- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Service
I was notified by Lowes via email that they are awarding me a $5 gift card thank you with a special Challenge code to enter to receive it. I have jumped thru every hoop they asked to receive but received nothing but aggravation and frustration. I called several times on a special phone number and got no where.They asked me for my email address then rudely hung up.Tried several times to call back and got no one answering. Lowes has done more harm than good for public relations with me in their customer service.I even stopped in while buying a refrigerator and spoke to store manager about this matter and said he sorry but he couldn't help me.Pretty sorry PR. Sincerely Daniel R Agee
Claimed loss: $5
Desired outcome: $5
Dishwasher
I ordered a dishwasher, on-line, 11/27. Shortly thereafter, I received an e-mail from the installation date but without an install date. I called the installation company to find out when installation would happened. I was told, "not until December 27! A whole month for a dishwasher. I was told that they did not have a power cord and the power cord would...
Read full review of Lowe's and 2 commentsWhirlpool washer
I bought a whirpool washer from Lowes Midland Texas. I returned it back to the shop within 10 days on 11/15/2023 because it was not working. I was told they would not take it back because it was more than 48 hours after the purchase. There was no sign or any information about the return policies where this item was displayed. There is no way a customer can...
Read full review of Lowe's and 2 commentsLowes protection plan
Purchased a Washer Machine and protection plan in 2021. Washer Machine stopped working on or about October 4, 2023. Filed a claim with the Protection Plan department a third Party Assurant. It is now 11/27/2023 and several technicians attempts to fix washer machine it is still not working. according to lowes protection plan term and conditions they will replace if unable to fix. situation has gone unresolved. I still have a broken washer machine in my home and lowes or assurant has not backed the warranty that was sold to me.
Claimed loss: time of work over an 850 dollar washing machine.
Desired outcome: fix, replace or simply refund what was paid for the Washing Machine.
We are just closing out the file on certain complaints.
Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.
Thank you for providing this opportunity.
We are absolutely sorry for any frustration.
Assurant is a separate entity from that of Lowe's. Lowe's is happy to assist but the contract lies with Assurant.
Generally speaking, service technicians have three tries to servicing your unit. Each attempt can require two different service calls -- one to determine the problem, the second to complete the service.
Based upon those conditions, tell us how many service calls have been done and what the status is.
Doors and installation
On august 29th, my wife and I went into the Lowes store in East Brunswick, Nj. We wanted to order 2 sets of Bi-Fold doors and a rear entry Wood door. Eugene said Lowes uses a company called NJA remodeling to door their installations. We paid the $35.00 to have them come out and measure the places we needed to install the Bi-Fold doors and rear entry door...
Read full review of Lowe'sCeiling fan install
11/20/23 and 11/21/23 Had paid for installation for a ceiling fan. Electrician did not show up for scheduled appointment but changed it for nighttime at 7;30 p m instead. They are suppose to be bilingual but the man could not speak english. Do not even know if he was licensed. since we did not have the proper part of the fan they scheduled for today. Did...
Read full review of Lowe'sWasher/dryer warranty issues
Purchased: 11/01/2022 Model: GUD27ESSM1WW – washer/dryer combo unit Serial: SS064502C Warranty # 0162396621305112128001 Washer was making a lot of loud and unusual noises – sounded like something in the mechanism was falling apart. When the wash cycle was complete the cloths were sopping wet – dripping when taken out. I had not had any problems with the...
Read full review of Lowe's and 2 commentswarranty
purchased a Samsung gas stove from lowes with a extended warranty that i paid for. The stove broke and could not be used. Went 8 weeks without a cook stove waiting for a repair. Lowe’s and the warranty company . The warranty co. Was overseas. In a different country. Called lowes about 10 times and just got the run around with people and recordings. Same with the warranty co. We ended up purchasing another stove from a different company. The broken stove never got fixed and never recieved a refund. It has been 8 months with no reply.
Desired outcome: full or partial refund
We are just closing out the file on certain complaints.
Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.
Thank you for providing this opportunity.
Hi Mr. Caton.
We'd love to assist.
Fill in some missing information if you would.
When was the item purchased and what kind of issues were you experiencing with the piece?
Shocked and disappointed with lowes tool rental associate and overall experience.
I am taking the time to write this letter based on my rental experience with the Lowes Tool Rental Department at the Lilburn, Georgia location (Stone Mountain). I am sad to report that I am both shocked and disappointed with my experience; shocked which my over all experience and the conduct of Travis, who works in the Tool Rental department, and...
Read full review of Lowe's and 2 commentsAppliances
We purchased a Whirlpool dishwasher on November 4, 2023 from the location on Holland Rd in Va Beach using our Lowes credit card. We brought it home, installed it and it was defective. We called the store and was told we only had 48 hours to return since we declined the extended warranty so we would have to call and work with the manufacture. I also called the store and asked for a manager and was hung up on several times. I finally got through and spoke to Nick who told me the same thing. I called your office on 11/13 and spoke to Erin who said that since we used the credit card, we had 30 days. It is now 11/15 and still no word. Firstly this was not explained to us when it was purchased. Secondly, your staff should have known this. I have also notified the credit card company that not one dime would be paid. I also posted this on social media.
Exchange the dishwasher or return it so we can purchase one somewhere else.
Desired outcome: Lowes needs to pick up this dishwasher and deliver a new one
We are just closing out the file on certain complaints.
Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.
Thank you for providing this opportunity.
Hi Ms. Morgan.
We are sorry for any miscommunication.
By contract, most appliance manufacturers only allow Lowe's to accept a returned item within 48 hours from the time the unit was transferred to the customer's ownership. After which the manufacturer handles all issues directly. This policy is posted in every location and on the Lowe's website. The form of payment does not alter this policy. Additionally, Lowe's has agreements with all major credit cards in order to protect and assist in such situations.
With all of that stated, we do not want to see you without needed help in assuring that your dishwasher performs as expected. The unit is still under the manufacturer's one year-limited warranty. You may contact them at 1 /866 /698 /2538.
Please let us know if that doesn't take care of your concerns.
Hi Ms. Morgan.
We appreciate hearing from you and are sorry for your frustration.
We'd like to clarify. The form of payment does not change the policies or return/exchange timeframe.
Lowe's has contracts in place with most appliance manufacturers. Once the 48 hour timeframe has placed, Lowe's allows the service system handle any issues. This policy is placed upon Lowe's website and all Lowe's locations.
Lowe's also has contracts with all major bankcards. You may dispute any transaction of course. In such cases, the retailer is required to cease any other communication.
Rust-oleum, universal advanced formula, hammered, paint & primer in one, black
A couple of weeks ago I bought spray paint at Lowe’s Rapid City, SD. But when I used it at home it was gray! So when I was in Rapid City I attempted to return/exchange it. However I threw away receipt as I didn’t think I would need it (never had problems with spray paint at other store such as Walmart). My attempts were in vain as I asked the clerk to spray...
Read full review of Lowe's and 2 commentsLowes customer service
I purchased a washer/dryer pair on 11/10/23 from store 1120. On 11/14/23 the products were delivered and the washer was broken. It was taken back and the drivers said they could return the next day with a replacement. A call was received and from Steve in Distribution and he explained it would be Thursday 11/16 before it could be delivered. Later an...
Read full review of Lowe'sCustomer service remarks
On November 7th, 2023 in the evening, I went to Lowe’s to purchase a stove. As I walked into the store to get a basket I fell down in the vestibule. My complaint is not about the fall but the lack of empathy and hurtful remarks the customer service person (Laura) made as I sat on the bench waiting for the store manager. After getting up from the fall, I...
Read full review of Lowe'sWater heater
I went to buy a water heater at Lowe's they said I had to go get the measurements. So I went back home got the measurements came back they said they had to have somebody come out to my place, an installer, to take the measurements and get what product I needed. I kept asking how much was this going to cost they said not much but they didn't know until after they installed it. I had to help him install it because it was too much for him to pick up. I'm a 67-year-old woman I picked it up he slit it into place was easy peasy. Still kept asking how much. $700 plus was installation fee. The water heater was only $600
Claimed loss: I don't even think it should have been over $300 because he was only there for an hour and a half and he took two smoke breaks I would like $300 back
Desired outcome: I want $300 back
We are just closing out the file on certain complaints.
Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.
Thank you for providing this opportunity.
Hi Ms Selbe.
We appreciate hearing from you. Unfortunately the majority of costs in getting a new water heater is the installation.
Earthquakes straps and a new expansion tank are usually required. It's also possible the city or county you're in may require a permit. All those costs add up. Add in the labor and you can understand why the price becomes what it is.
New kitchen
Went to lowes for new kitchen and was not done right they installed smaller cabinets. When I called day after install was told I signed off on plans . I repeatedly said put back the way was with updates. I was told I should have read blueprints. I told them that’s why I came here because I don’t know about cabinets trusting them. I complained for months and...
Read full review of Lowe's and 2 commentsRebates
We purchased paint from Lowe's and were given the information about a rebate. We purchased paint on 7/1/23 and again on 7/2/23. I sent two (2) original receipts to the Lowe's rebate center on 7/3/23. Note that I followed directions to a T and sent the receipts in separate envelopes to minimize confusion. I kept copies of those receipts. The total wa...
Read full review of Lowe's and 3 comments80 Volt Kobalt battery
Unable to obtain a replacement 80 volt Kobalt battery that was included in my packaged trimmer and blower purchase three years ago. Lowe's deferred, citing Kobalt would NOT 'permit' an exchange. I had to contact Kobalt/Lowe's directly. Through no less than four additional contacts and eight days later, my request was denied in whole as I couldn't produce a receipt. (The package was a father's day gift from my wife and children.) They requested photos of both the battery and my trimmer. I complied. Long story short, based on the 'manufacture date', they were not compelled to oblige me. I offered that a 'in- service' date vs. a 'manufacture date' would seem the logical guide. Totally disregarded my suggestion. However, they Did "offer" that I now contact a fifth location in order that THEY MIGHT help produce a receipt. WHY?
I was provided a customer service reference number of 4640033. I have the e-mail 'chain' of these events if you'd prefer. Please advise.
Claimed loss: $125 (?) It should be noted I do NOT desire return monies. I simply need a replacement 80 volt battery in order that my implements are not rendered useless.
Desired outcome: PLEASE send me a 'new' 80 volt Kobalt battery!!
Thoroughly confused by your response! Did ANYONE bother to read, in it's entirety, my actual concerns?
As earlier noted, the battery in question is a (larger) Kobalt 80 volt battery provided in a packaged purchase of a leaf blower and weed trimmer (by the same name). It's approximately the size of a small cassette player. There MOST CERTAINLY IS a manufacturer's warranty cited by both Lowe's AND Kobalt! This is NOT, repeat NOT, a battery for a "razor or ink cartridge or a printer"! What an abject foolish and silly response!
The concern is with the time frame regarding the date of manufacture vs. the in-service date. Further, due to a NOW KNOWN "Reliability concern", Kobalt/Lowe's has NOW discontinued selling the 80 volt battery. (I'm told they still possess a supply for warranty concerns.)
PLEASE, PLEASE, PLEASE have someone that can review my earlier complaint and respond in a meaningful and resourceful manner; NOT with a condescending return as was tendered! Lowe's and Kobalt are about to lose a VERY long standing and enormous dollar spending customer! Will you finally help and send me a replacement 80volt Kobalt battery at no additional charge, PLEASE?
We are just closing out the file on certain complaints.
Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.
Thank you for providing this opportunity.
Hi Mr Gibbons.
We're very sorry that you found our response confusing. It was not intended to be perplexing in any form.
Be assured that we were happy to respond to your further concerns. By no means do we want to come across as unsympathetic. Unfortunately, the repose is not being posted.
Batteries, both large and small, are considered a consumable. It's assumed that any product one might purchase, that is battery powered, will eventually require battery replacement. If you'll consult your owners manual, you'll notice it specifically is not part of the product's warranty. In order to obtain a new battery, we posted a couple of links to guide you. Be assured they're readily available at rather reasonable prices.
Whereas you seen to enjoy your Kobalt products, purchase a new replacement battery or even have your current one(s) rebuilt. There's no reason for you to continue to enjoy your fine products.
Please know we're very concerned of your continued happiness.
Hi Keith.
We appreciate hearing from you again.
You haven't listed the exact model(s) of products you're searching for, so that makes it somewhat difficult to address the issue directly. However, from the warranty section of Kobalt tools owners manual, "This guarantee does not cover damage due to abuse, normal wear, improper maintenance, neglect, unauthorized repair/alteration, OR EXPENDABLE PARTS AND ACCESSORIES expected to become unusable after a reasonable period of use." You are right that this is NOT a razor or printer but it still utilizes expendable pieces such as that of the batteries. Batteries do not last forever. They have a limited use and need to be replaced on occasion. It sounds like this is one of those instances.
If you'll go to https://www.kobaltofficial.com/ you'll find an assortment of batteries and ways of contacting Kobalt directly with any questions.
If you'd rather, you can buy the item second-hand as NOS (new old stock) on sites like eBay or Amazon. This is one example:
https://www.ebay.com/itm/325882215093?epid=12054309324&hash=item4be017fab5:g:A4gAAOSwobtlTr1x&amdata=enc%3AAQAIAAAA4OFxchvADrCN3oXJ6Jjal9wZ7h9%2F9sUYJauULcRr2LbgzxuCWhQkIZlDevEheuhsEHRmRvWtozhlyq9ddvJS2s5TvvmMH44c90uXyqd6qh4XyTTmCnGNaet3G2D9gzQw%2FhUGBe78TFfAEBEjjYsoETNlNqSvxM71mE1h7sSMInaWeNaQoFkI3X7f9A8JGaAxZp4U2bYC16EhNFKRzQVdO4cencL0FD6NyFFgUSPiuNVwig41tAodaTSxsWH91hVKaocEU21RFd6btC%2FvXgYgLFOAkJL%2FExzHWRke%2BGlHqk9X%7Ctkp%3ABk9SR6q91sr3Yg
That should resolve the issue fairly easily. Please let us know if it does not.
Many thanks for staying blue.
Hi Keith.
We sure appreciate hearing from you.
Batteries, like the one you're referring to, is considered an expendable item -- somewhat like a razor blade for a razor or ink cartridge for a printer. It is not something covered under the manufacturer's warranty, let alone, three years.
If you'd like to provide the model of battery you're trying to locate, we'd like to assist.
Amana washing machine model# NTW4519JW2
On Oct 11th, my 95-year-old mom purchased the product noted above. It was originally to be installed on Oct 13th. However, the installers did not install it and left the machine in her living room. She later called the store that same day to find out that the installers would not remove the sliding doors to put the washer in. I understand, but for the...
Read full review of Lowe's and 4 commentsDelivery of the item I purchased.
I purchased a stove in the early part of October and my delivery was supposed to be on 10/30 from 11:00AM-3:00PM, but I decided to call around 2:00pm to make sure it's on track to arrival. Then I was told there was an accident on the Turnpike and all deliveries were cancelled. I was not happy with the lack of communication. I got a text the day before letting me know that it's as scheduled so I assumed everything was planned accordingly. Not only did I feel I had to wait at least over 2 weeks for the item, but now this situation. I am very disappointed. It's rescheduled for today from 9:30am to 1:30pm and hopefully it's taking place. It's now 12:24pm.
Washing machine
Escalate this: oct.23rd 2023 new amana washer/drier delivered to my home.Installer broke water pipe to washing machine. Shut water off at main. I was told repair done following day, tues.24th... Total misinformation. Was then, told 'i' needed to hire plumber, to cap off water pipe, if I wanted household water... So, I did just that... Then got a call...
Read full review of Lowe's and 1 commentAbout Lowe's
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.
Overview of Lowe's complaint handling
-
Lowe's contacts
-
Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 6 6 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number33%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
-
Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
-
Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
-
Lowe's social media
Most discussed Lowe's complaints
loud enough to not use itRecent comments about Lowe's company
Online order # 100901078241337958
Christie's Appliance
5 reviews
Queen City Audio Video & Appliances
1 review
Alpha
6 reviews
BBQ & Smokers by Beau View
4 reviews
Antech Appliances
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.