CB Appliances Lowe's Poor service and procedures

Lowe's review: Poor service and procedures 1

Very Disappointed Dennis of Cragford, Al, US

Oct 24, 2023 11:08 am EDT

Verified customer

Review updated: Oct 30, 2023

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The problems I had with my order #[protected] place on 10-21-23 at Lowe's in Oxford Alabama over the weekend should have been easily fixed. You should TRUST your managers or even Customer service to either do inventory transfers or transfer the point of sale. That would have been very simple.

We have already been without a washing machine for over 2 weeks and the laundry room is waist high in dirty clothes and linens. Then to have this happen is a huge inconvenience for us. I am disabled and had made arrangements for my son to pick-up the washer after he got off and deliver and install it. When selecting washer online, it stated "Available for pickup in 3 Hours". Only after I had completed checkout and got a text and email that it stated, "Available for pickup on 10-28-23". That's when I started calling and checking other stores and found one. Could anyone help me? HELL NO.

For this reason I am advising all my family and friends NOT TO SHOP AT LOWE"S. I will only do it if it is an absolute emergency.

Now I wander since I have to go pick it up myself, are they going to have anyone to LOAD IT for me?

Desired outcome: We should be compensated for the inconvenience that lack of trust of your managers has caused. Also the in-ability to contact anyone on the weekend that could do something.

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Resolved

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Mr. Helpful

Los Angeles, US

1372 comments

Mr. Helpful of Los Angeles, US

Oct 30, 2023 8:26 pm EDT

Hi Dennis.

We appreciate hearing from you.

The problem you've ruin into is something not unusual for many retail sites. The issue is that between the time you've seen the quote and the time you actually made the purchase, someone else made the purchase ahead of you. This, of course, created the delay.

Helpful? 0 0

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