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Refer to Case # [protected] and [protected]. Order # [protected]
I am a Property Manager and have been doing Business with your company for 40 plus Yrs. I have never had to go through such incompetents in having an Ice Marker installed.
It started when the Refrigerator was delivered along with an Ice Maker on Aug 22nd. The delivery driver/installer told the Tenant that the Ice Maker was broken and would have to be replaced. He also stated that the Icemaker was in an open box and he failed to check it at the warehouse. Then I was Emailed that it would be at least a Month before another one could be delivered since there was none in stock. I didn't understand why so I called Customer Service and the lady check on the item and said there was over 100 units in the warehouse. I later that day received a call from the lady who sent me the email apologizing for the misunderstanding. I did ask if the icemaker could be installed after 5pm the following day and she said she would handle it. The following day, it was delivered sometime between 10 and 2pm. Not after five pm as we had discussed. The tenant was not home at the time of the delivery because of our agreed time for delivery. The Tenant then went to Lowes in Rocky Mount on Thursday to try and have it delivered again. The Lady that he talked to in the appliance department called someone and had it rescheduled for Aug 26 between 10 and 2pm. Well, it was never delivered and there was no communication! I get a call from a disgruntle Tenant at around 5pm about having waste all day waiting for the installed that was promised. I wonder if this was retaliation from Lowes Delivery due to my complaint.
I call customer service on Aug 26th and talk to an agent about the situation. He tried contacting someone at the warehouse, but no one would answer. He then decided to escalated case # [protected] and [protected]. He told me that someone would be contacting me within 24hrs. As of 11am today I have not been contacted by no one. So, I decided to call Customer service again today and the same case numbers have been escalated again. By the way, I have to wait another 24hrs for a reply.
Desired outcome: Tenant should be compensated for his time away from work Company Procedures should be review and determine whether they are adequate or need to be revised.
