Lowe's
Reviews and Complaints

Refrigerator Delivered to my home very damaged; I chose to call customer service 3 times with 3 different answers or suggestions. The last guy said for me to actually drive to the store and speak to an appliance salesman in the department. I did and had to repurchase another identical refrigerator; I spent over an hour due to several customers there, and the guy was short handed( as always). I had received a decent price when I purchased the original refrigerator and the guy worked out a $200.00 discount from the sale price. I returned today about the delivery of the damaged refrigerator and was charged $200.00 more for the purchase today than I paid on original purchase. I was so relieved to finally get waited on today that I did not notice the price until I just got home from work, and saw the receipt. I have the other refrigerator being delivered in 2 weeks, and intend to drive back to the Lowe’s location to straighten out this problem, and feel there needs to be at least an additional 10% off because of the frustration and aggravation reflecting this entire transaction. I not only received a very damaged appliance, but there seems to be a lot of incidents just as this all the time, and it apparently it’s just a normal day in today’s “ Big Box Store” operation

Wish I could give Lowe's no stars. Apparently they outsourced their protection plan service to the Philippines.

I am on my fourth call to these clowns. They talk over you and do not listen.

Do not trade with Lowe's, their customer service is circling the drain..

so spoke to

Lowe's COMPLAINT Corporate People who gave me REPLACEMENT with compensation.

[protected]

I purchased a refrigerator from Lowes of Hamilton online and was given a date of Sunday 8/6/23 delivery between 8am to 12pm. I emptied my food from the appliance at 11:30 awaiting the arrival of my new refrigerator. I seen a note that the delivery was running a little behind schedule so I waited longer. At 5pm I made a call to Lowes and was told that I would receive a call from the dispatcher. At 6:45pm I called again, no call from the dispatcher or Lowes. I was told again that I would get another call Sunday night. On Monday morning, I get a call from Lowes saying that my refrigerator was returned on the truck with no explanation whatsoever. Now I have no refrigerator, and over 500 dollars of lost food. How does buying a refrigerator from you benefit me when I'm sitting here with a broken refrigerator, spoiled food, and no refrigerator that was supposed to be here. Lowes, please do better, I would like someone to give an explanation or figure out how to resolve this matter.

Respectfully

I bought a trailer from your Lowes store in Altoona Iowa. Three weeks ago as of yet i still have not received the title for this trailer. so i bought a $2000 dollar trailer i cant use. everytime i call up there customer service doesnt even look to see if the title is there. and get nasty with me. It just like when i bought a new Husqvarna riding mower from the same store they could not find the key or the manual they found one key but not the other one. every time i file a complaint i dont get no answers from anyone at Lowes I do know i'm damn sick and tired of not getting any place with Lowes or their store. the only thing that Lowes as done is making me not to shop with them any more I bought this trailer to use not just sit in my driveway collecting dust. just because they sold a trailer without a title. so i can't use it for anything

Lowes Store #1569, Merrillville IN

My father Clarence Thomas who lives in Merrillville, IN paid over $11,000 for what he thought would be a good investment for new windows for his home. The windows were measured and then installation took place on July 6th. The contracting company who did the installation did a very poor job as you can see in the attached pictures. I do not believe widows need that much caulking around the exterior. They were also careless and left quite a mess on the siding of the house as well that was not cleaned up. I am confident these windows were measured incorrectly. My father keeps getting the "run around" and "we will call you with some resolution". There were no issues when the check was cashed! I am sure if those windows were installed at the CEO's house of Lowe's he would want some resolution too. We are extremely displeased at the lack of response we have received.

Almost 2 years ago we purchased a refrigerator with the extended protection plan. Last week the freezer thawed and ruined all the food inside. I called the warranty place and filed a claim. The next day the tech came out to look at the refrigerator. We had just finished cleaning out all the bad food that had spoiled. He quickly took pics of a paint scuff on the side from when I slid the fridge out from the cabinets. That was the moment I realized they are trained to find any reason to NOT fix your item. He then pointed out a refrigerant line that was leaking and said sulfer in the air is to blame. I could smell it when I walked in the house. I informed him that was the smell of rotting food from us cleaning the freezer moments before they walked inside. I asked the simple question why did the last refrigerator we had last over 10 years and we replaced just to "upgrade". He said probably better material then. So is that not a manufacturer defect of material? So after getting no where that just confirms my thought on extended warranties. It's not worth the hassle of getting them to cover anything. That was the first I have bought in a long time and will never pay for it again.

Hi I been without a refrigerator for nine days because I have been waiting on my warranty to get approved through lowe's constantly going back an forth with them trying to see why it's taking so long I have 6 children and no refrigerator they never responded I never got a email not to mention. They sent a technician out that lied like I have infestation in the refrigerator which I didn't I filed a complaint threw lowe's assurant and through the company he worked for no one acknowledge my complaint. They just closed my claim because he lied because he didn't want to do know work. Lowes assurant is the worse unprofessional company I know they don't care about what they take u threw what these technician take u threw lieing it just isn't right at all I would not recommend these people at all.

I hate the fact that I can not use my military identification card for your military discount. ID me needs too much of my private information. Lowes does not need my email account, etc. As a result I am finding other places that respect my privacy and take my id card as good, even though it may cost me more $.

Get with the program Lowes and get back to the old way.

Beverly Kondel SFC Retired

Email received saying my installatioin was complete with Lowe's. This was NOT an installation but a pick up of the poor quality replacement door you manufactured. It has taken 9 months for this replacement to be applied because the first and current entry door we bought and had y ou install would not seal properly. After months of dealing with Lowes Installers in Ft. Wayne & Texas and no action taken (thanx to Lowe's worst Customer Service), a replacement was ordered 6 weeks ago (this is the bowed, crooked, poorly made door you picked up). Needless to say, but I'll say it anyway, I am so "done" with Lowe's and their products they sell. I will not recommend you to anyone who is looking to buy an appliance, fixture, piece of equipment, or whatever from you. Your complete ignoring of my situation (please call up my record of reports for proof of my contacting you a myriad of times because I did and would not hear back from you) has left a very bitter taste in me with your Company. I am keeping my current door you installed a year ago and have hired people to adjust it so it will seal correctly. This was a very expensive $5,000 lesson for me to have to go thru and having ended up with complete disgust and dissatisfaction.

Bob Tamillo

Ellettsville IN

I placed an order for 4 windows and a storm door on April 14, 2023. The windows were supposed to be installed in May, but the installers canceled and rescheduled the install date 3 times before finally showing up on June 20, 2023.

The installer INSTALLED what was CLEARY a BROKEN/CRACKED window in my kitchen area, (see attached). He said the window came damaged and that he would need to order a new window which would take only 2 weeks to come in and only 10 minutes to install.

It’s now a month later, July 26, 2023, and still no replaced window. I’ve spoken with several people over the past month who have told me that the window has been ordered then a week later someone calls to say the window has not been ordered. This has gone on way too long.

What has been done is that my credit was charged IMMEDIATELY, and I’ve made on-time payments for a horrible product and worse customer service. This is totally unacceptable for a brand as large as Lowe’s to treat its customers this way.

I’ve escalated this issue, and nothing has been done. I would like compensation for this nightmare and my window replaced IMMEDIATELY.

Transaction # : [protected]

Order Date : 04/14/23 20:48:17

The windows were not the right size. There was a 1/2 gap around the arched window in the garage, a 1/2 gap on each side and top of the dining room window, and a 1/2 gap around my bedroom window. None of the windows were the right size. The installer measured the diningroom and bedroom window and I heard him say let me think what to do to make this work so I can install these windows and he said he would use brick mortar. He didn't install the windows but the installer who installed the windows used insulation to fill the gaps around the windows and installed trim around the inside and outside of the windows so you would not see the installation. I saw both installers measure the windows and they knew they were not the right size. They screwed up the appearance of my house. I called Lowe's and told them I wanted the windows replaced with the right size windows. I told her about the problems with the windows. We ordered the windows over a year ago and they have not finished. There is a gap around the arched window in the bedroom and you can see outside. The windows get moisture all over the outside at night.