As soon as they finished the installation, they left without testing it. Later that evening, its stopped working

so spoke to

Lowe's COMPLAINT Corporate People who gave me replacement with compensation.

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ORDERED ORIGINAL DOOR ON 06/22/2023

Installer came and Lowes Gave them the wrong door. Gave a Left Hand instead of Right Hand.

Called Lowes and was told that the manufacturer don't make the Door anymore.

Went to Lowes and Order another Door. Installer came and they still brought a Left Hand Door. Have been on phone with Several people at the Fayetteville, Ga Store and was told that they found the Door.

August 25, 2023 - Door was suppose to be delivered and installed. Got a call and still can't find the door.

Worst delivery service ever! The guy was rude to my husband when he had asked him to please be careful on the floor. We had just laid new flooring down and didn't want it messed up. He told my husband that he didn't know if he could be careful or not. And that he would leave it in the living room, and he could put it in place. They did place them in the kitchen but with attitude. My husband had to ask them to put the stove in place because they were going to leave it out. They did not test the stove to see if it was working or not and did not attach it to the wall for safety of not tipping over. Refrigerator is not level it rocks.

I called the store where I purchased the items and the acted like it was no big deal and stated that it was a third party and not Lowes fault. I told her that the third party represented Lowes. She stated that she would pass the information on, but they don't follow up with you on resolutions.

I told her that she has lost a customer over this.

New roof installed 2019. Unknown to me, the installer did not complete by installing shingles on the ridge vent. Because the contract is over 2 years old, they say they have no record of it. Also, they say it is out of the 2 year warranty for roof installations. I contend that since Lowe's says the 2 year warranty starts upon completion of the work, the roof is still in course of construction. There has been no damage incurred. I just want the job finished properly so that the GAF shingle warranty will not be voided.