Lowe's’s earns a 1.4-star rating from 2222 reviews, showing that the majority of home improvement enthusiasts are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Whirlpool Fridge
Fridge stopped working on 7/22/24, contacted Lowes warranty (Assurant) on 7/24/23 and claim was approved on 7/26/23. Local technician was sent to my address twice and the guy stated new parts will be needed to fix the problem. I was told the parts will be mailed to my address within 10 working days, and was to contact the technician the minute the part wa...
Read full review of Lowe'sFlooring installation and order
I purchased my product. Twice Lowe's called with the wrong product and I had to correct them TWICE. I didn't want them having to come to my home and then have to return everything so I made sure they got it right. Okay, that was okay, but not terrific. Finally, Kelly's came, the installers, and installed the flooring and ONE threshold. The guy and his wife...
Paint spill in Auto caused from gallon not being properly sealed by employee
Claim for damages to Auto caused by Lowe’s Employee Error (Time Line Summary 2023) July 17 A gallon of special mix white paint purchased at Low’s turned over in back of customers Infinite SUV. Entire contents of gallon of paint emptied on floor of auto because paint can lid was improperly sealed. July 17 Incident reported to Lowe’s employee Kevin...
Read full review of Lowe'sCredit card lost
I just got off the phone to report my card being loss thinking its a simple issue, apparently not.. First they want all my info ss#, ph#, where I lost it anybody have access to it then after all that she wants to send me a ink to somewhere I then link onto it on my phone and it leads me to no where... To verify its me who filing the loss... So I told her its not working then she has me on hold to then comes back and tell me to try it again... I told her im 70 yrs old and im computor illiterate, I then asked to speak to her supervisor because were not getting anywhere... Then after another 10 minutes no supervisor answer im a great custmer of lowes I pay on time, I spend thousands and this is nuts this is simple you cancel the original credit card, then re issue a new one you have my address then put all these obstacles in place very disappointed I can easily go to home depot with a lot less hassle
Desired outcome: simple cancel my credit card and issue a new one is that so hard further get rid of these needless obstacles
Delivery of vanities
I ordered (2) 72" vanities online from Lowes (order #[protected]). They were delivered by Estes Freight. I was unaware anyone was at the house. The vanities were left sitting in the yard. I was not contacted at all to advise when the delivery would be made. I had to pay to have the vanities put inside the house. They were very heavy. It rained the same day they were delivered. This is not acceptable service from Lowes or Estes.
Freezer delivery. Order # [protected]
In regard to the above order number which was placed on July 10, 2023. My order was scheduled for July 22, 2023, from 8 to 12 which didn’t happen, then for September 7, 2023, from 8 to 12 which didn’t happen, then on September 11, 2023, from 12 to 4 which is not happening today. Now they have changed the delivery to September 16, 2023, from 8am to 8pm and I...
Read full review of Lowe'sClearance chain saw
Mastercraft 14 in 2 cycle, gas powered chain saw s145 There was a clearance sign - $79.27 was $169 it rang up regular price. I got a photo of the sign. Then they called the dept manager and he said he was sorry and the sign should not have been up and he took it down. but then gave an attitude, saying he told me it was a different product number, they had...
Order #[protected] cancelled
I ordered kilz paint on sept 7 th 2023 and cancelled it the same day as oil based paint is no longer sold in Illinois . I live in Galesburg , ill the text that was sent to me says it is ready to pick up in Chicago 8411 South Holland Road. first of all l cancelled it the same day and I would not order anything that would require me to drive to Chicago to pick anything up. I would like to have my card credited for the amount of those 2 gallons of paint. I don't understand what is going on PLEASE HELP.
Desired outcome: Credit my card back for the $90.00
Flooring installation nightmare!!
Casey Hart 324 South F Street Lompoc, CA 93436 ID D-[protected] & D-[protected] This is a letter to describe my experience with Lows dept store On 6/1/23 I went to lows to purchase some flooring to be installed in my house. I thought this would be a simple thing. After a few weeks (aprox 05/28/23) I heard from lows that a employe would come over...
Read full review of Lowe'sWindows and doors
I had all my home windows and doors some time ago with E366 sun control. This was installed by the previous installation team from Lowes Stuart Florida. Over 4 month ago I noticed that one window had a interior glass leak which fogged up the window. I contact Lowes Stuart Florida and Jeld Wen and they shipped a replacement window. Lowes Stuart sent out an...
Read full review of Lowe'sWindow installation
In the early part of October 2022, I purchased 10 windows from Lowes in Lithonia GA. The Lowes install team came to my home a few days later to take the measurements, they came to install the windows in February 2023. During the installation, they discovered that two of the windows was mismeasured, and promised to come back in a few days with the corrected measurements, that was seven months ago, and I still don't have my new windows. I have paid for the windows and I am very disappointed, and confused as to why my windows aren't installed as of this day? My email address is [protected]@bellsouth.net, my phone number is [protected], my address is 607 Post Road Drive Stone Mountain GA 30088. Please advese me as to when you will have an exact installation date.
thank you,
BN Lee
Lack of repair on washer
My washing machine broke on 5/27/23, (washer was just under 2 years old), since then I have been dealing with Lowes Protection Plan Plus. I have been trying to resolve this issue with Lowes (over 100 days) my machine has not worked one day, I have had 6 service calls and they are unable to fix the washer. As of this date 9/8/23 Lowes is refusing to refund or replace my machine. We are at a standstill. I'm not sure what my next step is but I do not recommend working with Lowes, Assurant or Sears (all involved in the repair of this product).
Desired outcome: Full refund
Installation cancelled with no contact on the day it was coming!
Lowes needs help with installing a water heater!
I suffered great stress and at 76 years old for the store being so indifferent to even tell me that they were not selling or installing the water heater was shocking and leaving me no alternative!
I had to find, a plumber to aid me, that was not surprised that lowe was doing this to me!
He was great and I recommend him for all.
I will not be going to loews in the future and telling all I know about what they did!
Desired outcome: GET BETTER IN CUSTOMER CARE!HIRE PEOPLE THAT CARE ABOUT CUSTOMERS!
Warranty service contract for major appliance
Just wanted to inform consumers Lowes has zero interest in customer satisfaction. They are still having major staffing issues at their store in Plymouth MN. We purchased a new Samsung refrigerator on August 7th and picked up the unit on 8/8. We knew exactly what we wanted, unit was on the floor we simply needed an associate to right up the paperwork. After...
Read full review of Lowe'sWrong items delivered
Purchased two countertops online, after researching for the correct assembly. I needed a 10ft RH and a 6ft LH, so they butt up together. A week had passed with no status. I finally went store after being told it was available for pickup. The items in the holding aisle were not the items I ordered. I brought this error to the salesman in the kitchen dept...
Read full review of Lowe'sKitchen cabinet and countertop installation
My name is Michaeline Moore, and I am writing this complaint regarding my kitchen cabinet and countertop installation. We chose the cabinet and preceded with the cabinet order in June 2022. Since that time the cabinets had to be redone 7 times, and the countertop once after initial installation. The whole project has taken a year and 1/2 to finally...
Read full review of Lowe'sRefrigerator
I purchased a refrigerator from Lowe’s on 9/1/2023. It was delivered to my home on 9/3/2023. The one delivery employee removed the water line from the shut off valve without turning the shut off valve off which caused water to leak onto my laminate flooring and into my basement.
The Whirlpool refrigerator that was delivered has a squeaky door ( sounds like nails on a chalk board) every time the door’s opened. I called twice to try and resolve this to no avail. I’m going yo fold a complaint with the BBB and the Offive of Attorney General if this is not relived timely.
Desired outcome: I want my home inspected for water damage and a new door installed.
New refrigerator not working after delivery.
Waited for delivery over a month for a refrigerator that was "in stock". No show no call first delivery. 3 weeks later stove and refrigerator were delivered. Stove & refrigerator turned on. Was told to wait 24 hours for cooling. Never went below 80 degrees. Local lowes solution. They can pick it up and we wait 4 weeks for a new one. Or "just buy another...
Read full review of Lowe'sOrder did not arrive twice
I ordered my husband a Blackstone Grill on Aug 29th and was having it delivered for his birthday. We went with Lowes because you offered free assembly. The morning of delivery I received a confirmation and than 5 minutes before the delivery they emailed and said it could not be delivered. We already arranged for someone to be home for work and I wa...
Read full review of Lowe'sUn-fair firing of employee
I was recently fired from Lowe's in Hagerstown, MD for no reason at all! I have been treated un-fairly and would like someone to check into this issue please. I was excellent with customer service, always on time, and valued employee - at least I believed I was... I loved my job, I really would like to have it back! Is there anyone who could help with this? I've written to corporate but have not heard anything. Phone # [protected] is best way to reach me. Can you help me work again at Lowe's. I honestly believe I was treated quite wrong.
Desired outcome: Working back at the Lowe's in Hagerstown, MD
Lowe's Reviews 0
If you represent Lowe's, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Lowe's
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.
Overview of Lowe's complaint handling
-
Lowe's Contacts
-
Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 7 7 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number40%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
-
Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
-
Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
-
Lowe's social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
Most discussed complaints
Loud enough to not use itRecent comments about Lowe's company
3 storage buildings I ordered 7/15/2023
Dometic Group
13 reviews
Kelvinator
28 reviews
Englander International
14 reviews
3Gorillas.com
8 reviews
Baumatic
21 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!