Lowe's reviews and complaints 1
View all 2204 complaintsLowe's - New kitchen
Went to lowes for new kitchen and was not done right they installed smaller cabinets. When I called day after install was told I signed off on plans . I repeatedly said put back the way was with updates. I was told I should have read blueprints. I told them that’s why I came here because I don’t know about cabinets trusting them. I complained for months and then they stopped talking to me I finally gave up calling and went through final install of countertops only to find mistake was made again and cost us extra $700 . Start date of kitchen was August final with no response final date nov 7 Also was stressful and disappointment lots of money to be ignored
Desired outcome: Wanted them to fix cabinets at their expense was there mistake not mine
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We are extremely sorry you do not like the outcome of your cabinets and countertop. We'd like to see every customer thrilled every time.
Lowe's does employ experts which assist in the design and remodel of their home. Ultimately, however, it's the customer that makes a final choice and signs off on the final specifications. When the results are something different than what the customer wishes, Lowe's will work with you to change what can be but this is usually at additional cost.
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