Lowe's
Reviews and Complaints

Unable to obtain a replacement 80 volt Kobalt battery that was included in my packaged trimmer and blower purchase three years ago. Lowe's deferred, citing Kobalt would NOT 'permit' an exchange. I had to contact Kobalt/Lowe's directly. Through no less than four additional contacts and eight days later, my request was denied in whole as I couldn't produce a receipt. (The package was a father's day gift from my wife and children.) They requested photos of both the battery and my trimmer. I complied. Long story short, based on the 'manufacture date', they were not compelled to oblige me. I offered that a 'in- service' date vs. a 'manufacture date' would seem the logical guide. Totally disregarded my suggestion. However, they Did "offer" that I now contact a fifth location in order that THEY MIGHT help produce a receipt. WHY?

I was provided a customer service reference number of 4640033. I have the e-mail 'chain' of these events if you'd prefer. Please advise.

I purchased a stove in the early part of October and my delivery was supposed to be on 10/30 from 11:00AM-3:00PM, but I decided to call around 2:00pm to make sure it's on track to arrival. Then I was told there was an accident on the Turnpike and all deliveries were cancelled. I was not happy with the lack of communication. I got a text the day before letting me know that it's as scheduled so I assumed everything was planned accordingly. Not only did I feel I had to wait at least over 2 weeks for the item, but now this situation. I am very disappointed. It's rescheduled for today from 9:30am to 1:30pm and hopefully it's taking place. It's now 12:24pm.

On August 28, 2023, I ordered a Riding Mower from Lowes. It was delivered August 30, 2023. The third week it would not start. Thinking the battery was the issue, I put it on the charger. The next day it started. The next week getting ready to mow, the mower would not start, I called Lowes to see what they would do. They give me a phone number to call to get the people who delivered it to bring me a new mower and pick up the one I have. I never heard back from anyone. I started calling around and after several hours and many different people I was told that the 30 days pick up had pasted. Als, I want is a riding mower that runs every time. And someone that will make this wright.

PLEASE PLEASE HELP ME.

Hello,

The item is clearly marked as $648.00 with free delivery. My newly issued Lowe's credit card was grossly mischarged. The salesperson said don't worry we will correct. The 'correction' priced the item correctly, then was I was issued my new credit card 'credit', then I was erroneously charged a $99.00 delivery fee. Lowe's owes me the erroneously charged delivery fee. I have taken the time to go to the store several times and spoken with several so called 'managers' that have stated that I am owed the mischarged delivery fee. All the employees blame the computer system and mangers that do not know how to operate the said computer system.

Daniel Haughton has ignored all my written request for refund and stated I was not charged a delivery although the receipt clearly shows the charged delivery fee.

[protected]@LeoPaiz.com

I can provide a .pdf copy of the receipt.

[protected]

In October 2023 I purchased a refrigerator from the Ozark Missouri store. Less than 30 days of purchase had to call for repair. They told me 5 days now they call said two weeks. I have spoken with several individuals and can get no help just pass me on to the next number . I paid cash for a brand new fridge got a piece of junk . I saved months being elderly and disabled to buy this defective fridge. I need some help I want to resolve this situation as it’s causing me to have heart problems and taking nitroglycerin for the pain trying to not have heart attack.

All I need is to return it and get a refund as a replacement would be no better as these models apparently are junk according to the repair guy. Please help me.

Order [protected] 10-11-2023 Husqvarna 54" lawn Tractor.

I purchased a "New" lawn tractor. Delivery delayed, no notice prior to delivery. Delivery people left before we could examine. There were many scratches. The battery dead, and 23.2 hours on the meter. Lawn supervisor (a male) told my wife Lowes will not charge a battery prior to delivery. I went to Martinsburg Lowes, was told to go home get battery and they would swap. Told Return desk not good enough "New" tractor has 23.2 hours already. Talked to supervisor Whitney, to try and reach an agreement, she offered $200.00 as compensation. I felt that this amount was not satisfactory for a used tractor. Lowes will pick up on 10/19/2023. am very disappointed with Lowes.

Hello,

We purchased a 40 Gallon hot water heater 4-30-20 and we got a call from a tenant stating they had mold on the closet wall. After further investigation, we noticed the relief valve had failed and thankfully the overflow 3/4' pvc drain attached to the relief valve was installed and we had it ran through the floor and ran outside. After removing the drain line, we noticed a small nail was put through the fitting that screws into the relief valve to hold the 3/4" pvc in place. Never seen that before, it should have been glued! Anyways, with that pin hole, the water made its way outside the 3/4" pvc and went all over our tenants floor causing the mold, floor swelling up and plywood soaking wet. This 3/4" pvc run off tube Item #71680 Model #100DT is what caused all this damage. I have added a picture of the fitting with the nail in it! Please email David @ [protected]@yahoo.com