Lowe's review: delivery from Lowe's store 8040 Dani Dr Fort Myers FL 33966

I ordered 30 sheets of plywood to be delivered the first of October. I choose the time of 12-4pm as a delivery window and asked to be notified 1 hour prior to delivery, and I let them know that any size truck could pull in, including a semi since I have several semi's that are in and out every day. I got a call the day before the delivery and all was confirmed, including the notification request. The day of delivery, I was at another jobsite and received a call from the driver. When I asked him if he would be there in an hour, he said "no, in 10 minutes". I told him it would take me at least 30 minutes to get to the site he said ok. This delivery was going to my home for roof replacement and needed to be placed under shelter to prevent rain damage. My wife called me and said that not only had the driver parked his truck on the main road blocking one way of traffic, he was sitting on the forklift just talking on his phone. He was waiting on boards to set the plywood on so that it wouldn't be water damaged. My 57 yr old wife found a wooden fence post and drug it about 100 ft to where he was at, as he sat and watched, and when she put it down, he pointed to another board and said "that one will work". He then proceeded to watch her go over and pick it up and drag it over, the whole time sitting on the forklift and being on his phone. I notified the local store while this was going on, and the lady that I talked to, who was very pleasant, and apologetic, said she would look into it. I never heard back from them. I received an email asking to rate the service and I responded accordingly. I received the same email a week later and once again responded. I received a third request for the same thing today, 10/26, and decided to contact you directly. I believe that the surveys were discarded because they were negative and whoever sends them out is hoping that I will not respond a 3rd time. Please respond so that I know that someone is listening.

Kevin Yochum [protected] [protected]@comcast.net